MWEB Gaming Feedback

OK... its not 100% yet....

Will why when My wife and I play at the same time do we get the constant "Connection Interruption" A 4mb line is more than enough to support 3 or 4 players ???
 
Will@MWEB said:
This just in on the Black Ops issue:

We have made further changes to the network prioritization specifically for jhb customers.

We are confident that these changes will address the connectivity issues for black ops players to the master servers list for server browsing and stats updates.
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Hey will

thanks for the update on cod and the issues.

do you have any info for me on section 8 and the problems a have had with the gameserver.com guys having issues? have you made any such optimizations for this game?

thanks
 
MWEB working better for gaming tonight, sitting at 400ms in Atramedes HM 25 man and going strong.

Moar like this pls!
 
You guys need to pull your finger out. A few months ago it took Ralph, Allison and that hopeless lot 3 months to even get a tech to look at my line, and now its not even capable of holding a stable wow connection. Not cool, so you should probably make a plan to give your subscribers what they pay for, before many of us Consumer Protection Act the hell out of Mweb for failing to produce what ISP's a fraction of the size are able to.
 
All the CPA will allow you to do is cancel your contract. I am month to month so cancelling to me is a faxed letter.
Be that as it may. I have been studying the problem. Yes I was bored last night and having two connections made it very easy to test a theory. The simple fact is Mweb is dropping way too many packets to the Manchester connection than is normal. I would do a London test but that fails. The same problem exists between Maputo and SA. This leads me to think that there is a major problem in line quailty somewhere along Mwebs own network or at the Johannesburg IPC node.
I could play RoF last night which was a major improvement but the Jitter on connections was way to high to maintain a steady connection and I was randomnly dropped.
On my second connection using a different ISP the problems were gone. No jitter, no packet loss and a steady connection.
Now as mweb is so fixated with their whole peering system that maybe they are unwilling to admit the problem may be a lot closer to home than they care to admit.
 
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Will, any progress on Age of Conan with the info I sent you? I really would like to relieve some stress this weekend and play the game normally without problems.
 
Hey Will,

I would really appreciate if you can tell me if Section 8 Prejudice is optimized to work with mweb. :)

The guys at gameservers.com are having major problems getting the server stuff loaded on the servers you guys are hosting for them. They say that they are getting timeouts and heavy corruption and they have done no less than 6 attempts to get it installed. Are you able to investigate this for me by any chance.. I would really like to get my server up properly so peeps can play this game. On one occasion they had it up and working but it died shortly after for some reason and they had to try again.

Any info would be great. Thanks
 
Shebam said:
Hey Will,

I would really appreciate if you can tell me if Section 8 Prejudice is optimized to work with mweb. :)

The guys at gameservers.com are having major problems getting the server stuff loaded on the servers you guys are hosting for them. They say that they are getting timeouts and heavy corruption and they have done no less than 6 attempts to get it installed. Are you able to investigate this for me by any chance.. I would really like to get my server up properly so peeps can play this game. On one occasion they had it up and working but it died shortly after for some reason and they had to try again.

Any info would be great. Thanks
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Hi Shebam

I'll pass this on to the gaming team and ask them to look into it immediately, sorry for the delayed response.

EDIT: I just had a chat to the guys now and they're in the process of working with GameServers.com on the issue as they are trying to get our servers for this deployed as well.
 
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Rohan said:
Will, any progress on Age of Conan with the info I sent you? I really would like to relieve some stress this weekend and play the game normally without problems.
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Hi Rohan Our engineer too a good look at the capture, but could not find anything additional which is not already covered by the signatures we have in place. I'm going to download the trial myself this weekend and see if I can replicate your experience and assist in coming up with a solution. In the mean time the best suggestion I can offer is that you continue to play it with wtfast.
 
Hi Everyone

As a follow on to the request from our gaming team to get all of our gamers to start feeding back to them directly so that they can get to know you better and address your concerns:

If you play any games internationally, we want you to have the best possible experience with MWEB and we want to make sure that the traffic is recognised and prioritised correctly. MWEB needs your help here.

We have picked up on many of the games here that need to be properly recognised and prioritised through a variety of forums and emails, but we recognise that the landscape changes regularly. With this in mind we have created a new section on the on the MWEB forum where you, as a player, can notify us what game you play on an international server and we can then notify our tech wizards to make sure you get the right game play experience. We will also use this section of the forum to keep you up to date as to the changes we have made. The same section can also be used to let us know if you are still having a problem.

Look for a section on our forums under Gamezone called “International Games”. For those of you that don’t know, the forums can be found here: http://forums.gamezone.co.za/index.php
 
WORLD OF TANKS LAG OMG !!!!!!!!!!!

Please Mweb fix the lag that you guys have created since the beginning of may.Ive been playing the game since last year without any issues now all of sudden mweb does its funny business and all the World of tanks guys cant play anymore because of the constant telaporting around.

Please i beg you.
 
Will@MWEB said:
Hi Shebam

I'll pass this on to the gaming team and ask them to look into it immediately, sorry for the delayed response.

EDIT: I just had a chat to the guys now and they're in the process of working with GameServers.com on the issue as they are trying to get our servers for this deployed as well.
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Well I am glad to report that my sever is now online! :-) thanks for the follow up, i appreciate it alot.

How about getting some Brink server support now ;)
 
Hi Will,any news with regards to World of tanks ? i know its the weekend and all but im just curious as to what you have done for the game to become so laggy.

thanks and have a great weekend :D
 
Will@MWEB said:
Hi Rohan Our engineer too a good look at the capture, but could not find anything additional which is not already covered by the signatures we have in place. I'm going to download the trial myself this weekend and see if I can replicate your experience and assist in coming up with a solution. In the mean time the best suggestion I can offer is that you continue to play it with wtfast.
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Not sure what you guys have done but AOC is working perfectly today without wtfast! Getting ping of 260 - 274. Did not go higher than that even once - please keep it that way and I will be a really happy chappy :) Thanks guys.
 
Will@MWEB said:
Not on the GS.COM catalog yet?
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It's on their catalog but for other countries and not South Africa just yet.. Im hoping they will add us soon, or if you blokes in the mweb side of life can do some wink wink nudge nudge and get then to add us for hosting that would be swell :P
 
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