MTN useless services

[Anele van Wyk]

Claim : 060 390 5686 / A van Wyk


Hi.

My MTN Steppa tablet was stolen on the 18th of October. I open a case at the SAPD Randfontein and then I was at the MTN store at Presedent Hiper Krugersdorp on the 20/10/16.

Because I have assurance at mnt for that tablet I open a claim at them. The guy who word there told me that
I must call the claim department 10 day later to hear about my claim.

When I call the voice told me the doesnt get my claimform yet and that I must fax it to the 011 912 5122 number.

So on the 2nd of November I fax my claim form, then i must call in 48 hours. Well till now the voice told me that they didnt get my claimform.

I call the insurance department, u can not speak to a consultant, its only the voice on the phone.

I call head office of MTN, nobody answer either, just the voice what said: MTN hallo and a song what is playing.

Customer care cant help me, said I must call the 011-912 3000 number (head office).

I need to know what is going on with my claim but get no service what so ever at MTN.

Can u please help me.

Regards

Anele van Wyk

 

[skeptic_SA]

Hi Anele

Thanks for contacting the MTN complaints department. One of our friendly advisers will be in touch with u shortly.

 

[Voldemort]

Claim : 060 390 5686 / A van Wyk


Hi.

My MTN Steppa tablet was stolen on the 18th of October. I open a case at the SAPD Randfontein and then I was at the MTN store at Presedent Hiper Krugersdorp on the 20/10/16.

Because I have assurance at mnt for that tablet I open a claim at them. The guy who word there told me that
I must call the claim department 10 day later to hear about my claim.

When I call the voice told me the doesnt get my claimform yet and that I must fax it to the 011 912 5122 number.

So on the 2nd of November I fax my claim form, then i must call in 48 hours. Well till now the voice told me that they didnt get my claimform.

I call the insurance department, u can not speak to a consultant, its only the voice on the phone.

I call head office of MTN, nobody answer either, just the voice what said: MTN hallo and a song what is playing.

Customer care cant help me, said I must call the 011-912 3000 number (head office).

I need to know what is going on with my claim but get no service what so ever at MTN.

Can u please help me.

Regards

Anele van Wyk

I'm sorry you area getting the runaround

I've just spoken to an insurance supervisor, I've sent her your query, could you PM me a number where we can get hold of you on?

 

[Voldemort]

Hi Anele

Thanks for contacting the MTN complaints department. One of our friendly advisers will be in touch with u shortly.

Are you responding to the client or are you being sarcastic?:wtf:

 

[skeptic_SA]

Are you responding to the client or are you being sarcastic?:wtf:

The comic sans font wasn't obvious? O.................k

 

[Jet-Fighter7700]

I'm sorry you area getting the runaround

I've just spoken to an insurance supervisor, I've sent her your query, could you PM me a number where we can get hold of you on?

do you actually work for MTN?

 

[skeptic_SA]

do you actually work for MTN?

Can't be. Responded to the query within a week of the complaint being posted. *ba-dum-tshh*

 

[Rickster]

Claim : 060 390 5686 / A van Wyk


Hi.

My MTN Steppa tablet was stolen on the 18th of October. I open a case at the SAPD Randfontein and then I was at the MTN store at Presedent Hiper Krugersdorp on the 20/10/16.

Because I have assurance at mnt for that tablet I open a claim at them. The guy who word there told me that
I must call the claim department 10 day later to hear about my claim.

When I call the voice told me the doesnt get my claimform yet and that I must fax it to the 011 912 5122 number.

So on the 2nd of November I fax my claim form, then i must call in 48 hours. Well till now the voice told me that they didnt get my claimform.

I call the insurance department, u can not speak to a consultant, its only the voice on the phone.

I call head office of MTN, nobody answer either, just the voice what said: MTN hallo and a song what is playing.

Customer care cant help me, said I must call the 011-912 3000 number (head office).

I need to know what is going on with my claim but get no service what so ever at MTN.

Can u please help me.

Regards

Anele van Wyk

2/10 for effort.

 

[Voldemort]

Update: The claim was approved and the form has been mailed to your e-mail address

 

[Voldemort]

The comic sans font wasn't obvious? O.................k

Sorry, loooooong day so far

do you actually work for MTN?

That is correct

I've had some open spots to be able to assist with social media queries, so here I am! I must advise though, I work for network department, so if your queries are not about coverage/ signal, I have to refer to my colleagues regarding your queries, that might lead to delays...

 

[ginggs]

The comic sans font wasn't obvious? O.................k

You wrote 'friendly advisers', obvious troll is obvious.

 

[Anele van Wyk]

.

 

[ginggs]

Anele, see How to send a Private Message (PM).

 

[Voldemort]

.

Hi Anele

As discussed telephonically, i have resent your insurance letter, i trust everything is in order.

 

[skeptic_SA]

Hi Anele

I trust this resolution is in line with your expectations. If not - Please let me know directly and I will escalate this matter again.

Be Blessed.