MWEB Gaming Feedback

The last few days have been very cool latency-wise (well below 600ms). This evening as I opened WoW it downloaded a hot fix and all of a sudden my latency has gone back to old pattern of over 1000ms and BIG latency spikes. :mad: Going to try MTU changes now.
 
WGS2010 said:
The last few days have been very cool latency-wise (well below 600ms). This evening as I opened WoW it downloaded a hot fix and all of a sudden my latency has gone back to old pattern of over 1000ms and BIG latency spikes. :mad: Going to try MTU changes now.
Click to expand...

You haven't played WoW in a while if you're only applying the hot fix now...
 
AcidRaZor said:
You haven't played WoW in a while if you're only applying the hot fix now...
Click to expand...

Nope - been playing daily, even in the face of terrible latency last week. I'm just assuming it was a hot fix, as there was an update that happened, not sure what it was though.
 
Will@MWEB said:
Sillicur please test tonight for me without your tunneling service and any mtu change applied.
Click to expand...

Changed the MTU to 960 again, this time using the CMD commands instead of the program. I changed both my mweb connection and my LAN connection to 960 (dont know if i should, if someone could please lemme know)
In wow its decent now, 450ish ms. This isnt really good with a tunneling service. Used to get 290, but at least its playable.

One question i really wanna get an answer too is, what will the MTU settings effect? Will it like effect my downloading or lets say i play black ops, will i have to change it back? Afraid this might screw up everything else.
A thing i can see now is, when i scan the AH, the ping shoots up and the ping to jolt.co.uk in the cmd which im running in the background also gets spikes to 750 -900 after the change. When i close the AH its fine again, so thats really no problem.

PS: The programs didnt work, i had to change the MTU manually. (Please lemme know if i should just change the LAN one or the LAN and the Mweb connection one, i changed both but im afraid it might have another effect on my general internet experience)

Will post again when i have checked other games etc.
 
Sillicur said:
Changed the MTU to 960 again, this time using the CMD commands instead of the program. I changed both my mweb connection and my LAN connection to 960 (dont know if i should, if someone could please lemme know)
In wow its decent now, 450ish ms. This isnt really good with a tunneling service. Used to get 290, but at least its playable.

One question i really wanna get an answer too is, what will the MTU settings effect? Will it like effect my downloading or lets say i play black ops, will i have to change it back? Afraid this might screw up everything else.
A thing i can see now is, when i scan the AH, the ping shoots up and the ping to jolt.co.uk in the cmd which im running in the background also gets spikes to 750 -900 after the change. When i close the AH its fine again, so thats really no problem.

PS: The programs didnt work, i had to change the MTU manually. (Please lemme know if i should just change the LAN one or the LAN and the Mweb connection one, i changed both but im afraid it might have another effect on my general internet experience)

Will post again when i have checked other games etc.
Click to expand...

I would suggest only changing it on one connection - if you use a PPPOE connection from the PC it should work to change it there, otherwise on your lan connection if you connect with a router. However I specifically need you to test for me tonight without any changes, I also need some feedback from Nmbr1Fan...

PS If the programs don't work you're doing it wrong :p

PPS 450 is a perfectly reasonable and playable number - I Bear Tanked Black Temple with 800+ - you youngsters are just spoilt :p
 
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Will, i tried it without any MTU changes (1500) at 6:40 with and without my tunneling service and it was horrible, 1600ms but spiking.
Ah i use PPPOE connection so i guess i can change back my lan. At least the downloading doesnt seem to be affected. Hope shooters arent either. (in 4th year exams so will probably only test shooters when black ops comes out)

Haha yeh Will, i solo interrupted ROS in BT on my rogue with glad gloves + deadly throw / kick on 800 ms back in the day too !~!!!
One gets used to a lovely green latency bar thou :) I have to say it feels more responsive than 450ms, feels like around 350.

So yeh, for me without any changes to MTU it was still bad tonight after 6 (6:40 to be exact)
 
This issue is now defying all logic and reason then, considering that you said that you had no problems on one of our old 1GB unshaped accounts and I put your uncapped account on an unshaped profile tonight.

