MTN Black Friday Discussions

silkman said:
Tried that. When I open the app it asks me to log in with the number. I can't get past that. Doesn't show any info about sim
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You may have to login once on either sim and then it should remember them.

Also worth maybe deleting the app and starting again from scratch.
 
So I phoned mtn, after I insert the sim into the router, they do not find my number or sim, there I cannot get data now. Must phone them tomorrow during working hours to find out what went wtong
 
airborne said:
It's easy, connect via WiFi to the router with the aim and then open the app, it should auto detect the number in the SIM and show you it's info. Close app and switch off WiFi then reopen the app and you should then see the phone Sims info.
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Thanks, that actually seems to work for me. I did however log in with both numbers at least once using the OTP.
 
Hi all...I have upgraded to the 150G package. I want to know if unused data rolls over to the next month. If so which data rolls over, the promo or the recurring?
 
cyrus123 said:
Hi all...I have upgraded to the 150G package. I want to know if unused data rolls over to the next month. If so which data rolls over, the promo or the recurring?
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Recurring. Promo just disappears as far as I can see.

I’m not even convinced my recurring data rolls over.
 
silkman said:
Tried that. When I open the app it asks me to log in with the number. I can't get past that. Doesn't show any info about sim
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Called MTN and got the number. Logged in to mifi and got OTP from sms interface. MTN app working now.
Thanks everyone
 
sooooo I got a call from an MTN lady yesterday afternoon, and apparently they have closed the deals because people have been incorrectly billed and incorrect allocation of data etc, she says once it has been resolved and can pinpoint the issue in the system then will they open for new upgrade lines to be done.

as I was really keen on taking this 500gig package
 
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ReeceDBN031 said:
sooooo I got a call from an MTN lady yesterday afternoon, and apparently they have closed the deals because people have been incorrectly billed and incorrect allocation of data etc, she says once it has been resolved and can pinpoint the issue in the system then will they open for new lines to be done.

as I was really keen on taking this 500gig package
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The consultants stories are not aligned. I was told since BF week that the 500+500gb is not available to new customers. It was only available for renewals.

I hope MTN can improve consultants product knowledge and brush up internal communication.

Sadly this may lead to decline in customer satisfaction and thus lead them to shop elsewhere. Especially when it involves incorrect billing and allocations.
 
uzairb said:
The consultants stories are not aligned. I was told since BF week that the 500+500gb is not available to new customers. It was only available for renewals.

I hope MTN can improve consultants product knowledge and brush up internal communication.

Sadly this may lead to decline in customer satisfaction and thus lead them to shop elsewhere. Especially when it involves incorrect billing and allocations.
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I edited my post, I meant new upgrades, it is closed to new customers.
 
ReeceDBN031 said:
sooooo I got a call from an MTN lady yesterday afternoon, and apparently they have closed the deals because people have been incorrectly billed and incorrect allocation of data etc, she says once it has been resolved and can pinpoint the issue in the system then will they open for new upgrade lines to be done.

as I was really keen on taking this 500gig package
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Yeah I tried changing my contract in the cooling off period and was told the systems are down. On top of that the agent said the deals are ending tomorrow as well.
 
Inzaghi007 said:
Yeah I tried changing my contract in the cooling off period and was told the systems are down. On top of that the agent said the deals are ending tomorrow as well.
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She had told me the same but said those who have shown interest will be contacted once the system is rectified but no new customers.

She said to me my application was put through long before it ended so I would be fine to be in line for the contract
 
I upgraded to a 2020 BF deal with a P40 lite. But i realised after playing with it for 30mins that i should have gone for a Samsung A51 instead. Does anyone know if it's possible to change phones on the contract?
 
Rizik said:
I upgraded to a 2020 BF deal with a P40 lite. But i realised after playing with it for 30mins that i should have gone for a Samsung A51 instead. Does anyone know if it's possible to change phones on the contract?
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I doubt it... Im a Huawei guy so id prefer the P40 anyways
 
Rizik said:
I upgraded to a 2020 BF deal with a P40 lite. But i realised after playing with it for 30mins that i should have gone for a Samsung A51 instead. Does anyone know if it's possible to change phones on the contract?
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Think you'll have to sell it and buy the Samsung
 
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ReeceDBN031 said:
Ask the guys who have side loaded it, its possible. Don't give up
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It looks that way. Spoke to someone at retentions, and it is possible. But time is limited. I would have to take the phone to an MTN store, they have it couriered to the warehouse, but then your contract is cancelled completely. So if i had more time then i could have called them to take up the retentions black friday deal again.
Hopefully they extend the black friday period so then i will have more time. But the person on the phone did not know if the cooling off period is from the time that the contract is successful, or from when the device is received, and if the 10 day period is working days or normal days. Frustrating
 
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