MTN Black Friday Discussions

Are we all going to have to contact them to get the 50% off?
I'm in no mood to deal with customer care at the moment.
 
I.am.Sam said:
no idea, that was after emailing jaqui

so they dont want to move some data over for me so they will credit my account

email jaqui and one of her reps will get back

tell them about the 50% credit and they must do it

i did tell that rep that over 100 people complaining about datashare
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Hi, what is Jacqui’s email address please :)
 
Biks said:
Mine also shows 5G Unlimited, with my bill showing as R2140.
The consultant messed up and now refuses to reply to my emails.
I have logged a complaint and escalated a few times, still waiting for a resolution after 1 week
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Mtn got back to me only yesterday after many emails and complaints. The reply is from my query in early December. The 'champion' told me that because my line is on a business account, the package will be the MTN 5G Unlimited.

Can anyone confirm if this is correct?
I just have a gut feeling this is incorrect just to get me off thier backs. He even said there is no data share on any of the black friday data deals.
 
Inviter said:
Mtn got back to me only yesterday after many emails and complaints. The reply is from my query in early December. The 'champion' told me that because my line is on a business account, the package will be the MTN 5G Unlimited.

Can anyone confirm if this is correct?
I just have a gut feeling this is incorrect just to get me off thier backs. He even said there is no data share on any of the black friday data deals.
Click to expand...
So I was moved to the 5g unlimited package for a month, also paid R499 for that month.
then MTN moved me to the correct 500GB package also at R499 per month towards the end of Jan, it took a complaint for them to action it.
I am also on the business account if that helps.
 
Biks said:
So I was moved to the 5g unlimited package for a month, also paid R499 for that month.
then MTN moved me to the correct 500GB package also at R499 per month towards the end of Jan, it took a complaint for them to action it.
I am also on the business account if that helps.
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Where did you send the complaint to?

Which department?
 
Inviter said:
Mtn got back to me only yesterday after many emails and complaints. The reply is from my query in early December. The 'champion' told me that because my line is on a business account, the package will be the MTN 5G Unlimited.

Can anyone confirm if this is correct?
I just have a gut feeling this is incorrect just to get me off thier backs. He even said there is no data share on any of the black friday data deals.
Click to expand...
They should have emailed you a copy of the contract after you upgraded, what does it say on that?
 
Inviter said:
Where did you send the complaint to?

Which department?
Click to expand...
email [email protected] with the details, a consultant will be assigned to the complaint and assist you further.
I had incorrect black friday upgrades for both of my contracts, which were eventually sorted out after lodging complaints via this email address.
it did take some time though.
 
airborne said:
It's got the code on it, just go look back on this thread and find the posts where they have the BF contract codes and corresponding name/specs listed.
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The code matches the mtn my choice packages. So I had the right feeling and the champion bullsh1tt3d me. Mtn needs to get themselves in order.
 
I got a rebate of R499 after complaining to JacquiO.
Still annoyed because I haven't been able to use any of my data since taking out the contract with DataShare not working (Contract is on my main number and data sharing to SIM in router) - so just pissed gigs away.
 
chickenbeef said:
I got a rebate of R499 after complaining to JacquiO.
Still annoyed because I haven't been able to use any of my data since taking out the contract with DataShare not working (Contract is on my main number and data sharing to SIM in router) - so just pissed gigs away.
Click to expand...

yeah same here

we have so much data left over cos my sister who uses the 2nd sim had to buy data
 
I just wanted to give a rundown about my terrible experience trying to renew my BF contracts. I'll try be as short as possible.

I called in on the 23rd, spoke to Sibusiso, agreed to upgrade my one contract to the the 100gbx24m @ R299, and the other to a contract with 750 min and 25.5gb x 24m (sim only). In the call, I recapped this explicitly at least once. I was told I'd get a SMS when the upgrades were processed.

After 2 days of no SMS, i called in and was informed of a backlog. I called in once a week thereafter until eventually Sibosiso called me on 23 Dec. He then claimed there was no such contract, to which I requested he pull the call recording - he said he would, and he'd call me the next day. Of course that never happened.

On 18 Jan, I finally gave up and emailed Jacqui, who then got Precious to phone me. I had to repeat the whole story, she said she'd get the recording and call me at the end of the week. Again, that never happened.

Today I call and speak to Sibusiso again, who now tells me the recording cannot be retrieved, and as such, they cannot help me...

Apart from the absolutely shocking service and lack of feedback, while this has been happening, my one contract has expired and gone onto prepaid (maybe a blessing though?), and I've missed any opportunity to get any of the BF deals from MTN or elsewhere.

Anyhow, the rant has helped me feel better at least...
 
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