MTN Support Line: beyond useless.

[Freshy-ZN]

Seeing as though MTN are unable to register my sim card on the network in 3 days I am forced to cal 083 1 808 from my landline instead of just 808 had I had a working cell.

Apart from having to listen to all the FICA nonsense everytime, after entering my cell number and following a convoluted path through their menu I eventually get told that operating hours are 9am to 2pm on Saturdays. WTF idiots!

Its after 9am this Saturday. So now I have to get in my car and drive to a MTN store to find out how my sim activation and my escalated query in this regard is progressing. Of course I already know the answer but I cant sit for 2 weeks with no working sim like seems to be happening to a lot of people.

MTN seem to be striving for levels of incompetence never before seen in the history of modern business.

 

[bex.cpt]

Jammer om Te hoor van jou k@k . Now let's be serious I have never had any major issues with MTN in the past 15 years except when I had to phone them thrice just to get the iPhone APN which is "internet" BTW .

 

[Freshy-ZN]

Tell that to all the people on HelloPeter who waited 2 weeks for sim activation. Looks like Im heading that way too.

 

[Grim147]

Iam on day 2, my mtn sim is registerd , i couldnt make calls but the BIS on my blackberry became active so the internet was all up and running , when i try to make a call it says my service has been suspended , i dail *141# it says i need to rica , so i go into a mtn store and rica , and now nothing works

 

[Freshy-ZN]

Called the store and they followed up. Apparently there are few people working in the department that can fix this so she will check on Monday. WTF? I might as well not have a cell at all now cos by the time they fix this I will have learnt to live without one.

I just cant believe things like this take so long and are always so complicated.

 

[Grim147]

I got my sorted out now, walked back into the store today , apparently it was barred, somthing to do with the service fees

 

[Freshy-ZN]

Lucky you. Im still unregistered on the network. Is there a MTN rep on here???