Mtn Disappearing Data

[FirefoxRoux]

Got a message just now that my data on my Mtn Made for Home 120GB is depleted.Yet I'm using programs on my pc, phone to monitor my data useage. According to my monitoring I have used only 26GB of my Anytime Data. It happened last month too on the 25th.Is Mtn stealing my data? I also don't receive messages that I have used 60% etc of my data. What can I do to further escalate the matter? It's 24GB of data that just dissappears. Has it happened to anyone else?

 

[sand_man]

Yes, I've had the same issue for the last month. Good luck getting MTN to get to the bottom of it...

 

[FirefoxRoux]

Yes, I've had the same issue for the last month. Good luck getting MTN to get to the bottom of it...

Did you get it sorted out with Mtn?

 

[sand_man]

Did you get it sorted out with Mtn?

Nope. Not even close. They refuse to accept there's potentially an issue on their end.

Problem for me is I had 3 numbers linked to my account via data share so while it was clear and evident I hadn't used the data, I couldn't prove conclusively that it wasn't the numbers linked via data share.

1 of those numbers belongs to my deceased mother in law. The other is a secondary sim I use in my dual sim phone. Data use on my secondary sim was 0mb.

The 3rd linked number belongs to a family friend whom I find hard to believe would have used 50gb in 12 days, which is what was missing.

All numbers have been unlinked and I'm monitoring with daily screenshots. Want to see what happens come 1st December.

 

[FirefoxRoux]

Nope. Not even close. They refuse to accept there's potentially an issue on their end.

Problem for me is I had 3 numbers linked to my account via data share so while it was clear and evident I hadn't used the data, I couldn't prove conclusively that it wasn't the numbers linked via data share.

1 of those numbers belongs to my deceased mother in law. The other is a secondary sim I use in my dual sim phone. Data use on my secondary sim was 0mb.

The 3rd linked number belongs to a family friend whom I find hard to believe would have used 50gb in 12 days, which is what was missing.

All numbers have been unlinked and I'm monitoring with daily screenshots. Want to see what happens come 1st December.

Typical. They are thieves. According to them I also used 50GB in 14days.I refuse to accept that. See my data useage on pc and phone. According to my Mtn router I also don't come close to 50GB.

 

[sand_man]

Typical. They are thieves. According to them I also used 50GB in 14days.I refuse to accept that. See my data useage on pc and phone. According to my Mtn router I also don't come close to 50GB.

If you on Twitter, tweet them and @jacquiosully too...

I can assure though, it will take nothing short of a miracle for them to admit liability. Your will to complain will run out long before there's does. They'll just stone wall you, till you go away.

They've offered some amazing value over the years and for the most part, their network runs fairly efficiently, but when the need arises for some after sales support and/or service, you pretty much screwed...

 

[sand_man]

I've considered logging a complaint with ICASA but I'm not really sure there's any point...

Please note that complaints are lodged by completing a form (attached) and then send it to [email protected] or lodge a complaint online on www.icasa.org.za .

You may also fax the complaint documents to 011 566 3444.

It is also very important to note that the service provider should be afforded the opportunity to resolve the complaint first before approaching ICASA.
You may only refer your complaint to ICASA after completing the above process and only if the service provider does not resolve your complaint within 14 working days or if the response from the service provider is not satisfactory.
A complaint reference number from the service provider must be provided when you lodge a complaint with ICASA.

Kindly visit our website to peruse through our complaints procedure.

Your complaint will only be attended to once you have filed a formal complaint. You may also attach any supporting documents.

Dropbox - Error - Simplify your life

www.dropbox.com

 

[Cosmic_Nomad]

Just noticed that myself and my son have lost over 4 GB during the course of today! He is on a contract and I'm on a top up.

Any one else ?