MTN Data Billing

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robhob

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Y'ello and a happy new year to you!

I've got a little issue with MTN. For the most part of last year I couldn't tell how much data I'd been using. I would go to MTN Active and check my data balance there and it would always be the same - no data used. I phoned MTN a number of times and queried this and there was nothing they seemed to be able to do about it. Last night I went onto MTN Active and I noticed that I have an unbilled balance of about R1400. I'm still within my current bundle and the previous month I carried over about 250MB so it's definitely not from my current activity.

I called MTN (808) and the lady told me that it's back dated charges from September/October. She implied that there seemed to be a problem and said "if this is because of what I think it is there are going to be thousands of people with the same problem". She actually said that she's thinks she should take leave.

Do me a favour and check your unbilled balance and let me know if you have the same problem.

Cheers

Rob
 
My account is more than R2800! I never ever use more than my 1gb bundle... I also phoned 808 and used the USSD to get my balances and was assured that I haven't used my bundles.
One thing is for certain, I will sure as hell not pay it.
 
Where have you guys been since April. They upgraded their billing system and to date cannot get it to work. The data counter skips days and then this gets added on after as out of bundle.
I thought everyone knew that.
 
And then friends and neighbours, some gent phones you and informs you that you owe them fifty grand. On top of that he lets you know that they are cutting your service and needs to know how the lawyers can contact you. Lol and bye bye MTN. I will send you a postcard from my new house in a foreign country.
 
Yes, it is a BIG mess.

Being billed thousands where I normally don't exceed my R450 2GB cap. Their reply on Moneyweb, taken from http://www.cyberconnect.co.za/blogs/mark/3g-hsdpa-high-data-charges is utter bs, and just a side show of their real issues.

The MTN shop told us yesterday 'thousands have account issues', and then they have the audacity to put a little insert into the account statement, stating that not all charges are billed, and some debits might still be coming.

:mad::mad::mad:

Pieter
 
Good grief. I always have my NetMeter on and can see the downloads. All my updates have been disabled for months. I still got a very large bill.
They are looking for excuses now.
 
I got a letter with my latest account where mtn apologizes for incorrect billing, maybe they knew this was coming?
 
10i said:
I got a letter with my latest account where mtn apologizes for incorrect billing, maybe they knew this was coming?
Click to expand...
Would you post the letter here please?
 
Yip, my unbilled is over R5000 this month, even the call centre agent said he doesn't know what is going on, but they are getting tons of calls about data billing.
 
Please join the Facebook MTN is not AYOBA! group. Just search for it.

Thanks
 
ginggs said:
Would you post the letter here please?
Click to expand...

Hi Ginggs, Sorry I have thrown it away already. The letter was almost a full A4 page long and explained that MTN has this last year been battling with upgrading systems, the network, the billing system, etc. and that they will credit everyone that they have wrongly billed for stuff.

I wish I had kept the letter.
 
10i said:
Hi Ginggs, Sorry I have thrown it away already. The letter was almost a full A4 page long and explained that MTN has this last year been battling with upgrading systems, the network, the billing system, etc. and that they will credit everyone that they have wrongly billed for stuff.

I wish I had kept the letter.
Click to expand...
Is this it?

During these upgrades, it has come to light that the report of data usage in some instances
has been delayed and customers have been under-billed for the service.
MTN is in the process of re-processing the used data and customer call data records and will debit the
affected customers’ accounts accordingly.
Click to expand...
 
Marco, the correct word is downgrated their billing system 'cause previous system was ok...upgrated means to more advanced stage which will be better than the current system...
I realy thought the billing fiasco is over now!
 
Marco, the correct word is downgrated their billing system 'cause previous system was ok...upgrated means to more advanced stage which will be better than the current system...
I realy thought the billing fiasco is over now!
 
And not to mention their MTN Active platform..... It is always so freaken slow, it takes forever to go through ones bill. Irritating and frustrating MTN.
 
Action

Hi guys.

Write to [email protected], explain your problem and request a copy your previous months statements in Excel.

The file will have the total bytes you downloaded per session, and the rate (before and after discounts).

Sum up the columns, convert bytes to Megabytes and you can then see if they made any errors.
The error I found was I was being charged out of bundle rates even though I had free data available in my bundle. After a few months of complaining and escalating I finally got my refund.
 
Last edited:
I still have not replied to MTN's lawyers Please Call Me " Your Query has been Resolved" MTN must relay this to me.
 
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