MWEB Mail outage

By 'upstream provider' do they mean IS ?

Interesting that when Business clients have a problem Mweb tells us Business is IS and not Mweb - so why do business clients get affected when Mweb has mail server issues ?
 
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I wonder if MWEB would find a reply like this to their dunning letter acceptable?

Hi Mweb, our accountants are looking into this and we doing our best to get this resolved as soon as possible. Please bear with us and thank you for your patience.
 
daveza said:
By 'upstream provider' do they mean IS ?
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I would think so. Their SMTP server points to an IS-based address. Might be another 3rd party utilizing IS for hosting, but either way it's pretty scary that Mweb are no longer hosting their client's mails on their own servers.... cheaper maybe? in which case I guess the downtime speaks for itself...
 
MWEB Customers are currently experiencing problems with their emails, both sending and receiving. The problem has been isolated to one of our upstream providers and they have indicated that they expect to have it resolved within the next hour.
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So Mweb's mail services have a single point of failure?????? Oh, wow!
 
I have had issues on and off with MWeb for years. Just try and send out mail from an MWeb account like WOL if your are in the USA!
What kind of company does not even bother to tell their customers that their internet is going to be down for a whole day?
Our business has suffered hugely because of their total incompetence.
Impossible to get through to the Call Centre.
Time for a change!
 
The same excuse was used a few months back when all of a sudden all VM's "magically disappeared" they blamed IS who had bought out their Business "unit" still says MWEB of the branding and invoices though....

So MWEB please do everyone a favour, firstly fix your blunders and then sell the entire company to competent people because CLEARLY you have NO idea what it takes to run a PROPER hosting business.
 
SMTP now being accepted.
It also asks to verify new security certificate. I can only image the headaches it's going to cause on those unattended/remote devices.
 
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Dear MWEB Customer
One of our upstream service providers experienced a major failure on their network just before 8:00am this morning. Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of the day. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear. Please continue to use our Facebook page and Twitter to get the latest information.
We will be meeting with our service provider during the course of the day tomorrow to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept my sincere apologies for the inconvenience and frustration that this has caused.
Regards
Derek Hershaw
CEO
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Dear MWEB Customer

One of our upstream service providers experienced a major failure on their network just before 8:00am this morning. Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of the day. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear. Please continue to use our Facebook page and Twitter to get the latest information.

We will be meeting with our service provider during the course of the day tomorrow to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.

Please accept my sincere apologies for the inconvenience and frustration that this has caused.

Regards
Derek Hershaw
CEO
 
SYNAQ Securemail - Upstream Network Outage (Previously DDOS Attack)
Incident Report for SYNAQ
SUBSCRIBE TO UPDATES
Update
Mail queue backlogs continue to be processed and are clearing steadily.
Posted about 3 hours ago. Oct 05, 2015 - 19:18 CAT
Update
Mail backlog is processing steadily. Processing rate is approximately eleven thousand emails per minute and climbing.
Posted about 4 hours ago. Oct 05, 2015 - 17:41 CAT
Update
Upstream Vendors have restored connectivity. Mail backlog has started processing.
Posted about 5 hours ago. Oct 05, 2015 - 16:56 CAT
Update
Unfortunately, upstream network is still not restored after being re-cabled. Engineers are checking configurations of new switching infrastructure to identify cause.
Posted about 6 hours ago. Oct 05, 2015 - 16:27 CAT
Update
Upstream vendor update: ETA for Securemail network restoration is now set for 16:05.
Posted about 6 hours ago. Oct 05, 2015 - 15:55 CAT
Update
Upstream vendors network engineers are cutting over Securemail to new switching infrastructure to resolve. ETA to this cutover is 90 minutes.
Posted about 8 hours ago. Oct 05, 2015 - 14:15 CAT
Update
Our Upstream Network Provider has still not resolved the issue affecting network connectivity to the Securemail cluster. We have further escalated this issue to attempt to ensure as speedy a resolution as possible.
Posted about 8 hours ago. Oct 05, 2015 - 14:05 CAT
Update
Upstream Vendor Network Engineers are onsite attending to core networking infrastructure affecting Securemail. ETA to full resolution unknown at this stage.
Posted about 9 hours ago. Oct 05, 2015 - 12:33 CAT
Update
Upstream vendor is still working on Network stability resolution and SYNAQ Engineers are starting to see improvements to mail delivery flows.
Posted about 10 hours ago. Oct 05, 2015 - 11:57 CAT
Update
Update: DDOS likely caused by degraded Network Connectivity and high email retry rate, triggering Securemail DDOS protection.
We have our upstream vendor investigating.
Posted about 11 hours ago. Oct 05, 2015 - 10:59 CAT
Monitoring
SYNAQ Engineers have begun restoring normal functioning after the DDOS attack and systems are starting to stablise.
We are monitoring and will update clients within the next 30 minutes.
Posted about 12 hours ago. Oct 05, 2015 - 09:34 CAT
Identified
SYNAQ Engineers have made progress in mitigating the DDOS attack, and are making the necessary system changes to bring services back to normal operation. More information will be forthcoming in the next 30 minutes.
Posted about 13 hours ago. Oct 05, 2015 - 09:19 CAT
Investigating
SYNAQ Securemail is currently experiencing a DDOS attack.
This means that clients may experience errors in sending email, and delays in receiving email while our engineers work to combat the attack.

We have no resolution ETA at this point, but will provide updates regularly.
Thank you.

SYNAQ Securemail Team.
Posted about 13 hours ago. Oct 05, 2015 - 08:48 CAT
This incident affects: SYNAQ Cloud Mail and SYNAQ Securemail.
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Can't get any mail out to @gmail addresses.
SMTP reports "Slow down! You are being rate-limited by gmail.com"

Email to Google Apps addresses seem to be fine.
 
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