MWEB, are you game or not?

Sonic2k

Sonic2k

Executive Member
Joined
Feb 7, 2011
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Long story short, told Cybersmart to get knotted, and put in a new landline and got MWEB as the ISP on that line.

This has been the longest I have ever waited for ADSL to be installed.

Eventually someone phones me today, asking me if I got the username and password, I say "ja, but it doesn't work on the website" can't log in. I also mention that Telkom are really dragging their feet with the installation. He says he will phone me back in 5 mins, That was 5 hours ago. The number he called me from, just rings and rings.

So I phone the national number and ask to be put through to Faiek Mohamed... they transfer my call two times then cut me off.

A public warning: MWEB, if you treat me like Cybersmart and Telkom has, I will have no compunction about cancelling this new installation and going to another ISP who values my patronage. You either do what you say you will do or you don't do it at all. Against my better judgement I chose you as an ISP, but that doesn't mean I forgot how you mesed me around with the company ADSL line at my ex-employer.

The ball is now in your court!
 
Hi Koosi,

Thank you for bringing this to our attention.

By the sounds of things I do understand why you are feeling the way you do. I would like to look into this further from our side, please can you PM me the MWEB account details.

Once I have completed the investigation, I will be in contact with you.

Kind regards,
MWEB Guy
 
It appears at this stage that you lost my application.
It appears two issues i.e. 1) the application was not processed properly and 2) you are still waiting for a landline installation (this was done almost 3 weeks ago)

I would appreciate the truth about what really happened here.
 
Koosi said:
It appears at this stage that you lost my application.
It appears two issues i.e. 1) the application was not processed properly and 2) you are still waiting for a landline installation (this was done almost 3 weeks ago)

I would appreciate the truth about what really happened here.
Click to expand...

Hi Koosi, one of our customer care representatives will be making contact with you shortly.
 
This is why you must NEVER give your ISP your line.
 
Yeah and with the telkom pricing structure - the difference in pricing is not huge - now if telkom would only move their ass with my line
 
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