Let's hear what Nmbr1Fan has to say as he is the other lucky winner of an unshaped profile tonight :)
 
Sillicur said:
Will, i tried it without any MTU changes (1500) at 6:40 with and without my tunneling service and it was horrible, 1600ms but spiking.
Ah i use PPPOE connection so i guess i can change back my lan. At least the downloading doesnt seem to be affected. Hope shooters arent either. (in 4th year exams so will probably only test shooters when black ops comes out)

Haha yeh Will, i solo interrupted ROS in BT on my rogue with glad gloves + deadly throw / kick on 800 ms back in the day too !~!!!
One gets used to a lovely green latency bar thou :) I have to say it feels more responsive than 450ms, feels like around 350.

So yeh, for me without any changes to MTU it was still bad tonight after 6 (6:40 to be exact)
Click to expand...

I am so glad I played a lock in those days (with those latencies as well...). Solo interrupt on ROS, good grief!

Logged in today, over 8kms in Stanglethorn Vale where I logged out last night, ported to Dalaran and got disconnected. Seems like the MTU fix just offered up a reprieve.

Switched over to AxxessLite account and logged in to the middle of Dalaran with 1600ms but ultra responsive casts.
 
Will, when exactly did u change it? Im going to give it a shot right now again, with a clean PC reboot and router reset to test it again.
 
This all looks very complicated changing MTU just to play WoW on an mweb account.

I just popped to the Engine garage and got a voucher and switch accounts for WoW and voila no latency issues.

It is blatantly obvious that MWEB dont have the technical aptitude at present to fix the WoW latency issue so I just use my mweb account for downloading and a proper ISP account for gaming.
 
Okay so update, i checked it again.

With MTU set at default (1500) without tunneling it was spiky with 1400-2400ms.
With MTU set at default (1500) with tunneling service (only after 6, before 6 its fine) it was spiky with 1000-1400ms.
With MTU set at (960) without tunneling service it was spiky with 2k+ ms
With MTU set at (960) with tunneling service it was 320ms now.

@Sash, some of us cant afford a few vouchers per month to play :( Wow + raiding and voice chat takes about 200-300mb per raid !
 
these last 2 days my latency has ranged between 380 and 580. alot better than 1000 to 3000 i used to get. playing on "laughing skull". so some of the changes that you guys have made. has made my latency alot better.
 
Busy Testing, So far 1.4k ms. Feels like I have only slightly been unshaped or given a tiny amount more bandwidth. Then again, it could also just be a "phase" that comes and goes like it did before. (Made my MTU, back to normal.)

Tested my Saix account, had 294ms (With MTU on and other tweaks.) Runs like lightning in a tube.

Short story short I can't say if I'm unshaped or not. I could dungeon okish but I got bad and good times before, no dc so far, playable.

Still not the 300ms I got on Mweb before, should I really be unshaped then there is some thing else wrong. I'll give you a whisper just to confirm my acc details mate.
 
Will, it has to be an issue with the shapers, I have been following this out of intrest and it seems that by setting priorities of all to the same level, they are still affected by the shaper?

Shouldn't really be happening though, which is why you are saying it defys all logic and reason.
So the unshaped accounts are still experiencing some form of shaping somehow, that is a worrying issue I would think!

The 1GB capped account I am assuming though runs off the same network no? So what is different that those unshaped settings work, yet the uncapped account's do?
Tell the network guys to have fun, I wouldn't want to be them, if it is anything like searching for a bug in code, well I feel their pain.
 
Will@MWEB said:
I would suggest only changing it on one connection - if you use a PPPOE connection from the PC it should work to change it there, otherwise on your lan connection if you connect with a router. However I specifically need you to test for me tonight without any changes, I also need some feedback from Nmbr1Fan...

PS If the programs don't work you're doing it wrong :p

PPS 450 is a perfectly reasonable and playable number - I Bear Tanked Black Temple with 800+ - you youngsters are just spoilt :p
Click to expand...

450 is NOT reasonable. Tanking and DPSing is a totally different ball game, latency DOES result in a higher or lower dps output, threat generation however does not need the lowest latency possible. And considering he is using a tunnel service, that basically means that without the service direct with mweb his latency will be around 900/1200ms. You can try to sugar coat it every way you want.

Furthermore, its 2010 we should not be running dialup.
 
Seeing these WoW issues I just had to register.

