MWEB: account speed vs speedtest.net

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CapetonianMike

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The only premium thing about MWEB's premium accounts is how much you pay.

I have a 2Mbps uncapped and "unthrottled" account. Behold the speedtest.net results!



MWEB is a giant pile of steaming, human excrement.
 
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Keep calm until they acknowledge that current issues are resolved.

Or report the specific account behaviour here, like the current browsing and YouTube issues.

All I want from Mweb is to provide us an informative status feed, which they also apply to their business customers. We have already received two updates, basically the same updates, but hey at least they are starting to resolve the issues.

The above would be suitable to all ISP’s and WISP’s and their relating platforms.
 
Fulcrum29 said:
Keep calm until they acknowledge that current issues are resolved.

Or report the specific account behaviour here, like the current browsing and YouTube issues.

All I want from Mweb is to provide us an informative status feed, which they also apply to their business customers. We have already received two updates, basically the same updates, but hey at least they are starting to resolve the issues.

The above would be suitable to all ISP’s and WISP’s and their relating platforms.
Click to expand...

A cursory look at the excuses provided my MWEB shows that what they say has nothing to do with these results. A problem with SEACOM will not effect a download from Cape Town, especially since I live in Cape Town. I would hope MWEB doesn't route inter-city connections via SEACOM...

I have been fighting with MWEB for days now. I am at the point of complaining to the Consumer Protection Council as I have sufficient evidence for them to launch a criminal investigation into MWEB's behavior.

I will calm down when MWEB gives me the refund I am entitled to. The same refund that they only want to give me after specialists have investigated the issue. And guess what? Those specialists seem to be as rare as hen's teeth at MWEB when it comes to refunds.
 
CapetonianMike said:
A cursory look at the excuses provided my MWEB shows that what they say has nothing to do with these results. A problem with SEACOM will not effect a download from Cape Town, especially since I live in Cape Town. I would hope MWEB doesn't route inter-city connections via SEACOM...

I have been fighting with MWEB for days now. I am at the point of complaining to the Consumer Protection Council as I have sufficient evidence for them to launch a criminal investigation into MWEB's behavior.

I will calm down when MWEB gives me the refund I am entitled to. The same refund that they only want to give me after specialists have investigated the issue. And guess what? Those specialists seem to be as rare as hen's teeth at MWEB when it comes to refunds.
Click to expand...

Good luck, I have a current on-going process with both Mweb Business and Vodacom Business, they will shove T&C’s in your mailbox and spin stories on the phone, and they never seem to receive addressed letters. They will not acknowledge anything… And I can go in depth here, but this is my personal and business concern.

BUT, in the end you will deal on legal level when you stop paying services to them and want cancellation which never granted the whole promised (which greatly lacked and caused productive problems) and maintained service levels. Vodacom Business is the worse, they keep on ignoring…

Anyway, nothing more to say here.
 
I'm assuming that you've made completely sure that your exchange is uncongested and also that the quality of the copper linking you to said exchange is in good order? The reason I'm asking is that it seems odd that Mweb can provide me with a consistent and good service but not you. I highly doubt that you and I would get treated differently on a technical level so perhaps you should entertain the possibility that the problem lies with Telkom and is out of Mwebs hands.

If not then good luck with the battle!
 
AlmightyBender said:
I'm assuming that you've made completely sure that your exchange is uncongested and also that the quality of the copper linking you to said exchange is in good order? The reason I'm asking is that it seems odd that Mweb can provide me with a consistent and good service but not you. I highly doubt that you and I would get treated differently on a technical level so perhaps you should entertain the possibility that the problem lies with Telkom and is out of Mwebs hands.
Click to expand...

I am currently connect via an OpenWeb trial account which is running at full line speed. MWEB's technical support has even acknowledged that the problem is on their side.
 
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