MTN ripping us off on contract upgrades?

[cb22]

So, I upgraded my contract from an MTN MyCall 100 to an MTN AnyTime 200 on the 17th of November. I was told by MTN that my upgraded contract would only take affect the following invoice cycle, and dialing 16202 confirmed this. I still had my 100 or so off peak minutes, and on the 8th of December, I had R200 + R80 (What they determined my minutes to be worth, as a carry over) Rand Value, so far so good.

Now when I received my invoice for the period of 7/11/08 to 7/12/08 I got a bit surprised. For that month, even though I clearly did not have it, I was charged for an MTN Anytime 200 contract. My previous contract rate was something like R70 a month, which was now R170 (why R170 and not R200, I don't know)

The bad part was that I was still charged for every service as if I was still on a MyCall 100 contract. I still paid separately for my data use, phone calls, SMSes, etc. I can see in the itemized billing that these charges were for the whole month, and not just the time before I got my upgrade...

So, from what it looks like, I paid for a service that I clearly did not have, since their own info on the bill contradicts it... Have I been blatantly ripped off, or am I missing something?

 

[Voldemort]

when a migration occurs the unbilled invoice automatically reflects the new package, they do this on the basis that should you decide to cancel your contract they dont charge you a service fee the very last month even though you still get the minutes, so it balances itself out, hope this helps in clearing it up.

 

[Tux]

Pre-emptively screwing the customer eh snakespit?

 

[Voldemort]

Pre-emptively screwing the customer eh snakespit?

potato potaato Gru

 

[Tux]

somebody's still getting fornicated over no matter how many legumes you drag into the argument

 

[Sensorei]

MTN charges a month in advance with the new contract system I think. Same as with how data bundles have always been billed.

 

[brazz]

I also had the same problem. Migrated from MyCall 100 to AnyTime 350 Topup. I was billed for the 350 topup, but the calls were billed separately (not through the AnyTime package).

Phoned 808 but I could not understand the person on the other side. Drove through to a service centre and they sorted the problem out quickly. Turned out that I was migrated to the 350 TopUp package on all the systems but the billing system still recognised me as a MyCall 100 subscriber and billed me accordingly. Strange...

They corrected my problem there while I was waiting and requested a billing reconciliation for the entire period of my new contract.

 

[Pitbull]

I also had the same problem. Migrated from MyCall 100 to AnyTime 350 Topup. I was billed for the 350 topup, but the calls were billed separately (not through the AnyTime package).

Phoned 808 but I could not understand the person on the other side. Drove through to a service centre and they sorted the problem out quickly. Turned out that I was migrated to the 350 TopUp package on all the systems but the billing system still recognised me as a MyCall 100 subscriber and billed me accordingly. Strange...

They corrected my problem there while I was waiting and requested a billing reconciliation for the entire period of my new contract.

You understood wrong but I'm glad at least you understood something

This is how it works.

Let's say your bill cycle runs from the 1st of the month till the 31st of the next month.

You request to me migrated to top-up on the 15th. All calls charged on your old pakage is still active till the 15th. You service fee however is billed in advance.

So your account will look like this:

Service fee - My Choice 350 Top-up: R 350
Call charges: R 250

and and and

The call charges where from day 1 till the 15th, your top-up took effect from ther 15th till 31. Your service is however billed in advance.

Hope it makes sense, it's hard to explain it in writing

 

[brazz]

If it only happened for one month or billing cycle I understand it, but there WAS obviously a problem of incorrect billing for the following reasons:

o They were billing me incorrectly for the 2nd billing cycle after my upgrade
o The system would not allow me to top up with additional airtime. This is how I noticed that there was a problem. My old bill limit from the MyCall 100 contract was never lifted as I was promised. When I reached the bill limit, I first thought I reached the limit of the AnyTime 350 TopUp and I tried to load a prepaid voucher which failed.
o The consultant at the MTN service centre told me that they were still billing me on my old contract (out of the AnyTime 350 Topup contract) which was corrected by her. After this I could load the prepaid airtime and all my balances are suddenly visible when I dial *141#.

 

[Linda Galliard]

How does one get a copy of an existing contract from MTN? I was robbed and a box of documents, containing important documents such as my MTN contract was taken. Please, how do I get a copy of that contract?

 

[Voldemort]

How does one get a copy of an existing contract from MTN? I was robbed and a box of documents, containing important documents such as my MTN contract was taken. Please, how do I get a copy of that contract?

Dial 808 and request a copy to be faxed or e-mailed through to you, when i was still part of the call centre i obliged in that regard, hope this helpssssss.