For the most part I get 260ms through my tunneling service and 300-400ms without it. Lately, however, my latency has been shooting up well beyond 10k for no apparent reason. This often happens right after entering a random heroic, and disconnects me.

It's been quite frustrating.

I use a 4mbit uncapped Mweb connection. I'm quite sure it's an Mweb problem since it didn't occur on my Imaginet emergency account, though that runs through a different network I believe.

Other peole on my line are downloading from the Mweb news server(at a fraction of max speed), it's never been a problem before, but I thought it's worth mentioning.
 
There is one thing that I don't understand Mweb: You are saying that Blizzard changed the way that WoW packets "look" and therefore we are getting latency? (Not 100% sure if I read that correctly in this thread so correct me if I am wrong). Now the temporary solution that you gave us involves us changing our MTU (Maximum Transmission Unit) to something lower and we should not be getting high latency anymore. So in fact we are only changing the data packet size and then all seems well. We are not changing how the packet "looks". Why does this solution work? From what I understood in this thread previously is that the way the packet looks is causing trouble with your shaping equipment and that is why we are getting lag.

Also, have Mweb gotten a hold of Blizzard? Maybe they have had dealings with a ISP that had this fault and know how to fix it.

Lastly, a Latency of 300 - 400 should be the normal latency that we get when playing WoW, because it takes 290ms for a packet of data to reach the edge of Blizzard's network. Any latency you get above that is the ISP's fault. It could be due to bad routing policies, shaping setup incorrectly or even a overloaded or faulty router, but it is something that the ISP should look at.

I mean look at the traceroute below. You can see that everything is fine up until hop 8. Response time jumps from 50ms to 280ms. I assume hop 8 is in South Africa, so 280ms is a bit too high I think. Secondly I play on Aggramar EU, so my server sits in Paris. Look at hop 9. If you do a Geo IP lookup of hop 9 you see that it is in USA. Is this the best route there is for traffic to Paris? Or should I ask, the fastest?


1 2 ms 1 ms 1 ms 10.0.0.2
2 21 ms 22 ms 22 ms 41-132-40-1.dsl.mweb.co.za [41.132.40.1]
3 23 ms 26 ms 25 ms 196-28-178-190.adsl.mweb.co.za [196.28.178.190]
4 47 ms 49 ms 49 ms gig-0-0-2-vic-hscore-3.mweb.co.za [196.22.169.49]
5 49 ms 59 ms 48 ms 196.22.169.61
6 50 ms 50 ms 49 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
7 52 ms 50 ms 49 ms tengig-0-2-0-0.mid-1.mweb.co.za [196.22.169.219]
8 288 ms 287 ms 288 ms 196.22.175.222
9 384 ms 438 ms 409 ms 149.6.98.5
10 549 ms 718 ms 386 ms te7-2.ccr01.lon01.atlas.cogentco.com [154.54.36.165]
11 268 ms 272 ms 269 ms te2-2.mpd01.lon01.atlas.cogentco.com [130.117.1.74]
12 285 ms 288 ms 287 ms ldn-b4-link.telia.net [213.248.70.237]
13 287 ms 288 ms 341 ms ldn-bb1-link.telia.net [80.91.249.131]
14 296 ms 293 ms 295 ms prs-bb1-link.telia.net [80.91.247.254]
15 280 ms 277 ms 291 ms prs-b4-link.telia.net [80.91.251.45]

Hopefully someone who is a bit more technically inclined than me can give me some straight answers :D Oh, and after the MTU fix my latency is between 500 and 700 (depends on what im doing in WoW)

One more thing, a tunneling service could get your WoW account suspended, seeing as it goes against Blizzards terms of service. That is why I dont use one and never will, so dont even think about recommending it to me... :D
 
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Beanbag said:
There is one thing that I don't understand Mweb: You are saying that Blizzard changed the way that WoW packets "look" and therefore we are getting latency? (Not 100% sure if I read that correctly in this thread so correct me if I am wrong). Now the temporary solution that you gave us involves us changing our MTU (Maximum Transmission Unit) to something lower and we should not be getting high latency anymore. So in fact we are only changing the data packet size and then all seems well. We are not changing how the packet "looks". Why does this solution work? From what I understood in this thread previously is that the way the packet looks is causing trouble with your shaping equipment and that is why we are getting lag.

