MWEB outgoing mail unable to send from desktop mail clients

Zewp

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For the past 6 months the MWEB outgoing mail server seems to sporadically stop working for desktop mail clients.

I upgraded to the new version of Office in January and chalked the email problem up to bad settings and then stuck to using to online email service. Recently I installed Mozilla Thunderbird and left it to autodetect the email settings and while it receives email fine, I've been unable to send mail using the program. It simply tells me 'login to smtp.mweb.co.za has failed.' I've triple checked that my account and password settings are fine (it wouldn't receive mail if my password was incorrect) and my only conclusion is that the settings the program auto-detects don't work or there's something wrong with the MWEB mail server.

Can Mweb please provide assistance in this matter? It's annoying to have to log into your website every time I want to send an email. Especially as emails that come to my desktop don't appear in my online mailbox, which makes responding to email a pain.
 
Funny you should bring this up, a friend of mine called me today saying the same thing, emails come in fine but don't go out using the tiscali servers which AFAIK belong to mweb
 
For the past 6 months the MWEB outgoing mail server seems to sporadically stop working for desktop mail clients.

I upgraded to the new version of Office in January and chalked the email problem up to bad settings and then stuck to using to online email service. Recently I installed Mozilla Thunderbird and left it to autodetect the email settings and while it receives email fine, I've been unable to send mail using the program. It simply tells me 'login to smtp.mweb.co.za has failed.' I've triple checked that my account and password settings are fine (it wouldn't receive mail if my password was incorrect) and my only conclusion is that the settings the program auto-detects don't work or there's something wrong with the MWEB mail server.

Can Mweb please provide assistance in this matter? It's annoying to have to log into your website every time I want to send an email. Especially as emails that come to my desktop don't appear in my online mailbox, which makes responding to email a pain.

Hi, we are not experiencing any trouble with our mail servers.

2 things.

1: ensure your outgoing server does not use authentication.

2: make sure you are using port 587
 
I have my own domain, it was hosted by M-Web. I had similar issues on my cell and outlook. I moved my domain to Hetzner. Problem solved.
 
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