MWEB Gaming Feedback

[Isengard]

Guild Wars ping is pathetic.


Tracing route to 206-127-146-62.plaync.com [206.127.146.62]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.5.10
2 33 ms 35 ms 31 ms 41-132-40-1.dsl.mweb.co.za [41.132.40.1]
3 32 ms 29 ms 28 ms 196-28-178-178.adsl.mweb.co.za [196.28.178.178]

4 76 ms 91 ms 72 ms 196.22.169.49
5 100 ms 100 ms 94 ms 196.22.169.61
6 104 ms 91 ms 103 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.16
9.225]
7 85 ms 67 ms 70 ms tengig-0-2-0-0.mid-1.mweb.co.za [196.22.169.219]

8 355 ms 360 ms 347 ms PO9-0.lon-001-access-1.interoute.net [89.202.130
.181]
9 275 ms 276 ms 337 ms xe-1-3-0-0.lon-001-score-1-re0.interoute.net [84
.233.218.178]
10 278 ms 276 ms 282 ms 195.66.226.167
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

[Sillicur]

This is mine from yesterday at 11:30 pm for wow. MS was again 5k+


Tracing route to eu.battle.net [80.239.186.40]
over a maximum of 30 hops:

1 34 ms 26 ms 26 ms 41-132-68-1.dsl.mweb.co.za [41.132.68.1]
2 58 ms 60 ms 58 ms tengig-0-0-0-107.vic-ipc-1.mweb.co.za [196.22.16
9.158]
3 60 ms 59 ms 59 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
4 84 ms 94 ms 94 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
5 65 ms 63 ms 65 ms tengig-0-2-0-0.mid-1.mweb.co.za [196.22.169.219]
6 280 ms 281 ms 284 ms 196.22.175.222
7 284 ms 281 ms 282 ms 149.6.98.17
8 295 ms 294 ms 295 ms te7-2.ccr01.lon01.atlas.cogentco.com [154.54.36.165]
9 298 ms * 293 ms te1-2.mpd01.lon01.atlas.cogentco.com [130.117.3.225]
10 280 ms 282 ms 280 ms ldn-b4-link.telia.net [213.248.70.237]
11 292 ms 293 ms 294 ms ldn-bb1-link.telia.net [80.91.249.77]
12 302 ms 287 ms 286 ms prs-bb2-link.telia.net [80.91.247.240]
13 288 ms 288 ms 288 ms prs-b7-link.telia.net [80.91.245.33]
14 289 ms 287 ms 287 ms prs-sdix-i1-link.telia.net [80.91.247.149]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 80-239-170-114.customer.teliacarrier.com [80.239.170.114] reports: Destina
tion net unreachable.

 

[Will@MWEB]

Guild Wars ping is pathetic.

Isengard you're going to have to help me out here. the pings in the trace are exactly what you should expect from a European connection. What happens when you play the game? Are the problems constant, or intermittent and if so at what times of the day?

 

[semaphore]

Isengard you're going to have to help me out here. the pings in the trace are exactly what you should expect from a European connection. What happens when you play the game? Are the problems constant, or intermittent and if so at what times of the day?

Maybe you should look at the 2nd hop instead, 35ms. So his exchange seems pretty busy.

 

[Isengard]

Isengard you're going to have to help me out here. the pings in the trace are exactly what you should expect from a European connection. What happens when you play the game? Are the problems constant, or intermittent and if so at what times of the day?

Well its intermittent. It spikes badly from 350ms to 17000ms and this is from 6pm to around 9pm and leaves the game completely unplayable. If I switch to our backup Web Africa account then all is normal again and I then get a constant ping of 300ms or lower.

 

[Will@MWEB]

I'm scratching my head on that one and it's a similar experience to what Sillicur is reporting in WoW please PM me your account details and I'll enable monitoring for you and then I would suggest that you keep track of when you play over the weekend so I can examine the traffic. I'm afraid it won't be sooner as I'm out of the office for parts of the rest of this week.

