Mweb account issue

[GMT87]

My mweb acc is in provioning but I had connectivity less than 8 hrs ago can someone out there explain what's going on

 

[PBCool]

My mweb acc is in provioning but I had connectivity less than 8 hrs ago can someone out there explain what's going on

Best to discuss with your ISP?

 

[Despaireon]

My mweb acc is in provioning but I had connectivity less than 8 hrs ago can someone out there explain what's going on

Get yourself a good amount of airtime and call them gonna take you 10-20min to get in touch with an agent

 

[GMT87]

Best to discuss with your ISP?

The don't answer my online queries nor do they answer my calls I'm ran out of airtime being told I'm caller 1 and in a que for over 15min

 

[GMT87]

Dude

Get yourself a good amount of airtime and call them gonna take you 10-20min to get in touch with an agent

5th query with thim for the past 2 weeks

 

[PBCool]

The don't answer my online queries nor do they answer my calls I'm ran out of airtime being told I'm caller 1 and in a que for over 15min

Then move provider if you can't get any support?

 

[Despaireon]

Dude

5th query with thim for the past 2 weeks

Ja their support is kak one time it took me 45 min to get a hold of them luckily I had an 1 hour of free calls on vodacom. Didnt even know what a wifi repeater mode was on their own routers. Glad I left. Call them one last time and mention all those queries with reference numbers if not try and contact your fno and ask if theres problems on their side

 

[saor]

https://mybroadband.co.za/forum/threads/webafrica-to-acquire-mweb.1256978/

Run.

 

[DapperDanMan]

My mweb acc is in provioning

Sounds like the problem could be that the neologism is unknown.

can someone out there explain what's going on

Month-end fell on a weekend, so they probably suspended your account on the first working day of the month instead?

 

[GMT87]

They took my money they received my proof of payment and that was done last week

 

[GMT87]

Ja their support is kak one time it took me 45 min to get a hold of them luckily I had an 1 hour of free calls on vodacom. Didnt even know what a wifi repeater mode was on their own routers. Glad I left. Call them one last time and mention all those queries with reference numbers if not try and contact your fno and ask if theres problems on their side

This I did Thursday I then excalated manager called and said there is nothing they can do for f sack and here I thought go with mweb I run an IT solution company last month I was 2weeks without internet and they can't even credit back for no usage but the issue was on there side