Mtn Porting Nightmare < Most Useless Service

fismail said:
*update*

finally discovered that the reverse port request came from myself , this was lodged on 15/12/2006 and MTN due to technical nightmarish problems only scheduled it for 04/01/2007.

incidentally the port still has'nt gone through , numerous attempts by myself to find out why has not been fruitful , no-one at MTN wants to admit any "fault" or technical problem.

i've spoken at length to Nadeem ( branch manager ) at MTN Century City walk-in centre and he is committed to giving me some answers , the fact that no-one on the MNP support team wants to tell me what is going on is astounding to him to say the least.

I've just come from a 3 hour wait at that service centre for him and he will have more feedback for me tomorrow after 9am

Then the dealer who put through the MNP request for me wants to cancel my reverse port because I refuse to return the handset I took from him and he sent me an sms stating this , going to return it to MTN themselves as agreed upon.

Why is it only when the dealers are losing money that they are prepared to do something to lessen their financial loss , when I asked the man for assistance , I was told what numbers to call myself , but at no stage did the dealer want to assist me fully.

I am going to name and shame this dealer once my problem is resolved , why does this whole thing have to be such a big hassle.

The icing on the cake is that an MTN employee who I spoke to tells me I must goto www.hellopeter.com and type up my experience on there , my argument is why must I goto an external party to make a problem known and then that external party has links to the powers that be to come up with a solution , what then is customer care and retentions and the managers there for.

Is my problem not serious enough that I must complain on websites about services rendered ?

MTN and all you high tech SP's , get your act together or rather stay out of business , why be dishonest and pass the buck , you end up with negative publicity and no business.

*the best part is that from MTN prepaid and contract numbers , there is a discrepancy on whether on not calls to 0831237667 are chargeable for the subscribers / prepaid users account or not*

All the technology but no understanding of how it all works and you get unmitigated and unprecedented disasters.
Click to expand...

WOW

I'm shocked by this I really am have you guys managed to get this sorted out if not please let me know and I'd love to kick some butt's as I find this completely unacceptable

MTNDD
 
I would gladly tell you if this employee had a name tag.
Sadly he does'nt when I spokle to him , I do recognise him by face and since I am becoming a regular in that centre , its a matter of time before I get his name.

Pitbull said:
I would love to know who refered you to Hellopeter.

Pls PM me the details.
Click to expand...
 
Still waiting for feedback from MTN Century City Walk-In branch manager , he is the only reasonable and approachable one on this issue.

With the dealer that did the port for me , he is insisting to cancel my reverse port since I took a handset from him and since his help has not been pro-actionary but reactionary , I've decided to thus make this problem MTN's by talking to them directly.

Now that this dealer stands to lose cash on the deal , now he is upto all sorts of dirty tactics to make me pay and additional R2000 for a Nokia 6103 , had I to pay MTN and amount for the phone , it would come to R6000 and some change.

Its purely amazing what facts get spewed when someone stands to lose cash when things go wrong.

*waiting on Nadeem - branch manager to get back to me*

MNP helpdesk still has no clue as to what is happening with this number of mine and neither does Italk until its back in their network.

MTN_Data_Dude said:
WOW

I'm shocked by this I really am have you guys managed to get this sorted out if not please let me know and I'd love to kick some butt's as I find this completely unacceptable

MTNDD
Click to expand...
 
Not to rain on anyone's efforts to sort me out , have a look at this gem of a problem ...

Another subscribers porting issue with MTN as well.

http://www.hellopeter.com/details.asp?id=95314

http://www.hellopeter.com/details.asp?id=95302

My own complaint - http://www.hellopeter.com/details.asp?id=95262

Complaint against Italk for porting as well - subscriber got the same release fee as me - R4000 , he had 3 weeks of contract left and I had 3 months.

http://www.hellopeter.com/details.asp?id=95267



MTN_Data_Dude said:
WOW

I'm shocked by this I really am have you guys managed to get this sorted out if not please let me know and I'd love to kick some butt's as I find this completely unacceptable

MTNDD
Click to expand...
 
Last edited:
Well I don't understand why you would want to port ITALK to MTN both starts with 083 I would think you will be fed up with MTN and port to Vodacom or Cell-C. All the SP are third world it is just the degree that differs. In my opinion worst to not to bad
Telkom
Telkom
Cell-c both the same MTN
Vodacom
 
When MTN SP does'nt have a myriad of technical issues , they actually quite reasonable and resolve queries without being baffled.

Chasing numbers though in terms of customer base and posting profits mean nothing to me if the business analyst of the MNP team who called me at 12H16 today can't tell me if calls to the MNP number on 0831237667 are chargeable to prepaid and contract MTN subs.

Mark Halper is the person who has the final say in my matter , lets see what he finds , who pays what and what not and then take it higher up , he does admit that the customer service and lack of feedback is shocking to say the least.

And after we solve my "problem" , there will be 10 other suckers that get stuck in the same trap , guaranteed.

cdi said:
Well I don't understand why you would want to port ITALK to MTN both starts with 083 I would think you will be fed up with MTN and port to Vodacom or Cell-C. All the SP are third world it is just the degree that differs. In my opinion worst to not to bad
Telkom
Telkom
Cell-c both the same MTN
Vodacom
Click to expand...
 
fismail said:
When MTN SP does'nt have a myriad of technical issues , they actually quite reasonable and resolve queries without being baffled.

Chasing numbers though in terms of customer base and posting profits mean nothing to me if the business analyst of the MNP team who called me at 12H16 today can't tell me if calls to the MNP number on 0831237667 are chargeable to prepaid and contract MTN subs.