 

[Forsaken]

Tracing route to eu.logon.worldofwarcraft.com [80.239.180.110]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  10.0.0.2 
  2     *        *        *     Request timed out.
  3    10 ms    10 ms     9 ms  196-28-178-190.adsl.mweb.co.za [196.28.178.190] 
  4    34 ms    34 ms    33 ms  196.22.169.49 
  5    33 ms    50 ms    33 ms  196.22.169.61 
  6    38 ms    43 ms    43 ms  tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225] 
  7    41 ms    88 ms    68 ms  tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211] 
  8   256 ms   255 ms   255 ms  196.22.175.222 
  9   257 ms   347 ms   261 ms  149.6.98.5 
 10   258 ms   259 ms   262 ms  te7-2.ccr01.lon01.atlas.cogentco.com [154.54.36.165] 
 11   256 ms   256 ms   256 ms  te2-2.mpd01.lon01.atlas.cogentco.com [130.117.1.74] 
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

ping in dalaran 800+ in ICC it spikes to a few thousand then DC

 

[Blackhand]

If your still struggling to play WoW, look up Battleping. Keep reporting your Mweb gaming related problems here so hopefully Will can get it sorted out, but using Battleping bypasses all WoW related shaping and should solve your problems. I've been using it the past few weeks with excellent results (as long as there isn't a bigger problem like a busted undersea cable), 250ms-300ms EU realms stable.

 

[Forsaken]

@Blackhand - Thanks mate, will look into it. Used to use gamemax until that stopped lets just say "working optimally"... lol. And lowerping for a while as well

@Will@MWEB - After the resync to 4MB from telkom I've been getting 10:00 - 11:59 135KB/s down on my WoW update. The Blizzard update servers use the same ports (for the most part. think its 6881-6999 and 1120 that they dont share with the wow servers.) Are these speeds what I can expect from the mweb connection during the day (uhm i know that sounds like im being a c0k, but I'm not. lol). I know you said the WoW ports were unshaped. Are they Unshaped throughout the day? I'm just a bit paranoid that this DL won't finish before raid tonight ^^ I'm sure many a WoW player will know what I'm feeling. rofl. Thanks for the feedback so far Will, much appreciated .

What Telkom doesn't understand is that most of the people get that problems do occur, but don't keep the public in the dark about it. Tell us what's going on. Seacom are good at this. Oh sorry cable break there and there. This is our ETA on repairs. And then update as they go along. "bad weather delaying our efforts to repair line. blah blah blah." thumbs up for that!!! bad Telkom! very bad!

peace

 

[Will@MWEB]

@Blackhand - Thanks mate, will look into it. Used to use gamemax until that stopped lets just say "working optimally"... lol. And lowerping for a while as well

@Will@MWEB - After the resync to 4MB from telkom I've been getting 10:00 - 11:59 135KB/s down on my WoW update. The Blizzard update servers use the same ports (for the most part. think its 6881-6999 and 1120 that they dont share with the wow servers.) Are these speeds what I can expect from the mweb connection during the day (uhm i know that sounds like im being a c0k, but I'm not. lol). I know you said the WoW ports were unshaped. Are they Unshaped throughout the day? I'm just a bit paranoid that this DL won't finish before raid tonight ^^ I'm sure many a WoW player will know what I'm feeling. rofl. Thanks for the feedback so far Will, much appreciated .

What Telkom doesn't understand is that most of the people get that problems do occur, but don't keep the public in the dark about it. Tell us what's going on. Seacom are good at this. Oh sorry cable break there and there. This is our ETA on repairs. And then update as they go along. "bad weather delaying our efforts to repair line. blah blah blah." thumbs up for that!!! bad Telkom! very bad!

peace

Hi Forsaken and other MMOers

I've just come back from a detailed flyover of the current state of the network and everything looks very good from our side. All of the links are humming along comfortably and they really are in the final stages of tweaks and minor performance tuning, which as I've said is really leaving me puzzled about the in-game experience you guys are having right now. I do have a WoW player in one of my teams though who is reporting a similar experience so I will be running some tests with him tonight to see if we can isolate a possible cause for this.

