MTN Night Express Data going off normal data

[Lee31]

Hi All

I signed up for a MTN Black Friday Deal which included Night Express Data. The Night Express data can be used between midnight and 6am. I have however noticed that data used before 6am does not get consumed from the Night Express data but instead the Normal data.

Is there a MTN rep who can assist? Does additional provisions need to be done?\

Update: Went to the branch. Problem sorted

 

[Leona89]

Hi. How did you get this resolved as I am having the same problem and no one seems to be able to help.

 

[Voldemort]

Hi. How did you get this resolved as I am having the same problem and no one seems to be able to help.

Hi there

Please pm me your details and I'll have the guys take a look.

 

[charlh]

I have been struggeling with the same problem since June 2017 https://mybroadband.co.za/vb/showthread.php/895140-Night-express-data-being-deducted-incorrectly I have reported it numerous times and still not been sorted out. I am just waiting for the contract period to expire and I will cancel my contracts with MTN.

 

[ClintonRV]

I have just had the same issue with data deducted from my normal bundle and not the night express bundle.

 

[Broadcom]

I'm suddenly also having an issue with my normal bundle being depleted before my promotional data

 

[Puffin617]

Hi, I'm having the s as me issue. Could someone please help me..

 

[Dhyrin]

Same here my normal data is finished now and I'm left with my night data

 

[charlh]

2018-05-21 05:13:23 mymtn mymtn 44.949MB MTN R 0.00
2018-05-21 05:15:37 mymtn mymtn 584KB MTN R 0.00
2018-05-21 05:53:23 mymtn mymtn 53.132MB MTN R 0.00
2018-05-21 16:52:32 mymtn mymtn 66.268MB MTN R 0.00
2018-05-21 16:56:56 mymtn mymtn 38KB MTN R 0.00
2018-05-22 02:55:56 mymtn mymtn 9.732MB MTN R 0.00
2018-05-22 05:55:44 mymtn mymtn 170.88MB MTN R 0.00

Recurring Night Express Data (Monthly) 0.00 GB 3.00 GB
Expand Adhoc Data Share Recurring Account - GB 2.64 GB

So according to my itemised statement I have only used 66MB of my normal data since 21/05/2018, when my monthly 3GIG bundle is activated. But 400MB has been deducted. All the data that I have used before 06H00 has not been deducted from the night express. But as soon as the normal bundle is depleted, the night express works correctly. This has been going on for a year now. MTN can't sort it out.
How do I cancel my contract without paying a penalty?

 

[matt2016]

OK, So I had the same issue as well.. called up MTN and got a resolution
1. Night Data times have changed. Now it's only 12.00am - 5.00am
2. If you have shared data with other SIMs, note that night data is only to be used with the Primary SIM

 

[callmezorro]

OK, So I had the same issue as well.. called up MTN and got a resolution
1. Night Data times have changed. Now it's only 12.00am - 5.00am
2. If you have shared data with other SIMs, note that night data is only to be used with the Primary SIM

Thanks for this matt!
I've been having this issue as well for months now and MTN keep telling me they are looking into it and never resolve the issue.
Do you know if night express data gets used on your primary SIM if you create a WIFI-Hotspot with that device?

 

[Oxy142]

Thanks for this matt!
I've been having this issue as well for months now and MTN keep telling me they are looking into it and never resolve the issue.
Do you know if night express data gets used on your primary SIM if you create a WIFI-Hotspot with that device?

On Hotspot it uses the night data of primary sim.

 

[Stevewarren]

OK, So I had the same issue as well.. called up MTN and got a resolution
1. Night Data times have changed. Now it's only 12.00am - 5.00am
2. If you have shared data with other SIMs, note that night data is only to be used with the Primary SIM

For *uc" sakes you thing they would tell a person. You know a sms or email.

Lost 20GB because of this.