MTN Phone Upgrade - "not registered on network"

A

AylenS

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How should I contact MTN to ask them to resolve a problem in getting my new phone (with new sim) to register on their network? Their call centre drops all the calls, and their (non mobile friendly) website doesn't provide any other means of contacting them.
 
Go to the store you got the upgrade and tell them to Rica your sim. Or call the person who assisted you, thats what I did.
 
it was an existing contract that I upgraded and then did a sim swap
 
Ok thanks. I wondered why they didn't do the rica thing....

As my son remarked, its quicker and easier to buy a firearm in the States than to sort out a contract upgrade here!
 
AylenS said:
it was an existing contract that I upgraded and then did a sim swap
Click to expand...

I had the same problem recently. If your old SIM is still working you can follow this procedure from the MTN website :

1. Obtain your new Contract SIM card from MTN SP.
2. You do not have to RICA this new SIM card to continue with the SIM swap.
3. SMS ‘Swap’ from your current (old) SIM to 44770.
4. You will receive a One Time Pin (OTP) which is valid for 15 minutes (please save or write it down).
5. Next, FROM YOUR OLD SIM CARD, SMS ‘Swap’ and your “New SIM Number*OTP#” to 44770. Please note that the new SIM number can be located on your new SIM card pack. For example if your new SIM number is 2047994704 and the OTP you received in step 4 is 1234 then SMS the following to 44770: Swap 2047994704*1234#.
6. Once your existing (old) SIM stops working, insert your new SIM card into your handset and power it on.
 
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