Mweb and their non existent email response system.

[Rendier]

Hi there,

I have been having issues with my Mweb line and decided to email them via their [email protected] email address. This happened on the 27th of March. Since then I have not heard a peep from anyone at Mweb, not a call, not an email or anything. I responded to the same email 4 times since the 27th and nothing.

I pay R530 a month and have been with Mweb for 16 months. What I would like to know is how can an ISP not man their ONE email address that deals with issues?

Truly Pathetic.

 

[ViciousClone]

I had an issue ..emailed them at technic@mweb and recieved a call within the first 2 hours.

 

[MWEBHelp]

Hi there,

I have been having issues with my Mweb line and decided to email them via their [email protected] email address. This happened on the 27th of March. Since then I have not heard a peep from anyone at Mweb, not a call, not an email or anything. I responded to the same email 4 times since the 27th and nothing.

I pay R530 a month and have been with Mweb for 16 months. What I would like to know is how can an ISP not man their ONE email address that deals with issues?

Truly Pathetic.

Hi

I'm really sorry to read of your experience, I know that the technic box currently has high email volumes due to the recent Seacom issues.

I would still like to look into this for you though and try to assist you with your query.
Would you please PM me your account details and summary of your query so that I may have it attended too.