MTN contract legal question

[Jaffro]

Hi Guys,

I'm sure this has been covered, but searches never revealed a direct answer.

A friend of mine signed up for the MTN 3G "uncapped" deal about a year ago. He was told by staff at the Grahamstown MTN store that the service was/is soft capped at 3GB per day (as opposed to the true 3GB per month).

Given the staff's insistence that the service was for 3GB per day, is there grounds for termination? He is a photographer and as such uses a lot of data per month and rather wishes to switch to ADSL. Obviously it makes no sense for him to go to a lawyer as it would be cheaper to simply pay the full contract term and be done with it.

Thanks guys.

Cheers, J

 

[NeonNinja]

Was the conv recorded?

 

[da_iP_Guy]

What does it state in the terms and conditions on the contract. That's what counts.

 

[Jaffro]

Was the conv recorded?

Doubtful. It was in a physical retail shop. So no grounds there.

What does it state in the terms and conditions on the contract. That's what counts.

That was my initial feeling and I can't imagine MTN would F up sufficiently in the terms for those contracts, CPA notwithstanding. I'm thinking he probably just has to keep paying and using until it hits soft cap and then shift over to DSL for the rest of the month (although affordability is an issue).

 

[R13...]

It took him a year to realise that he's throttled at 3GB a month?

 

[Jaffro]

It took him a year to realise that he's throttled at 3GB a month?

Well actually he went through months of thinking it was a signal issue - even going as far as to get MTN to come install signal boosters at their place. Even the support tech thought it was that!

 

[medicnick83]

Well actually he went through months of thinking it was a signal issue - even going as far as to get MTN to come install signal boosters at their place. Even the support tech thought it was that!

MTN will say anything so as to not alert the owner to anything else, if he knew it was 3GB then he would've cancelled earlier.