Mark Halper is the person who has the final say in my matter , lets see what he finds , who pays what and what not and then take it higher up , he does admit that the customer service and lack of feedback is shocking to say the least.

And after we solve my "problem" , there will be 10 other suckers that get stuck in the same trap , guaranteed.
Click to expand...

Calls to 0831237667 is a charged.

That number is for use only by the dealers. If a client utilizes that number it's at their own expense.
 
*another update*

Latest from Mark Halper , the port WILL be done today , no commitment of any kind , the clincher is that Italk simply did'nt get the reverse port message that my problematic number is on its way back to them , after who knows how much phone calls , personal visits , sms's , leaving messages , it comes down to a small little thing of a network message not being sent.

Still no reason as to why it has / was not been sent ...
 
My dealer insisted that I sort out my problems myself , I want a refund to my account , details was supplied in the myriad of emails being sent.

MTN SP can take it up with the dealer who did the port in the 1st place , I refuse to be involved in a dealer said / subscriber said scenario ...

I would like to know why after 5pm that calls to that number are not re-rerouted elsewhere or a message put on there that MNP only works till 5pm and not afterwards , that explanation will account for over 2 hours of holding time , and also why messages left on 15/12/2006 when given that option have not been followed up , if I had simply been contacted when I left the message , this whole mess could have been alleviated.

Pitbull said:
Calls to 0831237667 is a charged.

That number is for use only by the dealers. If a client utilizes that number it's at their own expense.
Click to expand...
 
Last edited:
fismail said:
My dealer insisted that I sort out my problems myself , I want a refund to my account , details was supplied in the myriad of emails being sent.

MTN SP can take it up with the dealer who did the port in the 1st place , I refuse to be involved in a dealer said / subscriber said scenario ...

I would like to know why after 5pm that calls to that number are not re-rerouted elsewhere or a message put on there that MNP only works till 5pm and not afterwards , that explanation will account for over 2 hours of holding time , and also why messages left on 15/12/2006 when given that option have not been followed up , if I had simply been contacted when I left the message , this whole mess could have been alleviated.
Click to expand...

I've escalated this to MTNSP and will post the reply ASAP

MTNDD
 
Port reversal went through between 3am and 7am today.Mark from MTN sent me sms stating this.I checked phone and sim for coverage.All works.Sent sms to Nadeem to confirm amounts owing for call charges and when to return handset.
 
fismail said:
Port reversal went through between 3am and 7am today.Mark from MTN sent me sms stating this.I checked phone and sim for coverage.All works.Sent sms to Nadeem to confirm amounts owing for call charges and when to return handset.
Click to expand...

Thanks fismail

Please keep us posted should there be any further problems

MTNDD
 
I have a Nokia 6103 in my possession that I took with the ProCall 120.

Now that the port has been reversed to whom do I return this handset to ?

Left voicemail for Nadeem Davenhill and got no feedback.

This after I got sms from him stating that I will have an answer today still before close of business.

Mark Halper only deals with port issues.

Who else can I deal with or should I sell the phone and keep the money as a bonus.

Eagerly awaiting advice from MTN yet again before any billing is sent.

Can anyone please uphold MTN's commitment to customer service or do I have to make a nuisance of myself to get something done ?
 
fismail said:
I have a Nokia 6103 in my possession that I took with the ProCall 120.

Now that the port has been reversed to whom do I return this handset to ?

Left voicemail for Nadeem Davenhill and got no feedback.

This after I got sms from him stating that I will have an answer today still before close of business.

Mark Halper only deals with port issues.

Who else can I deal with or should I sell the phone and keep the money as a bonus.

Eagerly awaiting advice from MTN yet again before any billing is sent.

Can anyone please uphold MTN's commitment to customer service or do I have to make a nuisance of myself to get something done ?
Click to expand...

Good day,

fismail

I've sent this to Nadeem Davenhill and to his manager and will advise on feedback ASAP

Thanks MTNDD
 
Good day,

Here is the reply, hope this helps

MTNDD

________________________________________
From:[ MTNSP - Innovation Centre ]
Sent: Wednesday, 10 January 2007 4:17 PM
MTNSP - Innovation Centre ]
Subject: RE: Please assist this sub

Hi MTNDD

There is no information attached but the phone must be returned to the store.
The store needs to e-mail [email protected] to confirm the cancellation.

Thanks
Robbie
 
My sister put in an application on 27 December to port from VC to MTN. Vodacom hasn't released the number as yet - apparently they have some sort of backlog.
 
sky.akash said:
My sister put in an application on 27 December to port from VC to MTN. Vodacom hasn't released the number as yet - apparently they have some sort of backlog.
Click to expand...
I also put in my request for port around that time. But they were holding it back cause the handset I wanted wasn't available yet.
This week Tuesday they phoned me to say they are going to submit the porting request now. My handset has arrived.
I have not heard anything yet, so if you are saying Vodacom has a backlog, this is probably why I also have not been informed yet.
I have heard that a port can happen the same day it is submitted, but can be up to 3 days, and longer.
Well, it didn't happen the 1st day.
 
Nadeem did call me on this , said he is waiting for confirmation of the handset issue and who to return it to.

MTN_Data_Dude said:
Good day,

Here is the reply, hope this helps

MTNDD

________________________________________
From:[ MTNSP - Innovation Centre ]
Sent: Wednesday, 10 January 2007 4:17 PM
MTNSP - Innovation Centre ]
Subject: RE: Please assist this sub

Hi MTNDD

There is no information attached but the phone must be returned to the store.
The store needs to e-mail [email protected] to confirm the cancellation.

Thanks
Robbie
Click to expand...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X