Prior to the upgrade my understanding was that the EU based WoW players were 'relatively' happy and as I've confirmed today we have not adjusted any traffic priorities - it's just the amount of bandwidth available in the various pools that has been increased. I will do my best to try and get to the bottom of this though - please bear with me.

In terms of the patch delivery itself the understanding I got from him is that it has both an http and an actual P2P component to the update that runs. This could very well be problematic as if it's using standard P2P signatures it might not be possible to separate this from normal P2P and reduce the shaping on it. He did tell me that he was seeing speeds of up to 40K on 384k line so perhaps this is not too much of a problem?

 

[knobshine]

@Will@MWEB - After the resync to 4MB from telkom I've been getting 10:00 - 11:59 135KB/s down on my WoW update. The Blizzard update servers use the same ports (for the most part. think its 6881-6999 and 1120 that they dont share with the wow servers.) Are these speeds what I can expect from the mweb connection during the day (uhm i know that sounds like im being a c0k, but I'm not. lol). I know you said the WoW ports were unshaped. Are they Unshaped throughout the day? I'm just a bit paranoid that this DL won't finish before raid tonight ^^ I'm sure many a WoW player will know what I'm feeling. rofl. Thanks for the feedback so far Will, much appreciated

Don't know if you've already done it or if it's still an option but when I used to play WoW there was an option in the updater to turn off P2P and force http downloading. It made a huge difference in speed when I did that.

 

[Osiris85]

Hi Forsaken and other MMOers

I've just come back from a detailed flyover of the current state of the network and everything looks very good from our side. All of the links are humming along comfortably and they really are in the final stages of tweaks and minor performance tuning, which as I've said is really leaving me puzzled about the in-game experience you guys are having right now. I do have a WoW player in one of my teams though who is reporting a similar experience so I will be running some tests with him tonight to see if we can isolate a possible cause for this.

Prior to the upgrade my understanding was that the EU based WoW players were 'relatively' happy and as I've confirmed today we have not adjusted any traffic priorities - it's just the amount of bandwidth available in the various pools that has been increased. I will do my best to try and get to the bottom of this though - please bear with me.

In terms of the patch delivery itself the understanding I got from him is that it has both an http and an actual P2P component to the update that runs. This could very well be problematic as if it's using standard P2P signatures it might not be possible to separate this from normal P2P and reduce the shaping on it. He did tell me that he was seeing speeds of up to 40K on 384k line so perhaps this is not too much of a problem?

Thanks for the feedback Will.

The problem I am currently having is that I've been downloading the update since yesterday afternoon, on a 4Mbps line........it is now 15h33 and its only 57% complete.

I havent seen any speed higher than 60Kpbs. Even the HTTP Direct download is dog slow.

Please look into this as I get a chill when it says " About 43 hours remaining"


Here is a tracert.


Tracing route to eu.logon.worldofwarcraft.com [195.12.234.62]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms xxx.xxx.x.xxx
2 6 ms 5 ms 5 ms xx-xxx-xx-x.dsl.mweb.co.za [xx.xxx.xx.x]
3 16 ms 6 ms 6 ms 196-28-178-166.adsl.mweb.co.za [196.28.178.166]

4 92 ms 96 ms 94 ms 196.22.169.45
5 31 ms 85 ms 37 ms 196.22.169.61
6 73 ms 73 ms 103 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.1
9.225]
7 54 ms 54 ms 51 ms tengig-0-2-0-0.mid-1.mweb.co.za [196.22.169.219

8 325 ms 322 ms 319 ms 196.22.175.214
9 319 ms 312 ms 290 ms 149.6.98.5
10 279 ms 279 ms * te7-2.ccr01.lon01.atlas.cogentco.com [154.54.36
165]
11 * 253 ms 253 ms te2-2.mpd01.lon01.atlas.cogentco.com [130.117.1
74]
12 * 279 ms 283 ms ldn-b4-link.telia.net [213.248.70.237]
13 264 ms 252 ms 272 ms ldn-bb1-link.telia.net [80.91.249.77]
14 281 ms 260 ms 262 ms prs-bb2-link.telia.net [80.91.247.240]
15 262 ms 263 ms 262 ms prs-b4-link.telia.net [80.91.251.114]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

[Sillicur]

It started up again just now. 6Pm and it started lagging like crazy. Using wtfast tunneling service + mweb uncapped 384.

