MTN forces new rules on WASPs to protect users

[Jamie McKane]

MTN forces new rules on WASPs to protect users

MTN has launched its "Treating Customers Fairly" policy, with the aim of preventing WASPs from taking advantage of its users.

MTN made the announcement in a letter to its WASP business partners.

 

[Venomous]

Half a step in the right direction

 

[DXL]

Half a step in the right direction

More like a small Step ................. I would say.

But most of all we heading in the right direction.

Sadly it took them so long to realize they losing customers due to subscription services.

 

[TelkomUseless]

Good to see.

Wonder what will the penalties be?

 

[Newsfeed]

MTN SA Executive: Corporate Affairs Jacqui O’Sullivan told MyBroadband they are wholeheartedly committed to ensuring the best customer experience is achieved by focusing on customer needs and expectations, and meeting them.

“Our Treating Customers Fairly policy aims to ensure our customers achieve fair outcomes and that their relationship of trust with us is maintained and enhanced well into the future,” said O’Sullivan.

“The policy also requires the WASPs not to charge customers for any reminder message, while reminder messages should not be sent between 21:00 and 07:00 to avoid disturbing customers or customers not being aware of these messages being received late night or early morning.”

 

[ponder]

MTN SA Executive: Corporate Affairs Jacqui O’Sullivan told MyBroadband...

All I hear is the corporate perception management BS kicking into gear...