MWEB Gaming Feedback

Osiris85 said:
Been a week now, WoW latency is so bad I cant even get past the login screen without being kicked.

The split second I got in, my latency was about 20000ms and I got kicked.


My torrents are blistering by at 60Kbps and my HTTP downloads at 20Kbps.


This isnt funny anymore
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I got the exact same problem, and yes my downloads are stopped when i play games.
 
I haven't had any feedback from anyone other than WoW players on the most recent change, is there any improvement for Guildwars?
 
Lotro seemed fine last night ( US ) +-400 ms. WoW is still a major problem though.
 
Thanks LikeItIs

Can I get an idea of which WoW realms are most used here? We have something else we want to try, but we will test it on connections to specific Realms before we go with a full solution.

Edit: Also I still really need to see some hard examples of the WoW problems - screenshots of in-game latency meters vs cmd line trace to your realm would be ideal. So far I have only been provided with this by one customer.
 
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Unfortunately I'm at work, so can't provide much, but a little comparison.

I like in Brakpan, with a 2MB line running uncapped 384. I'm on the Daggerspine realm in EU, and I am usually (for the last few weeks) hovering around the 500ms mark when I'm by myself and 1k -1.2k in groups.

My guild mate lives in Randpark Ridge, has a 10MB line with 384uncapped, and he has 500ms on login, and within a few minutes, is sitting at 5k latency. I'll try get him to post some details on the forum, but he also has a WebAfrica account, with much the same results.

I'll do a trace route tonight, as we're planning on raiding tonight, and there will be 3 people using the line.
 
Will@MWEB said:
Can I get an idea of which WoW realms are most used here? We have something else we want to try, but we will test it on connections to specific Realms before we go with a full solution.
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Hi Will,

you'll probably find people are using different realms. But for what its worth, I'm currently playing on Draenor - EU (IP supplied in the Trace I send you last night)
 
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I play on Lightbringer - EU and the lag was terrible even before 6PM this time, huge lag spikes and even get DC and loads forever and once ingame 20k latency, so its not playable at all.
 
Will@MWEB said:
Can I get an idea of which WoW realms are most used here? We have something else we want to try, but we will test it on connections to specific Realms before we go with a full solution.

Edit: Also I still really need to see some hard examples of the WoW problems - screenshots of in-game latency meters vs cmd line trace to your realm would be ideal. So far I have only been provided with this by one customer.
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I am on Steamwheedle Cartel (EU). I took some screen shots last evening/night but I see now that I forgot to pop the latency meter :o, so I'll do so again today. As far as cmd line traces go I'm afraid that I'll have to google that, as my technical limitations are profound.

One point on the latency in WoW though: the meter may show 4000ms after 18:00 but this is not a consistent 4 second lag - the spikes go up to 40 seconds at times (and sometimes you DC at that point).
 
My players are also on Steamwheedle Cartel. I think they have given up trying to play the game, but I will get them to log in again tonight.

I don't know if this is related, but I run p2p apps from time to time and have noticed that download speeds are now better during business hours than at night. The opposite used to be the case. Not any more, it seems.
 
Are the people complaining about the latency not all from CPT? ;o
 
Twilights hammer EU here. There are ALLOT of South african only guilds on this server. Some big guilds, know about 200+ SA players on this realm, just need them to hop onto the forums and QQ a bit as well.
 
Ok Everyone

The process of elimination continues, thanks for your continuing patience.

Just had word from our Networks Team that they have done a fresh analysis of WoW signatures and picked up two additional ports that were not being classified correctly, these will be added with a change control tomorrow morning. If this doesn't work we have pulled together a list of the most popular realms and will use this for a further test to completely isolate WoW traffic from anything else and see if this has any effect.

Still hoping to see some feedback from a Guildwars player if there was any improvement for them last night?
 
Disclaimer - I am not on a MWEB service
To those of you complaining about high latency while torrents are running slow: stop your torrents completely, upload and download. Quite a few of the posts so far have had torrents running slow in the background while experiencing high latency. Due to the nature of torrents no matter how slow they are running they will induce lag. I realise this may or may not be the underlying cause, but at the very least its one more thing that can be ruled out.
 
Archer said:
Disclaimer - I am not on a MWEB service
To those of you complaining about high latency while torrents are running slow: stop your torrents completely, upload and download. Quite a few of the posts so far have had torrents running slow in the background while experiencing high latency. Due to the nature of torrents no matter how slow they are running they will induce lag. I realise this may or may not be the underlying cause, but at the very least its one more thing that can be ruled out.
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I never use torrents. Only use my connection for WoW, so this is not the reason for the lag and big spikes on my side.
 
Archer said:
Disclaimer - I am not on a MWEB service
To those of you complaining about high latency while torrents are running slow: stop your torrents completely, upload and download. Quite a few of the posts so far have had torrents running slow in the background while experiencing high latency. Due to the nature of torrents no matter how slow they are running they will induce lag. I realise this may or may not be the underlying cause, but at the very least its one more thing that can be ruled out.
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I have seen one post from ppl complaining about wow lag and having torrents downloading. Not quite a few. May or may not be the underlying cause, no, its DEFINITELY not the underlying cause AT ALL. Anyone who experiences lag and doesnt even think of closing their downloads = retard.

Lets sum up:

Its not a user error. (no one is stupid enough to not have closed downloads by now if they were running them in the first place)
Its not a blizzard issue (this started 2 weeks before the patch was even implemented.)
Its a MWEB issue regarding something that changes at exactly 6pm each night. (every night like clockwork, fine after 8am in the morning till right at 6pm) Aka it must be something that changes on the network.
Its a widespread issue affecting ALLOT of players on mweb and non on telkom or any other ISP for that matter.

Hope this clears it up for people.
 
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Will@MWEB said:
Ok Everyone

The process of elimination continues, thanks for your continuing patience.

Just had word from our Networks Team that they have done a fresh analysis of WoW signatures and picked up two additional ports that were not being classified correctly, these will be added with a change control tomorrow morning. If this doesn't work we have pulled together a list of the most popular realms and will use this for a further test to completely isolate WoW traffic from anything else and see if this has any effect.
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Thanks, Will. No change this evening - 18:00 and latency rocketed and lag spikes continue.
 
Latency was around 700ms then shot up to around 2000ms after 6pm. At least this is some improvement from earlier in the week. Game is still unplayable at these latency levels, though.
 
Archer said:
Disclaimer - I am not on a MWEB service
To those of you complaining about high latency while torrents are running slow: stop your torrents completely, upload and download. Quite a few of the posts so far have had torrents running slow in the background while experiencing high latency. Due to the nature of torrents no matter how slow they are running they will induce lag. I realise this may or may not be the underlying cause, but at the very least its one more thing that can be ruled out.
Click to expand...

Makes absolutely no difference whether downloads are running or not. Have tested it and it makes no impact at all. And even if this was a factor, why would it only become a factor after the Blizzard patch?
 
Was just DC'd so I reset my router and the latency plummetted from 4.5k ms to a very normal 600ms. Not sure what happened there, but very glad with the result.

Edit: 30 minutes later and latency still very good. :)
 
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