2900ms in game atm.

Here is my tracert. It was fine when i logged on today at 12 till now.

Tracing route to eu.battle.net [80.239.186.40]
over a maximum of 30 hops:

1 75 ms 75 ms 75 ms 41-132-68-1.dsl.mweb.co.za [41.132.68.1]
2 79 ms 83 ms 92 ms tengig-0-0-0-107.vic-ipc-1.mweb.co.za [196.22.16
9.158]
3 109 ms 109 ms 89 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
4 83 ms 87 ms 86 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.16
9.225]
5 110 ms 103 ms 83 ms tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]

6 331 ms 320 ms 332 ms 196.22.175.222
7 304 ms 332 ms 318 ms 149.6.98.17
8 512 ms 301 ms 321 ms te7-2.ccr01.lon01.atlas.cogentco.com [154.54.36.
165]
9 280 ms 281 ms * te1-2.mpd01.lon01.atlas.cogentco.com [130.117.3.
225]
10 384 ms 296 ms 294 ms ldn-b4-link.telia.net [213.248.70.237]
11 322 ms 301 ms 319 ms ldn-bb2-link.telia.net [80.91.251.14]
12 288 ms 287 ms 300 ms prs-bb2-link.telia.net [80.91.247.240]
13 312 ms 326 ms 358 ms prs-b7-link.telia.net [80.91.245.33]
14 320 ms 291 ms 295 ms prs-sdix-i1-link.telia.net [80.91.248.113]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * 80-239-170-114.customer.teliacarrier.com [80.239.170.114]
reports: Destination net unreachable.

Trace complete.

Btw, is the timeouts normal?

 

[Sash]

Whats the deal here:

I was trying to download the latest WOW patch with my mweb account earlier with p2p enabled it was horrible and http download nothing flows through. Switch to a SAIX account and everything is amazing download speeds.

Are mweb accounts not gaming friendly? Are they only for hardcore torrent and news ppl.

I also asked mweb about lotro another game I play as apparently they were looking into this as a performance issue - but no answer.

Seriously - genuine customer, genuine gamer, genuine terrible MWEB.

 

[Osiris85]

Whats the deal here:

I was trying to download the latest WOW patch with my mweb account earlier with p2p enabled it was horrible and http download nothing flows through. Switch to a SAIX account and everything is amazing download speeds.

Are mweb accounts not gaming friendly? Are they only for hardcore torrent and news ppl.

I also asked mweb about lotro another game I play as apparently they were looking into this as a performance issue - but no answer.

Seriously - genuine customer, genuine gamer, genuine terrible MWEB.

Im also having the same problem, how do you switch to the SAIX account?

 

[Zappers]

WoW Latency sky high

Since Tuesday my latency on wow has gone up to 8000ms +. When I log onto telkom account it works like a bom with a 280 - 290 ms latency but soon as I switch to Mweb it goes up to 8000ms and more... please sort out!

 

[eafreak]

Trying to play League of legends... not that I fully understand the tracing stuff

Some nights I play fine, other nights its just impossble


Tracing route to 8.27.8.126 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.7.1
2 87 ms 25 ms 26 ms 41-132-66-1.dsl.mweb.co.za [41.132.66.1]
3 31 ms 29 ms 26 ms 196-28-178-190.adsl.mweb.co.za [196.28.178.190]

4 124 ms 99 ms 55 ms 196.22.169.45
5 457 ms 51 ms 54 ms 196.22.169.61
6 718 ms 242 ms 67 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.16
9.225]
7 415 ms 93 ms 103 ms tengig-0-2-0-0.mid-1.mweb.co.za [196.22.169.219]

