MTN Fraud Case - Identity Theft

D

DarkWarrior

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My father has been having issues with MTN with regards to a fraud case. I have reported the issue couple of times and even went to the MTN branch a couple of times to sort it out but no one was helpful. The same excuse as always "Someone will call you" and nothing has changed.

Timeline of events:
Someone stole his identity and ordered a deal online. It was delivered to an address that we never lived at. He did not realise it for a long time as it was going off at the same time as Vodacom and he is not tech-savvy. We went to the MTN branch to ask about it and they said it was ordered online. But we do not have any accounts with MTN at all. SO it was clear that someone stole my details from Vodacom and ordered an online product from MTN. They said we must open a fraud case at the police station. We did. We asked them to view documents to prove what was handed over. Clearly, this is a syndicate cause the delivery guy suppose to verify the owner. But nope they did not allow us to view and said they will contact us. A couple of months past and they gave our details to debt collectors since we blocked debit orders. This has been going on for a couple of years now and no one is helpful. I am tired of getting these calls every day. The police did not resolve the issue. I cannot even reach them on the provided number. I have a case number but that's it.

Does anyone know how I can resolve it? I have tried emailing, filling out fraud forms, going to the MTN branch and yet no progress.
Is there any higher authority I can address this issue to? ICASA or NCC does not cover it.
 
  • Wow
Reactions: 3WA
What a headache....why is the onus on YOU to prove you didn't sign up for anything...It should be on MTN to prove that you DID......Its far too easy to get credit with a cell number and email address and no checks these days....And its also way to simple for companies like MTN etc to add you to a black list....As I get older I realise the honest guys always seem to finish last in this country....
 
Not the first story on this forum of fraud at MTN, and them being completely useless at investigating it. Horrible situation to end up in.
 
Crime pays in SA and it's useless companies, SOE's, anc and government that set this trend as it suits them to the hilt.
I would try lay a charge of harrasment against MTN and the debt collectors and report them to the FSCA.
 
mojoman said:
What a headache....why is the onus on YOU to prove you didn't sign up for anything...It should be on MTN to prove that you DID......Its far too easy to get credit with a cell number and email address and no checks these days....And its also way to simple for companies like MTN etc to add you to a black list....As I get older I realise the honest guys always seem to finish last in this country....
Click to expand...
Exactly my thoughts. I have been tired of this and debt collectors are calling every day now. I probably blocked over 100 phone numbers until today.

MTN does not even provide documents to support their case. "My own" documents. What a joke.
 
Same issue, but with Telkom. And they are equally useless at investigating.

Perhaps we need a mega thread collecting all of these stories to shame the networks into doing something about it…
 
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