MTN gives reasons for billing problems

[[email protected]]

I have a 100MB data bundle contract. I check my balance each time before connecting & it showed that my balance was getting reduced everyday. End of the month I still had about 5MB the next thing I know MTN has debited R1200 of my account. F'd up if you ask me

 

[GuileX]

i think this is corporate SA's answer to cash flow problems. everyone else goes to get an overdraft, a loan, but corporate sa has "billing problems".

isnt it funny how these "billing problems" never under-bill?

strange isn't it

Letting them have it doesn't help - they don't give two hoots, after all, they already have our money, why should giving it back be a priority.

I can just imagine all the interest they're earning on our money.

yup kiss your money good bye

 

[snail]

well, my girlfriends line is still suspened, meanwhile her account is up to date, so get mtn back on the line and complain some more

 

[hondude]

Not acceptable. They have been stuffing up the bill and treating the customers like idiots when they complained. This problem has been with us for a couple of months. And it certainly isn't only a statement "test" run - I suspect they are now outright lying. They have been disconnecting customers. I certainly didn't receive an SMS and my statement is obviously wrong. My colleague whose data bundle wasn't depleted but was billed out-of-bundle didn't receive and SMS as of Friday.

Heads should roll.

Yup. I have the same prob your friend had. Been fighting with them for ages. but just try and cancell or ask about cancelling your contract and suddenly you are @#$. With no way out of the contract where they can bill you what ever they like and ignore your complaints.

I say sue the #$%@#$.