MWeb trying to BS me?

[Pilgrim]

Hi, I am visiting family in Durbanville Cape Town at the moment.

They used to have an 10mbps line synced at 8mbps, usually got over 6mbps on Speedtest, etc.

Recently (cannot say for sure when, maybe a day or two ago) their line started syncing at 1mbps.

Yesterday my brother in law phoned them and at first they have no clue what is going on. Today they phoned him to tell him that Telkom is experiencing problems with his exchange and that is why he is synced at 1mbps.

Does anyone know if this can be true, or is MWeb trying to BS him?

 

[MWEBHelp]

Hi, I am visiting family in Durbanville Cape Town at the moment.

They used to have an 10mbps line synced at 8mbps, usually got over 6mbps on Speedtest, etc.

Recently (cannot say for sure when, maybe a day or two ago) their line started syncing at 1mbps.

Yesterday my brother in law phoned them and at first they have no clue what is going on. Today they phoned him to tell him that Telkom is experiencing problems with his exchange and that is why he is synced at 1mbps.

Does anyone know if this can be true, or is MWeb trying to BS him?

Good Afternoon, if you inbox me the MWEB account details I can confirm this for you.

You could also confirm with Telkom if there is an outage in your brothers area.

 

[MWEBHelp]

Hi, I am visiting family in Durbanville Cape Town at the moment.

They used to have an 10mbps line synced at 8mbps, usually got over 6mbps on Speedtest, etc.

Recently (cannot say for sure when, maybe a day or two ago) their line started syncing at 1mbps.

Yesterday my brother in law phoned them and at first they have no clue what is going on. Today they phoned him to tell him that Telkom is experiencing problems with his exchange and that is why he is synced at 1mbps.

Does anyone know if this can be true, or is MWeb trying to BS him?

Thank you for providing me the account details via private messaging.

I have managed to get the line to sync at more than 4MB.

You have a great day

 

[AthenianOwl]

Thank you for providing me the account details via private messaging.

I have managed to get the line to sync at more than 4MB.

You have a great day

 

[Deadmanza]

So it seems that yes they were trying to BS you.

Thumbs up to mweb

 

[MWEBHelp]

So it seems that yes they were trying to BS you.

Thumbs up to mweb

There is still a open Network fault for the exchange the line is connected to...

 

[Sonic2k]

There is still a open Network fault for the exchange the line is connected to...

So, is it then standard practice to lower client's synch speed when the exchange has a network fault?
Let me tell you something. I have never in my life seen such rubbish about network faults remaining open at exchanges for days/weeks. When I worked there a decade ago, we had 3 hours max to clear a fault like that, otherwise we were hauled into disciplinary hearings. It seems Telkom has slipped to such low levels of mediocrity that its "ag don't worry we will fix it tomorrow".

This also explains why the mobile networks (who use telkom's transmission network) are also going down for "days on end" I have seen certain MTN BTS sites go offline for upto a week.

 

[Venomous]

So, is it then standard practice to lower client's synch speed when the exchange has a network fault?
Let me tell you something. I have never in my life seen such rubbish about network faults remaining open at exchanges for days/weeks. When I worked there a decade ago, we had 3 hours max to clear a fault like that, otherwise we were hauled into disciplinary hearings. It seems Telkom has slipped to such low levels of mediocrity that its "ag don't worry we will fix it tomorrow".

This also explains why the mobile networks (who use telkom's transmission network) are also going down for "days on end" I have seen certain MTN BTS sites go offline for upto a week.

It has changed since. There are plenty of errors on many exchanges

 

[Sonic2k]

Well yes, its quite apparent it has changed... for the worse.