8 421 ms 283 ms 1159 ms PO9-0.lon-001-access-1.interoute.net [89.202.130
.181]
9 310 ms 1238 ms 300 ms xe-1-3-0-0.lon-001-score-1-re0.interoute.net [84
.233.218.178]
10 438 ms 317 ms 802 ms 212.113.16.109
11 287 ms 855 ms 343 ms ae-33-51.ebr1.London1.Level3.net [4.69.139.65]
12 385 ms 280 ms 1005 ms ae-3-3.ebr2.London2.Level3.net [4.69.141.190]
13 1115 ms 279 ms 1143 ms ae-2-52.edge4.London2.Level3.net [4.68.117.52]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * ^C
C:\Users\Eugene>tracert 66.151.54.140

Tracing route to 66.151.54.140 over a maximum of 30 hops

1 8 ms <1 ms <1 ms 192.168.7.1
2 24 ms 25 ms 27 ms 41-132-66-1.dsl.mweb.co.za [41.132.66.1]
3 31 ms 30 ms 28 ms 196-28-178-178.adsl.mweb.co.za [196.28.178.178]

4 108 ms 144 ms 148 ms 196.22.169.45
5 212 ms 214 ms 60 ms 196.22.169.61
6 113 ms 104 ms 97 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.16
9.225]
7 164 ms 67 ms 70 ms tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]

8 332 ms 278 ms 888 ms PO9-0.lon-001-access-1.interoute.net [89.202.130
.181]
9 288 ms 947 ms 310 ms xe-1-3-0-0.lon-001-score-1-re0.interoute.net [84
.233.218.178]
10 635 ms 285 ms 285 ms ae1-0.ams-koo-score-1-re0.interoute.net [84.233.
190.57]
11 680 ms 323 ms 1041 ms ae0-0.ams-koo-score-2-re0.interoute.net [84.233.
190.2]
12 315 ms 902 ms 294 ms 81.20.64.21
13 444 ms 288 ms 1084 ms ae-0.r23.amstnl02.nl.bb.gin.ntt.net [129.250.4.1
00]
14 376 ms 985 ms 382 ms as-1.r21.asbnva02.us.bb.gin.ntt.net [129.250.2.1
58]
15 718 ms 374 ms 1013 ms ae-0.r20.asbnva02.us.bb.gin.ntt.net [129.250.4.4
]
16 952 ms 1468 ms 1317 ms as-2.r21.lsanca03.us.bb.gin.ntt.net [129.250.5.2
4]
17 1030 ms 1408 ms 1415 ms po-2.r00.lsanca17.us.bb.gin.ntt.net [129.250.5.2
46]
18 1046 ms 1346 ms 1433 ms xe-1-3.r00.lsanca17.us.ce.gin.ntt.net [198.172.9
0.26]
19 974 ms 445 ms 975 ms border1.t2-1-bbnet1.lax007.pnap.net [216.52.255.
41]
20 1434 ms 1382 ms 1427 ms 66.151.54.140
21 * * * Request timed out.
22 * * * Request timed out.
23 ^C

 

[Sillicur]

Since Tuesday my latency on wow has gone up to 8000ms +. When I log onto telkom account it works like a bom with a 280 - 290 ms latency but soon as I switch to Mweb it goes up to 8000ms and more... please sort out!

Yeh zappers, i think allot of us are experiencing it, a friend of mine also has the same issue, but just doesnt have an account on these forums. My problem has persisted like this for a month now. Made an account and Willy is looking into it, hopefully our problem can get fixed !

Btw, i see that during the day (peak times) its fine, after 6pm till late at night (which should be offpeak and faster times) the ping shoots up like that. Maybe that bit of info can help in some way.

 

[Gatecrasher]

Since Tuesday my latency on wow has gone up to 8000ms +. When I log onto telkom account it works like a bom with a 280 - 290 ms latency but soon as I switch to Mweb it goes up to 8000ms and more... please sort out!

I have two WOW players on my network who are reporting the same problem since Tuesday. If I switch to my WebAfrica back-up account, in game latency is 270-500 ms. On MWeb it is 6000ms-11000ms, and unplayable. Yet everything else on MWeb is performing well.

 

[Will@MWEB]

Is anyone currently experiencing this very high latency in MMO's in the North? I get the impression most of you are in the Cape?