MWEB - International Bandwidth - Update

This is depressing. I'm paying all this money to Mweb is this is the pathetic http/nntp downloads I get :mad:

When it this going to end???!!!

PS: Its a 4Mbps line.....I know it doesn't look like it!!!
 
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Rouxenator said:
LOL - torrents during office hours on a shaped uncapped account should do about that yes !
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Rouxenator, I'm not sure why you're lying, but please stop it. I'm on MWeb 4Mbit uncapped and torrents were dead, dead, dead this weekend even after hours. It was much worse after hours than it usually is in office hours. Usually I can get reasonable torrent speeds off this account. Hell I was getting 50KB/s earlier today during office hours on international torrents, then after a while it suddenly dropped to about 14KB/s, right now it's up to about 40/50KB/s again --- but this weekend it was dead, like in <1KB/s. So again, stop lying. If you are somehow magically getting decent speeds, don't pretend nobody else is having problems ... what's your agenda?
 
Why's he lying - I think its been quite clear that some are getting better speeds than others, my speeds go anything from 5-480Kb/s in a matter of seconds. I've had good speeds until this weekend where it started getting sporadic - or am I lying too?
 
Even if they were lying, how long can they keep it going, if the shaping their customers, if they keep it going through next month, every one will give 30 day notices, and their product will die out in 3 months time, they realy wont manage to do this for very long if they were lying
 
schumi said:
Ask Mweb, its not going to help you in any way asking here, email mweb rep
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Where? Give me the address and Ill email him/her. If you are referring to complaints@mweb, I already have, yesterday, got a automated response, nothing more...

Reference numbers CAS-209297-7C7KFC and CAS-209298-4XMVCQ
 
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It is not a Seacom problem directly, but rather Mweb's connection to Seacom in London. So it won't affect other providers using Seacom.
 
Gatecrasher said:
It is not a Seacom problem directly, but rather Mweb's connection to Seacom in London. So it won't affect other providers using Seacom.
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huh? MWeb connects to Seacom in Midrand, where the traffic is then Seacom/Neotel's responsability... what could be the problem in London, that only MWeb is experiencing and not one of the other providers reliant on Seacom?
 
mic_y said:
huh? MWeb connects to Seacom in Midrand, where the traffic is then Seacom/Neotel's responsability... what could be the problem in London, that only MWeb is experiencing and not one of the other providers reliant on Seacom?
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SEACOM only takes you as far as London, where MWeb has to connect to major international peering services (BTW, these are not free!) If any of these links fail (due to hardware or software issues), there will be a loss of international connectivity.

If you looked at tracerts to sites in the US, UK, and Europe today, it is clear that MWeb routes via at least 4 or 5 different international peers, and has been juggling traffic across them as other links become available (or fail). A first-tier ISP like MWeb has to actively manage these things, since it can't just subcontract them to Telkom or SEACOM or whoever.

It is quite likely that this mythical 80% figure means that 4 out of the 5 links are working, and that one has failed, than that each link is operating at 80% of capacity (fibres don't work like this AFAIK).
 
Problem fixed?? Still experiencing slow response to certain sites:

GMAIL
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For more troubleshooting tips, visit the help centre.

(4Mbps, Uncapped)
 
Our international bandwidth has been restored and we have started reducing the shaping on our P2P traffic. Thanks again for your patience, we are engaging with Seacom at an executive level to have this resolved.

Regards
MWEB Operations
 
Gordon_R said:
SEACOM only takes you as far as London, where MWeb has to connect to major international peering services (BTW, these are not free!) If any of these links fail (due to hardware or software issues), there will be a loss of international connectivity.

If you looked at tracerts to sites in the US, UK, and Europe today, it is clear that MWeb routes via at least 4 or 5 different international peers, and has been juggling traffic across them as other links become available (or fail). A first-tier ISP like MWeb has to actively manage these things, since it can't just subcontract them to Telkom or SEACOM or whoever.

It is quite likely that this mythical 80% figure means that 4 out of the 5 links are working, and that one has failed, than that each link is operating at 80% of capacity (fibres don't work like this AFAIK).
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Good lord. A glimmering of sense. That can't be possible here surely?
Aren't Mweb deliberately lying to people so they can keep all the intertubes to themselves?

:p
 
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