MWEB Cancellation

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venomzn

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Hey guys

How do I go about terminating my MWEB account?
Anyone got the details?

Thanks
:)
 
From the MWeb T&Cs section on temination:
6.1.2 in the case of a month to month arrangement: upon receipt in writing from you of 1 (one) calendar month’s written notice, which notice will take effect on the first day of the month immediately following the end of the notice period;
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Basically, give them a call and they will email you a cancellation form. Fill it in and fax/email it back. You account will then be cancelled at the end of November.
 
orin76 said:
From the MWeb T&Cs section on temination:

Basically, give them a call and they will email you a cancellation form. Fill it in and fax/email it back. You account will then be cancelled at the end of November.
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Shot for the info, does anyone have this form as I am sick of being put on hold at MWEB with no one every answering the damn phone.
 
Just mail [email protected]. You will get the form eventually. The email at least serves as proof of when you started your request, if they take 2 days to respond then you can probably make a case if it meant being overbilled.

I still find it very distasteful how mweb hide the ability to cancel any product or service. There is no cancel button or form or clearly informative page anywhere. It feels like mweb is run by scam artists when you get to this point.
 
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If you cancel today you're only rid of them by 1 April.

Any ISP that has a calendar month notice period is scum imo.
 
I logged into my client's CPL and found no cancellation link. Luckily Mweb guy has been helping me with the issues I have been having - even then, I think he's just bumping his head against the same wall of incompetence as the rest of us. I cannot believe that any self-respecting company rep on this forum can achieve as little as he did, without tearing his hair out at the root!
 
I sent in a request to MWEB to send me the forms for my account to be cancelled. No response after 3 or 4 days, so I contacted MWEBGuy on here, and he arranged for the forms to be sent over within half an hour of me messaging him. I immediately filled it in and sent it back to MWEB. 4 days after that, I get an email from Dawn Brummer at the MWEB Customer Contact Centre, saying

I can understand that you must be anxious to cancel your entire account as you no longer require it. I would really like to know what influenced your decision to cancel.

For verification purposes, and to ensure that the request came from the account holder, I need you to complete the attached cancellation form.
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To which I replied ...

I did this 4 days ago ! See attached, and PLEASE take note of the date on the form !

Please send me an email confirmation when you receive this. I've already sent it once, so the fact that you are mailing me again is worrying.
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I was leaving in good faith, because truth be told, I've never really had any problems with MWEB. Their service worked brilliantly for me for the time I was using it. My reasons for moving were purely based on cost. Now, however, any chance of ever getting my business back at any stage is gone. I find it incomprehensible how quickly and easily a customer can sign up for the service, and how amazingly efficient MWEB is when signing people up, and keeping them informed on the progress of the signup, but then make it so difficult to leave. It's actually quite annoying. No further follow up to confirm receipt of my cancellation form, no phone call, nothing. Even if MWEB at some stage beats all other ISP offerings, I will still not go back because of this. MWEBGuy is the only person that actually seems to genuinely want to help customers, and I thank him for all his efforts. It's a pity not everyone in his organization shares the same level of competence and customer care.
 
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2600 views off 8 posts that must a record, I think it would very hard to find another thread with a similar ratio.
 
shanezn said:
I sent in a request to MWEB to send me the forms for my account to be cancelled. No response after 3 or 4 days, so I contacted MWEBGuy on here, and he arranged for the forms to be sent over within half an hour of me messaging him. I immediately filled it in and sent it back to MWEB. 4 days after that, I get an email from Dawn Brummer at the MWEB Customer Contact Centre, saying



To which I replied ...



I was leaving in good faith, because truth be told, I've never really had any problems with MWEB. Their service worked brilliantly for me for the time I was using it. My reasons for moving were purely based on cost. Now, however, any chance of ever getting my business back at any stage is gone. I find it incomprehensible how quickly and easily a customer can sign up for the service, and how amazingly efficient MWEB is when signing people up, and keeping them informed on the progress of the signup, but then make it so difficult to leave. It's actually quite annoying. No further follow up to confirm receipt of my cancellation form, no phone call, nothing. Even if MWEB at some stage beats all other ISP offerings, I will still not go back because of this. MWEBGuy is the only person that actually seems to genuinely want to help customers, and I thank him for all his efforts. It's a pity not everyone in his organization shares the same level of competence and customer care.
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+1 Thank you MWebGuy for being our representative here - keep up the good work.
 
Sent in on the 22nd of June also had to go the mweb guy route.
 
I cancelled my mweb account and had no issues from the call center. Sent me a form to complete and then after that confirmed they received it and it will take 1 calendar month to cancel.
 
Hi, has anyone done this lately and could therefore send me the cancellation form please?
 
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