MWEB International down again ?

fragtion_ said:
You're forgetting that the only source these ISP's have which is _able_ to provide such feasible wholesale bandwidth (Seacom) has proven to be unreliable at this stage. So if we're to have it your way ("100% reliability, or nothing"), then all mweb customers may as well not have their account at all, and instead go back to expensive per-gig billing - now of course that would be absurd. I may not be an Mweb customer myself, but from my point of view you guys are quite an intolerant bunch - which would be okay if Mweb were plain incompetent behind some sworn oath to provide all customers with 100% uptime on all local and international bandwidth - but that's not the case - if you are unable to consider their tight situation of having to take such a risk to offer us a service of greater value compared to the rest (even with the downtimes), then really rather just cancel your account and shut up about it than complain that you're paying for a service, because that clearly shows where the retard tendency really lies. You always knew Seacom was the reason Mweb could provide this service in the first place, so all the people who are BLAMING Mweb for their lack of international access on these specific accounts are really ignorant. Until a feasible backup plan is made available (EASSy/WACS/etc), you're going to either have to live with a "best effort" service, or PAY MORE for another service which can guarantee you your redundancy. As far as I'm concerned Seacom has been really unluckily hit by a recent series of faults, many of them out of their own control... I don't think it's going to be a sustained problem, so the smart people will keep their account and benefit off it in the long run as opposed to all the impulsive people who cancel their account if they don't get their every cents worth, and then inevitably, and ironically end up losing out on value in the long run with the next ISP they go to...
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I may not be an Mweb customer myself,

He said it. What the heck is he even doing posting on this thread??
 
well with all this up and down we having, atleast there is 1 thing we can look forward to and thats getting billed for a full month and no discount..
 
my internet has had more mood swings the past 2 days than my girlfriend has had the past 2 months


****!!!:mad:
 
I'm going to get myself some coffee


(since this thread has degenerated into a twitter-style update thread)
 
Tanya35 said:
I may not be an Mweb customer myself,

He said it. What the heck is he even doing posting on this thread??
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Since when was that necessary for me to give my insight, and why? Please, don't be ridiculous. I'm perfectly entitled to a 3rd person opinion on the matter, and if you actually bothered to read the points I made in my previous post you'll understand why - I work in this field, so I have experience and understanding about these sort of situations, and feel obliged to enlighten the less informed who happen to be complaining on this thread... a normal person would have appreciated the gesture of someone sharing their experience. Now If you have a problem with any of the points I exposed, I encourage you to address them directly rather than shunning me WITHOUT first addressing any part of my elaborate but useful paragraph.

- Customer pays Service provider X for cheaper uncapped internet.
- Service provider X can provide such a service, thanks to ONE source, Source Y, for being able to provide cheap wholesale bandwidth to ISP X.
- Source Y develops a fault and temporarily cannot provide the contracted bandwidth, nor provide redundancy.
- ISP X still has to pay Source Y for their allocated capacity pipe in Mbps, whether its being used or not, and even if a temporary fault emerges.
- Customer is therefore mistaken to directly blame 'ISP X' for outage, as the ISP is not at all to blame, because it's simply UNABLE to arrange a viable backup arrangement if there's only one SOURCE.
- ISP X, being a company that wishes to stay liquid and make a profit, will therefore not be able to seek a failsave plan if that plan implies a massive loss to them.
- Customer now has the choice: to either accept the best effort service from their ISP, or impulsively/intolerantly CANCEL their account and move to a more expensive & redundant service because they feel they aren't getting their money's worth (which would of course be stupid because it would lead to a loss in the long term for that customer - impatience, ironic).

Now honestly, do I really need to be an Mweb subscriber to point the above out? Not once does the word 'Mweb' appear in that logical breakdown? I relevantly extrapolated my knowledge into this problem and you completely ignore the whole argument just because I don't PERSONALLY own an Mweb account?

Right, so hopefuly we've established that I don't have to be an Mweb subscriber to understand Mweb's current conundrum, and that my contribution to this thread is justified and some may find it useful, and therefore that the kind of response you dealt was irrelevant, unjustified noise/trolling...

P.S. HOWEVER, I'll say anyway that I maintain all I.T. requirements for the company I work for, which just so happens to have Mweb as their primary ISP, and I've had to manually organize the redundancy through SAIX over there due to the downtime... but guess what, my boss isn't even remotely interested in cancelling his Mweb account anyway, because I've explained the Seacom situation, and he has a far more logical brain to make sense of the situation than some of the intolerant clowns on this thread. So effectively I've had more first-hand experience with Mweb's uncapped offering than the majority of noobs who barely know how to restart their router, let alone configure failover redundancy and routing on a corporate linux firewall. Happy now? ^_^ I really didn't think I needed to veer so much off the topic and provide so much irrelevant personal information (why I left it out in the first place), but if it nulls your irrelevant retort then by all means!
 
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I am wondering, as an mweb user, what isp should i change to? I'm using uncapped atm.
 
WHAT THE DONNER, this is getting ****ing annoying.
 
I have actually had enough of this now. Heading out to go watch the German game somewhere with mates now, need out the house urgently!!!! ARGH
 
Everytime we get international bandwidth, we get excited..... im so sick of getting excited n then being dropped by MWEB like 30mins later.... Unshaped and uncapped users should get preference... we pay a K*K load n this is how it is.... PLUS! im being shaped all of a sudden.... im so not gonna pay the full month this month.... paying thousands of bucks a month n im gettin wat is in effect a shaped service that could cost like R500 a month.... this is not on MWEB! :wtf:
 
Must say that I do feel for the 4MB unshaped subscribers.......me, I'm on 384 (refuse to pay those high prices for the extra speed and bandwidth - (don't mind chugging along a bit and don't game online) so the pain is not so great - I use my 3G backup for the critical internet related needs (email mostly) stuff - youtube and large updates, driver downloads, etc can wait a few days.
 
Magnarmalok said:
Dude, be happy atleast you ARE getting SOME uptime instead of ****all as the case would have been if mweb wasn't busy scrambling from alternative to alternative
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yea, no i understand... im happy that MWEB seems to be the only ISP looking into some sort of decent solution, but my conserns lie in the fact that theyre not telling us whats happening, no answer from tech support and no mail updates... also i just KNOW theyre gonna charge me for this dismal service and im paying unshaped rates for a shaped service.... u have any idea how big a price gap there is between the 2?
That all aside, i seriously am greatful at their solution seekeing. (had a redundancy line been put into place from the beginning, we wouldnt be here, but thats beside the point). I just want to pay for wat im getting.... If u check my drift?
lol.... :)
 
AfricanTech said:
Must say that I do feel for the 4MB unshaped subscribers.......me, I'm on 384 (refuse to pay those high prices for the extra speed and bandwidth - (don't mind chugging along a bit and don't game online) so the pain is not so great - I use my 3G backup for the critical internet related needs (email mostly) stuff - youtube and large updates, driver downloads, etc can wait a few days.
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haha.... there you go... lol, im in effect paying R4000+ (4mbps unshaped) for a service thats barely worth R999... (4mbps shaped)
 
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