After a long battle to get my ADSL line that inexplicably went to MWEB and got dropped to 384k, BACK to a 4mbps, I am yet again sitting in the dark with MWEB and bad excuses with zero service coming my way.
My line is now back at 4mbps, it is listed on their website as being all-inclusive, I am not certain at what cost, but my username with MWEB is limited to a speed of 384k, despite my physical line being 4mbps.
When I opened the account with MWEB I requested full speed uncapped, the account was later dropped to a 384k one due to the problems getting my physical line speed back to 4mbit (because at the time of getting an MWEB account I was not aware that my line had become ownership of MWEB nor that the actual line speed was dropped).
I phoned them yesterday to please update my username to be at full speed, and they told me they cannot do so, they have to send me forms and I have to fill them in and sign and send back with proof and then again wait up to 10 working days if not longer for full speed.
My actual line is 4mbit. How can it take MWEB 2 weeks or more to make my login details utilise my line speed??? Especially since I signed up to be an MWEB customer via that phone and was given a username and password for fullspeed on the spot? No waiting?
They were kind enough to credit my account for inconvenience caused, but it feels like my battles with MWEB are becoming never ending. This should be something instant and simple, but yet again I'm given the short end of a stick and impossibly slow internet. Rudi has requested my details on facebook (yet again - he does not seem to remember my unique situation from before - rather sad) but how long will this take to get sorted?
Am I unreasonable if I say I want to be paid more attention and be looked after better? Is it wrong of me to feel at this stage that MWEB has grossly abused my status as a customer and to seriously consider moving my line to Web Africa purely because despite WA not being the cheapest they've never given me a day's grief in all these years?
My line is now back at 4mbps, it is listed on their website as being all-inclusive, I am not certain at what cost, but my username with MWEB is limited to a speed of 384k, despite my physical line being 4mbps.
When I opened the account with MWEB I requested full speed uncapped, the account was later dropped to a 384k one due to the problems getting my physical line speed back to 4mbit (because at the time of getting an MWEB account I was not aware that my line had become ownership of MWEB nor that the actual line speed was dropped).
I phoned them yesterday to please update my username to be at full speed, and they told me they cannot do so, they have to send me forms and I have to fill them in and sign and send back with proof and then again wait up to 10 working days if not longer for full speed.
My actual line is 4mbit. How can it take MWEB 2 weeks or more to make my login details utilise my line speed??? Especially since I signed up to be an MWEB customer via that phone and was given a username and password for fullspeed on the spot? No waiting?
They were kind enough to credit my account for inconvenience caused, but it feels like my battles with MWEB are becoming never ending. This should be something instant and simple, but yet again I'm given the short end of a stick and impossibly slow internet. Rudi has requested my details on facebook (yet again - he does not seem to remember my unique situation from before - rather sad) but how long will this take to get sorted?
Am I unreasonable if I say I want to be paid more attention and be looked after better? Is it wrong of me to feel at this stage that MWEB has grossly abused my status as a customer and to seriously consider moving my line to Web Africa purely because despite WA not being the cheapest they've never given me a day's grief in all these years?
