MTN SA restoring its internal billing systems

[AirWolf]

Pardon me, but what exactly are they restoring back to when their billing was always up the pole?

Eg: Itemised billing transactions (all local ie no foreign country roaming) take months to appear on your statement even before the latest fiasco.

 

[gpe]

MTN further promised that the queried bills will be investigated individually and feedback will be provided to customers when the investigations are finalised.

"we are investigating" .. now where have I heard that before ..

I think the CIO Louis Nel has just made a fool of himself by going national (public) and using the word feedback and 'MTN' in the same sentence

 

[SoTrue]

This last statement indicates that MTN does not know whether its billing system is correct and intends to rely on complaints to investigate certain accounts. What it should do is to rerun its billing at least over the last year, compare with what they have billed and refund the difference.

 

[Tns]

they so quick to force you to pay them but never ever the other way round,

 

[davemc]

"we are investigating" .. now where have I heard that before ..

I think the CIO Louis Nel has just made a fool of himself by going national (public) and using the word feedback and 'MTN' in the same sentence

Well, it takes MASSIVE gutspa for any CEO to stand up and tackle this kind of a problem head on, AND let the public know what is happening.

This kind of visible action moves Louis Nel quite a few notches up in my book.
My I point out the irony in your post, highlighting the word feedback to criticise feedback?

 

[GuileX]

MTN entertain no thought of providing <struggling> individuals with more flexible payment options and extract the maximum interest rate prescribed if the full amount is not paid, why should they be treated any different with money that is owed by them?

because they are bigger than you. and they dont care.

they so quick to force you to pay them but never ever the other way round,

So true.

 

[WRX1KNP]

Ha, like they "carry forward" data on my contract AND still charge me R300 for "out of bundle usage" in the same month And when you phone .... like ... you guys have all been there

Let's see if I ever get my R300 back!

 

[albert123]

is it just me or has Mtn had a lot of 'bad press' this year?

again i'm glad i'm with Vodacom...

 

[gpe]

Well, it takes MASSIVE gutspa for any CEO to stand up and tackle this kind of a problem head on, AND let the public know what is happening.

This kind of visible action moves Louis Nel quite a few notches up in my book.
My I point out the irony in your post, highlighting the word feedback to criticise feedback?

Firstly, he is not a CEO he is a CIO which makes it worse imo. Gutspa to tackle a problem and let the public know ??!! BS! When you are the CIO of a "communications" company that has no feedback systems in place then you don't really care about your job. The are no internal and external communications audits done at this company (its great being a monopoly). And please don't tell me they are going to answer the queries and complaints from over a year ago including current. I think it takes massive chutzpah to use the words "efficient and professional service" when this clearly has not been the case for months.

Secondly, its my unplanned messages that MTN has no control over which makes my feedback count because its unbiased in the eyes of the public.

 

[Thugscub]

Ha, like they "carry forward" data on my contract AND still charge me R300 for "out of bundle usage" in the same month And when you phone .... like ... you guys have all been there

Let's see if I ever get my R300 back!

Now let us see if i get my R250.00 back

 

[Johand]

Two weeks later ... hands up anybody that actually got revised statements/notification of problem/some response from MTN.

I had somebody phone me and try to explain to me why I am an idiot and my statement actually right.