MTN Black Friday Discussions

I use the "MTNVPN" APN. This is the unrestricted APN. My speeds are between 90 and 120 Mbps. Also gets you Nat Type 2 for gaming. Needs to be activated by MTN.
 
Cos19 said:
I use the "MTNVPN" APN. This is the unrestricted APN. My speeds are between 90 and 120 Mbps. Also gets you Nat Type 2 for gaming. Needs to be activated by MTN.
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I get worse latency when using that unrestricted APN
 
Cos19 said:
I use the "MTNVPN" APN. This is the unrestricted APN. My speeds are between 90 and 120 Mbps. Also gets you Nat Type 2 for gaming. Needs to be activated by MTN.
Click to expand...

Fully opens you up to internet "wild west" activity unless you have a firewall - and it shouldn't impact your speeds...

Can anyone test?
 
Has anybody else had an amount different to the actual contract amount being debited from their bank account?

I'm on the 500 gig contract and today I see that R869 was debited instead of the R499
 
wcm said:
Has anyone managed to sort out their billing issues ? My current statement is sitting at R1400 instead of the R499 I took out.
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01st Jan... 01st Sep, Oct, Nov, Dec Paid R169 and 02/01/2021 paid R263.19 via debit order.

Oct bill (12-10-2020 to 11-11-2020) was R169,
Nov Bill (12-11-2020 to 21-11-2020), and Prorata period at the regular price (22-11-2020 to 11-12-2020) was R849,
Dec bill was 263.19 R199 of which was for 12-12-2020 to 11-01-2021 and R64 was ProRata for period 02-12-2020 to 11-12-2020. My upgrade to the R199/month package was completed on 02/12/2020.

Fortunately they billed me the regular R169 for the period 12 Nov to 01 Dec and not the R849 or even a prorata portion for 22 Nov to 01 Dec at the regular rates. Billing still does not make sense, but rather that than the bill-shock amount.

Also seems that they allocate the invoice at the 12th of a month when I get my new bundles, and debit me on the 01st within that period. I suppose any voice or out of bundle usage would be added in the next cycle, don't understand why they don't just invoice after the cycle ends.

Email address on their system for me is [email protected]

ahmedy said:
Has anybody else had an amount different to the actual contract amount being debited from their bank account?

I'm on the 500 gig contract and today I see that R869 was debited instead of the R499
Click to expand...
Prorata from the time of upgrade to 11th December for R370 and the R499 for 12 Dec to 11 Jan, with the debits running in the middle of the billing cycle as per my experience? Has it always been this way?
 
ahmedy said:
Has anybody else had an amount different to the actual contract amount being debited from their bank account?

I'm on the 500 gig contract and today I see that R869 was debited instead of the R499
Click to expand...

Yes, pro-rata for November.
 
my old contracts was 299+299+469

new contracts are 499+499+99

so around the same

howcome it didnt balance out the pro rata seeing i paid for novemeber the full amount even though i upgraded half way
 
I.am.Sam said:
my old contracts was 299+299+469

new contracts are 499+499+99

so around the same

howcome it didnt balance out the pro rata seeing i paid for novemeber the full amount even though i upgraded half way
Click to expand...

Because we’ve been double-billed for November. Full month of old contract and pro-rata of new contract.
 
I.am.Sam said:
so we not suppose to be double billed right
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Well they won't retroactively remove the remaining data from the old contract and credit you for it so you have to pay the full contract amount for the old and the prorata for the new contract.

Sucks, I wonder if you can tell them you want the contract upgrade to only be active from the beginning of the next allocation which would avoid the prorata charge?
 
airborne said:
Well they won't retroactively remove the remaining data from the old contract and credit you for it so you have to pay the full contract amount for the old and the prorata for the new contract.

Sucks, I wonder if you can tell them you want the contract upgrade to only be active from the beginning of the next allocation which would avoid the prorata charge?
Click to expand...

yeah but they could of cancelled the old contract with immediate affect and you lose all the data

happened to me with my mweb contract

so they gave me 70gig day and 70 gig night as i had a TM sim only with them. I applied for fibre. Both was R399 a month

when fibre became active same time the TM sim went dead. i only used few gigs on the TM sim though but they didnt pro rata or anything

I still paid R399 for that month
 
2 lines on my business account was debited @ R618 this weekend (The old amount). It should have been the new amount @ R149 each.
 
I.am.Sam said:
yeah but they could of cancelled the old contract with immediate affect and you lose all the data

happened to me with my mweb contract

so they gave me 70gig day and 70 gig night as i had a TM sim only with them. I applied for fibre. Both was R399 a month

when fibre became active same time the TM sim went dead. i only used few gigs on the TM sim though but they didnt pro rata or anything

I still paid R399 for that month
Click to expand...
I suppose if they wanted to be nice they could do something similar but consolation prize is they at least rolled the existing data over.
 
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