MWEB line migration DISASTER!!!

[Wolfy]

This one day I was surfing on the MWEB webpage just to see what awesome deals MWEB has to offer.. Coming across their new 2MB package thinking THIS IS A GOOD DEAL! "R600 for the ISP and ADSL line per month". And applied for it immediately! Where their sales person sent me an email explaining they'd down grade my line from a 4MB (only syncing at 2,8MB) to a 1MB until later this month when the 2MB package would be in fully activated. NO PROBLEM! I thought and signed it happily.. A few days went by, getting a few smses from them saying the line is being migrated yack yack yack.. Nodding my head in approval thinking its only a matter of time now

+/-8 days later....

I get home check my emails and notice the downloading speeds aren't what they usually are... Thinking... Meh... I'll just reboot my router... Rebooting it still getting the same speeds... Then I entered my router just to see my line has been downgraded to a 384kb POS!

Where MWEB said it will only be downgraded to a 1MB!!!! WTF . I tried phoning them but the accounts department isn't open on weekends.. Tried phoning Telkom but cant do anything because the line has been migrated or still in the processed of being migrated to MWEB! WTF MWEB

Now I ask you with tears in my eyes MWEB, do you always rape your customers like this when they want to take advantage of your services? As a year long customer I didn't expect to treated so badly in terms of service!

I want this FIXED ASAP!

 

[Gtx Gaming]

are you currently on 1mps package with line rental at mweb for R339 a month ?

because that package is only 384k line , will be 1mb line when telkom does the upgrade.

 

[Wolfy]

What upgrade from Telkoms side, they cant do anything seeing the line ahs been migrated or is busy being migrated? My line was already an 4MB to begin with before the migration.. It wouldn't make sense to to downgrade me to lowest dominator.

 

[Gtx Gaming]

*T&Cs apply: Line speeds quoted are best effort and represent "up to" speeds. Up to 1Mbps upgrade from 384kbps, and up to 2Mbps from 1Mbps, will be available once Telkom upgrades your exchange as part of a free upgrade process initiated by Telkom. Prices include VAT. Data Only pricing excludes all line rentals. Data + ADSL Line pricing includes ADSL line rental but excludes voice line rental. Uncapped Website Hosting is free for the first year only.

from the mweb website

 

[Wolfy]

LOL looks like your confused buddy.. Before the migration request my ADSL line was syncing at 2.8MB aka 350KB/s downloading speed FLAWLESSLY.. Now After all this crap my line is on a 384Kbs.. aka 30KB/s how do you explain that?

 

[Gtx Gaming]

LOL looks like your confused buddy.. Before the migration request my ADSL line was syncing at 2.8MB aka 350KB/s downloading speed FLAWLESSLY.. Now After all this crap my line is on a 384Kbs.. aka 30KB/s how do you explain that?

they probably just put you on the 1mb package and line instead of the 2mb one.

 

[Wolfy]

Still doesnt make sense that my line is syncing on 384kb if I am on a 1MB package. Somebody screwed up badly and I want them to sort it out. If I knew that this would've happened I would've told MWeb to take their migration and shove IT!

edit: im jsut going to Pm MWEB guy and see if he can sort this out for me.. ONCE AND FOR ALL!