I suspect MTN is burying its corporate head in the sand. Deny everything, mushroom the customers and avoid any contact via forums like this that ask uncomfortable questions and demand quaint, old fashioned things like customer service, ethical business practice and accountability. I am sure MTN is acutely aware of their customer service issues but are unwilling to do the right thing and come clean in public. This bothers me in particular because there are still customers out there blissfully unaware of how MTN is ripping them off. They need to be informed of the problems MTN is having so they can be sure they are being billed incorrectly. MTN does not want to make public announcement admitting this - it would probably kill the call center completely under a landslide of anxious customers demanding refunds. Of course I may be wrong. Either way I think the MTN people reading this better DO SOMETHING and respect the customers rights to honesty, good service and the right to know what is the problem and how it will be resolved. IF I was an MTN rep (unofficial or not) I would NOT be willing to risk it on my own here - it would be better to have the company backing, which is seriously lacking. Not to mention credibility. Roll on 2010 SWC network issues.
