MWEB and Youtube [RESOLVED using a VPN]

MWEB and Youtube RESOLVED

MWEBHelp said:
Hi 3Gee, please PM me your MWEB account info so that I can look into this for you.
Click to expand...

Received a call from MWeb technical, thanks @mwebhelp

Explanation for the shaping, MWeb detects downloads from Apple as Torrent downloads , therefore the shaping

WTFFFFFFFFF
 
3Gee said:
Received a call from MWeb technical, thanks @mwebhelp

Explanation for the shaping, MWeb detects downloads from Apple as Torrent downloads , therefore the shaping

WTFFFFFFFFF
Click to expand...


Hi 3Gee

Thanks for the feedback, this is definitely not the case we will listen to the calls and take it up with the agent's manager if necessary. If you are still experiencing issues with Apple content please let us know and we will investigate further.
 
MWEBHelp said:
Hi 3Gee

Thanks for the feedback, this is definitely not the case we will listen to the calls and take it up with the agent's manager if necessary. If you are still experiencing issues with Apple content please let us know and we will investigate further.
Click to expand...

I also experience slow speed with apple services. When my dad downloads anything off the apple website its always incredibly slow. E.g. 7 hours for 1gig on a 4mb line. Normal http downloads or steam will be running full speed during this time but the apple download runs slow so its definitely being shaped incorrectly.
 
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Loppas said:
I also experience slow speed with apple services. When my dad downloads anything off the apple website its always incredibly slow. E.g. 7 hours for 1gig on a 4mb line. Normal http downloads or steam will be running full speed during this time but the apple download runs slow so its definitely being shaped incorrectly.
Click to expand...

Hi Loppas

Please provide me more info as to what exactly you guys experience. For example, when last did you experience this?, is there a specific time of the day that you experience this?, is this happening while other content is running full speed?

Thanks for the feedback as soon as I receive the info I will have a look into it.
 
MWEBHelp said:
Hi 3Gee

Thanks for the feedback, this is definitely not the case we will listen to the calls and take it up with the agent's manager if necessary. If you are still experiencing issues with Apple content please let us know and we will investigate further.
Click to expand...

I am still experiencing shaping.
 
Thanks for the feedback. We need as much info as possible to get to the bottom of this. Does this only happen at certain times of the day? When last did you test it?
 
MWEBHelp said:
Thanks for the feedback. We need as much info as possible to get to the bottom of this. Does this only happen at certain times of the day? When last did you test it?
Click to expand...

This has only been taking place during shaping hours.


I tested it a min ago. Seems to be back to full speed. Don't know for how long though.
 
3Gee said:
This has only been taking place during shaping hours.


I tested it a min ago. Seems to be back to full speed. Don't know for how long though.
Click to expand...

Thanks, please monitor it and if you can provide me times that will be great.
 
Watch out kabous07, you give the German details and soon that will be shaped also :)
 
Just checked again NOW , 20:14
Apple servers shaped to a trickle download
WTFFFFFFFFFF
 
3Gee said:
Just checked again NOW , 20:14
Apple servers shaped to a trickle download
WTFFFFFFFFFF
Click to expand...

Evening 3Gee, is it only Apple services being affected on your side at the moment?
 
MWEBHelp said:
Evening 3Gee, is it only Apple services being affected on your side at the moment?
Click to expand...

Evening. Yes
c5cd217f4f0580da7707ef9c96503b93.jpg
 
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MWEBHelp said:
Thanks for the speed test updates 3Gee, I will provide you further feedback as soon as I get a response on my escalation.
Click to expand...

Hi 3Gee

We checked your connection and could not find any specific issue related to Apple content downloads. Please continue to monitor and keep me posted on what exactly you are experiencing.
 
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