MTN you cannot pick the device?

[Johan_Els]

So one of my MTN Anytime contracts was due for an upgrade the 1st of November. Walked into the Cellnetworks MTN Store upper level of Centurion mall, and got one of the chaps to order me the Galaxy 10.1 Note last week.

Today I went to go and collect, only to be informed I cannot get that device on the Anytime contracts? What? Why is this still an problem? I already have the S3 and Galaxy Tab 10.1.

I have 4 contracts with MTN and I've personally been with MTN since 1995.

And then she suggests that I could convert my Anytime contract to a 1Gb data contract? Anytime to data? Oh, wait, then I load airtime manually?

A bit upset, but lets see how they fix this.

 

[Kgabogk]

MTN RETENTIONS department can sort you out on that one,they are able to tailor make a package to your particular needs

 

[akescpt]

apparently top up costs more than a normal contract as well. noticed last week.

 

[GreyBush]

apparently top up costs more than a normal contract as well. noticed last week.

I haven't noticed this... I converted my regular contract to a top-up contract after 6 months with no changes in my debit order.

 

[akescpt]

I haven't noticed this... I converted my regular contract to a top-up contract after 6 months with no changes in my debit order.

consider yourself lucky then...

 

[GreyBush]

consider yourself lucky then...

View attachment 27098

Bit of a con that, all it is is a cap on your spending... nothing else. How can they justify a difference.

 

[akescpt]

Bit of a con that, all it is is a cap on your spending... nothing else. How can they justify a difference.

yes thats what i thought when i read it. they essentially penalising you for not taking a normal contract. pathetic and petty. they thinking up new ways of screwing us out of our money.

 

[ginggs]

yes thats what i thought when i read it. they essentially penalising you for not taking a normal contract. pathetic and petty. they thinking up new ways of screwing us out of our money.

With the top-up they know you can never spend more than R179 per month.
They are hoping you rather take the normal contract and spend (a lot) more than R169 per month.

 

[ISP cash cow]

With the top-up they know you can never spend more than R179 per month.
They are hoping you rather take the normal contract and spend more than R169 per month.

I woudl go with this as well as they probably don't want you to know when you start getting into OOB charges. That's probably why they prefer you on a contract rather than top up

 

[BlackMamba]

my contract with mtn ends on January 9 I want a Samsung galaxy S2 but I c its lower on a new contract than upgrade

 

[Johan_Els]

I've been using contracts for years now. I believe if you make sure you upgrade in month 20, it works out cheaper.

Also at least I know I can look forward to something new every 20 months, no matter how bad the budget is looking at that point.

 

[Johan_Els]

MTN RETENTIONS department can sort you out on that one,they are able to tailor make a package to your particular needs

And how do I find this department?

 

[ChilliGirl]

I've been using contracts for years now. I believe if you make sure you upgrade in month 20, it works out cheaper.

Also at least I know I can look forward to something new every 20 months, no matter how bad the budget is looking at that point.

And the day you want to leave they add up all those months and say pay or stay a little longer


PS all the networks will do that, its not unique to anyone and not another.

 

[ChilliGirl]

And how do I find this department?

Call 808, they can give you the number or look on the website

 

[ginggs]

I've been using contracts for years now. I believe if you make sure you upgrade in month 20, it works out cheaper.

Also at least I know I can look forward to something new every 20 months, no matter how bad the budget is looking at that point.

And the day you want to leave they add up all those months and say pay or stay a little longer

Yup, beware of this. Upgrading early three times in a row equals a whole extra year you'll be stuck with your old phone.