MWEB continues to disappoint on 'unique' issues

marine1 said:
HTTP is most definitely being shaped, getting 200k/sec on a 4mb line that is getting 3.4mb on Speedtest
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Agreed. I am getting about 170-180kb/sec about 80% of the time on HTTP. At other times it is less, and occasionally it is more, but for the last 2 weeks I havn't gotten more than 215kb/sec.....and that is during times of the evening/early morning when shaping is supposed to be relaxed.

On speedtest I am also getting 3.4mbit, and I also have a sync of 4mbit.

So it appears that there are a number of people who are getting full line speed, but have a maximum speed set on that line for 99% of internet traffic.
 
The answer my friend is blowing in the wind - hehe. It is for this reason that I did not immediately jump on the uncapped bandwidth wagon, I just am hoping Neotel is going to deliver on their promises and not be so unshapedly shaped like MWEB...
 
PsyLenT said:
After a long battle to get my ADSL line that inexplicably went to MWEB and got dropped to 384k, BACK to a 4mbps, I am yet again sitting in the dark with MWEB and bad excuses with zero service coming my way.

My line is now back at 4mbps, it is listed on their website as being all-inclusive, I am not certain at what cost, but my username with MWEB is limited to a speed of 384k, despite my physical line being 4mbps.

When I opened the account with MWEB I requested full speed uncapped, the account was later dropped to a 384k one due to the problems getting my physical line speed back to 4mbit (because at the time of getting an MWEB account I was not aware that my line had become ownership of MWEB nor that the actual line speed was dropped).

I phoned them yesterday to please update my username to be at full speed, and they told me they cannot do so, they have to send me forms and I have to fill them in and sign and send back with proof and then again wait up to 10 working days if not longer for full speed.

My actual line is 4mbit. How can it take MWEB 2 weeks or more to make my login details utilise my line speed??? Especially since I signed up to be an MWEB customer via that phone and was given a username and password for fullspeed on the spot? No waiting?

They were kind enough to credit my account for inconvenience caused, but it feels like my battles with MWEB are becoming never ending. This should be something instant and simple, but yet again I'm given the short end of a stick and impossibly slow internet. Rudi has requested my details on facebook (yet again - he does not seem to remember my unique situation from before - rather sad) but how long will this take to get sorted?

Am I unreasonable if I say I want to be paid more attention and be looked after better? Is it wrong of me to feel at this stage that MWEB has grossly abused my status as a customer and to seriously consider moving my line to Web Africa purely because despite WA not being the cheapest they've never given me a day's grief in all these years?
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Hi PsyLent

I would like to apologize for the inconvenience.
Please PM me your details and I will arrange for you to be contacted.


Regards
MWEB Operations
 
I've never had a single problem with Mweb (My account has been open with them since 1999,and still have every single invoice recorded online to prove it), yes I may have switched ISP and line to Cybersmart and still have my line with Cybersmart (Waiting for it to be transferred to Mweb) but I am still a loyal customer and I find it strange that all these odd occurrences actually occur.
 
SabreWolfy said:
Rubbish. On two occasions I've had reason to PM the MWeb rep/s here, and on both occasions the problem/issue was resolved. Stop trolling.
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...so you have had a good experience - therefore the reverse cannot be true? Surely I am allowed, as you to inform of my experience without being insulted?
 
who.is.michael said:
...so you have had a good experience - therefore the reverse cannot be true? Surely I am allowed, as you to inform of my experience without being insulted?
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That's not what you did, you gave your experience more as fact than as your single opinion. I happen to also have had good service from MWeb, but I'm sure people have bad experiences too. Overall they seem better equipped to deal with issues than many other ISP's, probably just due to their size and profits.
 
who.is.michael said:
...so you have had a good experience - therefore the reverse cannot be true? Surely I am allowed, as you to inform of my experience without being insulted?
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Hehehehe just interesting how you seem to have this personal vendetta against mweb
Seems just about every post on this forum you are going on about how bad their service is and how unhappy everyone will be to go to them.

Rather make one post which states exactly what bad experience you had and leave it there
It’s starting to look like one of the guys who works for mweb slept with your GF or something and you want to get him back :p
 
It help to moan, sometimes. My speedissues had been fixed. From around 10kbps back to normal, 420kbps. If I did not complain, it might still have been only 10kbps. Thx, MWEB, for fixing my problem.
 
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