Mweb support - are there any humans ?

daveza said:
I know - that's one of the email contacts who I didn't get any response from.
Click to expand...

Please provide me the details I requested, I will ensure his manager also looks into this.
 
Seriously said:
@ Daveza. If I were you I would just contact Gian at Afrihost direct and get excellent royal carpet service. He will be quite happy to accommodate you. That a fact.
Click to expand...
+1, they do answer their emails unlike mweb. mweb reminds me of unisa who closed down their call centre to improve communications and asked everyone to email instead, of course the emails are never replied to either.
 
daveza said:
I know - that's one of the email contacts who I didn't get any response from.
Click to expand...

Good morning daveza

I sent you a PM message requesting for contact details and the account details.

Our senior management team would like to make contact with you regarding your queries.

Please can you provide us these details in order to assist you.
 
MWEB Guy said:
Good morning daveza

I sent you a PM message requesting for contact details and the account details.

Our senior management team would like to make contact with you regarding your queries.

Please can you provide us these details in order to assist you.
Click to expand...

Afternoon daveza

Please can you provide us with your MWEB email or username as this has been escalated to Senior Management and they are eager to make contact with you.
 
daveza said:
Mweb - your support is both disgraceful and pathetically insulting to your clients.

We pay over 100k to you every month and if we get R1.00 value of support then it's a good month.

I have sent over 10 emails in the past two weeks copied to every possible support address, premier and otherwise, and to our 'liaisontron'.

Sweet f/all response.

I get a robot mail with a reference promising me I will be contacted shortly. Shortly is obviously equal to Telkom's
'imminent' because the same f/all response.

Reply to that ref and the robot sends you another mail referencing the previous mail and promising a contact shortly.

Is there actually a living human with a name in customer services ? Do they get paid, and if so why ?

I have received better service from the Post Office.



Balls.
Click to expand...


Evening

We are still waiting on your details in order for us to ensure you receive the assistance you require.

Kind regards
 
If I were you I'd take my R100k a month to company where you speak to a person with a real name that matches his ID book.
 
I'm starting to get the impression that of all the isp reps on this forum "mweb guy" is probably the least likely to have anything done, this is probably because he is just a low tier support guy with limited scope on how to resolve real problems. It is sad that a large part of the consumer base on mybb has to see how he has to avoid answering the "harder" questions just because he can and probably will lose his employment if he makes a comment decidedly on the customers side.

This guy has some massive problems to resolve just in customer relations which has been pretty horrible as of late, and I don't think he is motivated/informed or can actually change anything for the better. He has to tell some higherup who probably is also so puny in the power department that by the time a customers complaint get high enough the customer has just said "F-it" and moved to another isp.

I am still waiting for mweb to email me back. I mailed them December regarding the degradation in youtube. Mweb guy said he will let me know and he offcourse did not. I left and even though my new isp has a lot of issues when I email them, I GET A REPLY and a name or even an personal email address.
 
The least Daveza could have done was to respond to his requests. Seems he did not want help after all.
 
Zewp said:
Well, he did say
Click to expand...

To which Mweb guy responded this morning that his management want to get in contact with him but need at least a lead or number who to call to talk with.
 
Last edited:
I'm astonished!

Come on here in public bleating about lack of service then when you get a prompt response, fail to follow through, huh?

Dave, for that type of money you should have, from the outset, a dedicated person handling your account. Thats my opinion, but certainly I would expect that from the getgo.

You have valid gripes man but let the mweb dude help you out, or else just can it.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X