Also, have Mweb gotten a hold of Blizzard? Maybe they have had dealings with a ISP that had this fault and know how to fix it.

Lastly, a Latency of 300 - 400 should be the normal latency that we get when playing WoW, because it takes 290ms for a packet of data to reach the edge of Blizzard's network. Any latency you get above that is the ISP's fault. It could be due to bad routing policies, shaping setup incorrectly or even a overloaded or faulty router, but it is something that the ISP should look at.

I mean look at the traceroute below. You can see that everything is fine up until hop 8. Response time jumps from 50ms to 280ms. I assume hop 8 is in South Africa, so 280ms is a bit too high I think. Secondly I play on Aggramar EU, so my server sits in Paris. Look at hop 9. If you do a Geo IP lookup of hop 9 you see that it is in USA. Is this the best route there is for traffic to Paris? Or should I ask, the fastest?


1 2 ms 1 ms 1 ms 10.0.0.2
2 21 ms 22 ms 22 ms 41-132-40-1.dsl.mweb.co.za [41.132.40.1]
3 23 ms 26 ms 25 ms 196-28-178-190.adsl.mweb.co.za [196.28.178.190]
4 47 ms 49 ms 49 ms gig-0-0-2-vic-hscore-3.mweb.co.za [196.22.169.49]
5 49 ms 59 ms 48 ms 196.22.169.61
6 50 ms 50 ms 49 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
7 52 ms 50 ms 49 ms tengig-0-2-0-0.mid-1.mweb.co.za [196.22.169.219]
8 288 ms 287 ms 288 ms 196.22.175.222
9 384 ms 438 ms 409 ms 149.6.98.5
10 549 ms 718 ms 386 ms te7-2.ccr01.lon01.atlas.cogentco.com [154.54.36.165]
11 268 ms 272 ms 269 ms te2-2.mpd01.lon01.atlas.cogentco.com [130.117.1.74]
12 285 ms 288 ms 287 ms ldn-b4-link.telia.net [213.248.70.237]
13 287 ms 288 ms 341 ms ldn-bb1-link.telia.net [80.91.249.131]
14 296 ms 293 ms 295 ms prs-bb1-link.telia.net [80.91.247.254]
15 280 ms 277 ms 291 ms prs-b4-link.telia.net [80.91.251.45]

Hopefully someone who is a bit more technically inclined than me can give me some straight answers :D Oh, and after the MTU fix my latency is between 500 and 700 (depends on what im doing in WoW)

One more thing, a tunneling service could get your WoW account suspended, seeing as it goes against Blizzards terms of service. That is why I dont use one and never will, so dont even think about recommending it to me... :D
Click to expand...

Tunneling service is NOT against blizzards TOS, misinformation much?

Blue post - >

Nevalistis said:
I don't think your friend was banned, Release - he likely received a message similar to 'This account has been locked for suspicious activities.'

He should check his registered e-mail address for more information regarding this lock on his account. As others have mentioned, the use of most proxies or tunneling services are not strictly prohibited, but they are not supported either. As a result, situations like this can arise if we see suspicious activity on an account.
Click to expand...

http://wow-blue.com/customer-service-forum/t26850249844-blizzards-stance-on-ssh-tunneling.html

and another

http://forums.worldofwarcraft.com/thread.html?sid=1&topicId=26435195532&postId=264327871424#0
 
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Not actually the reply I was looking for.... :D

No, not misinformed. Read the EULA the other day and came across this:

http://www.wow-europe.com/en/legal/eula.html


___________

Under 5.B (iii)

B. You agree that you shall not, under any circumstances,

(iii) host, provide or develop matchmaking services for the Game or intercept, emulate or redirect the communication protocols used by Blizzard in any way, including, without limitation, through protocol emulation, tunneling, packet sniffing, modifying or adding components to the Game, use of a utility program or any other techniques now known or hereafter developed, for any purpose, including, but not limited to, unauthorized network play over the Internet, network play utilizing commercial or non-commercial gaming networks or as part of content aggregation networks; o
_______


Now I know that Blizzard wont ban you if you use it, its just that their EULA doesnt seem to approve.


Oh well, since when do people actually obey a EULA anyways?
 
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