I've been unable to get MTN to send my contract invoice although they are of course still successfully debiting my account. They used to do it regularly. I've tried the call centre (and "escalated" the issue) and all the other avenues I could think of. Judging from Hello Peter I'm not the only one. Any advice? Are you having similar issues?
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MTN not emailing contract invoices
- Thread starter zork
- Start date
isie
Honorary Master
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- Jan 16, 2010
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No you not the only one i have given up asking - something up with the transition to their new (new since like March or so) system but not entirely kak from the accounts section on their MTN app (make sure its the new MTN one i linked not the old My MTN app) it allows you to request an email copy of the invoice be emailed to you. it does work and the times it doesn't you get an sms to say it failed.
a bit of a schlep but if you like me and you need to claim your cell back this works so I use it
Thanks. The new app is one of the things I've also tried. In my case it fails silently. I've tried multiple different email addresses too.