MWEB Uncapped ADSL Feedback - Part 2

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For the last 3-4 days I've been unable to connect to the Mweb news server yet other people tell me it's working for them. What is the story here? I'm from Durban and getting the following error;

Cannot connect to server news.mweb.co.za:119 [400 Cannot connect to NNTP server 196.28.78.229 (196.28.78.229:119), connect error 10054]
Click to expand...

Edit: Ok so I connected via pppoe directly from my machine and now it connects. Very strange, wonder why that should make a difference.
 
Last edited:
This really isn't okay - it's been like this for almost a week now. I know everything looks fine on your end, but could you try resetting ports or *something* - anything? I've reset routers, tried different devices, plugged in the line in all manner of ways.

 
Hatefulsandwich said:
This really isn't okay - it's been like this for almost a week now. I know everything looks fine on your end, but could you try resetting ports or *something* - anything? I've reset routers, tried different devices, plugged in the line in all manner of ways.

Click to expand...

I have reauthed your account allow 30 minutes then restart.

I have tested your line and I see the attenuation is high on 59db.

Contact Telkom and get them to recreate your port
 
I know the attenuation is high, I really can't do anything about that short of moving. I did get ahold of another account to try and it's still miserably slow, so I guess it's time to play musical chairs on the phone with Telkom. Thanks for the support.
 
I was skyping with my sister in Canada and seeing her son for the first time, thanks to Mweb it was all garbled, stuttering, pixelated garbage! I will return my vengeance ten fold on MWEB, YOU HEAR ME, TEN FOLD!!!!!!!!!!!!!!!!!!!
 
saffakanera said:
I was skyping with my sister in Canada and seeing her son for the first time, thanks to Mweb it was all garbled, stuttering, pixelated garbage! I will return my vengeance ten fold on MWEB, YOU HEAR ME, TEN FOLD!!!!!!!!!!!!!!!!!!!
Click to expand...

Oh wait it was probably just the rain, nm.
 
Anyone else been having problems with Guild Wars 2, typically during Dragon events?

I never used to have any lag issues, this started a couple of days ago where I got disconnected for the very first time. Every other time after that has been a total lag fest where I am often unable to even move from my spot as I rubber band back to it.

My ping during these events is approximately 300ms and when solo running around 200ms. I also see other South African players complaining and some not.

Location: Plumstead, Cape Town

Yes, I am aware of the Clareinch outage, that shouldn't affect me though.
 
Don't have any problems here :) Very happy with the service. I'm on the 1mb uncapped. Latency on games are super low. Specially if I play on local servers. For CS:GO normal ping is 5 - 45. :D
 
StevenC said:
Anyone else been having problems with Guild Wars 2, typically during Dragon events?

I never used to have any lag issues, this started a couple of days ago where I got disconnected for the very first time. Every other time after that has been a total lag fest where I am often unable to even move from my spot as I rubber band back to it.

My ping during these events is approximately 300ms and when solo running around 200ms. I also see other South African players complaining and some not.

Location: Plumstead, Cape Town

Yes, I am aware of the Clareinch outage, that shouldn't affect me though.
Click to expand...

Good Morning StevenC,

Are you still experiencing this problem with Guild Wars2?

Also have you tried reboot your router and dropping your line back to 1mb as a test?

Is there any other traffic you are obtaining a problem with? Please also provide me tracers to a local and international website, i.e. bbc.co.uk and mweb.co.za
 
saffakanera said:
I was skyping with my sister in Canada and seeing her son for the first time, thanks to Mweb it was all garbled, stuttering, pixelated garbage! I will return my vengeance ten fold on MWEB, YOU HEAR ME, TEN FOLD!!!!!!!!!!!!!!!!!!!
Click to expand...

Good Morning saffakanera, sorry to hear about this. We wouldn't want to disrupt a moment like this ever.

There many things that could have caused this though.

Did the problem re-occur, are you having any other trouble with your connection?
 
MWEB Guy said:
Good Morning StevenC,

Are you still experiencing this problem with Guild Wars2?

Also have you tried reboot your router and dropping your line back to 1mb as a test?

Is there any other traffic you are obtaining a problem with? Please also provide me tracers to a local and international website, i.e. bbc.co.uk and mweb.co.za
Click to expand...

Logged on this morning, during a normal dynamic event I had about a minutes worth of lag where I could just run around with nothing happening. Waiting on dragon spawn right now but in the interim I have reset my router and done tracers.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms 2 ms 2 ms 192.168.0.1
2 11 ms 11 ms 11 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 11 ms 13 ms 13 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

4 13 ms 12 ms 12 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 23 ms 14 ms 19 ms 196.28.178.66
6 19 ms 16 ms 13 ms cte-core-sw2.vwol.net [196.41.144.35]
7 14 ms 17 ms 14 ms www.mweb.co.za [196.2.63.110]

Trace complete.


Tracing route to www.bbc.net.uk [212.58.244.69]
over a maximum of 30 hops:

1 3 ms <1 ms 1 ms 192.168.0.1
2 11 ms 10 ms 10 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 14 ms 12 ms 12 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 12 ms 13 ms 12 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 161 ms 157 ms 163 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178.113]
6 161 ms 159 ms 160 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
7 157 ms 182 ms 158 ms 176.67.177.131
8 185 ms 185 ms 196 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
9 168 ms 157 ms 164 ms vl-3504-ve-118.csw1.London1.Level3.net [4.69.166.141]
10 157 ms 158 ms 159 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
11 158 ms 158 ms 157 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14.222]
12 * * * Request timed out.
13 157 ms 157 ms 160 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14 161 ms 160 ms 177 ms 132.185.255.148
15 158 ms 159 ms 162 ms bbc-vip114.telhc.bbc.co.uk [212.58.244.69]

Trace complete.

Router Stats are as follows:

Line Attenuation Downstream: 38.0DB
Line Attenuation Upstream: 23.0DB
Noise Margin Downstream: 22.5DB
Noise Margin Upstream: 14.0DB

My MWEB account is 1MB Uncapped / Shaped. My Telkom line is currently syncing at 2MB (which I am going to downgrade).
I am not running downloads or any other streaming while events happen (even though I used to be able to stream internet radio 192k stream and limit downloads to 50Kb/s while doing anything in the game).

I don't seem to have a problem with any other sorts of traffic besides NNTP downloads bouncing up and down from max speed to low speed constantly. Youtube streaming seems fine if not a little bit sluggish. HTTP downloads seem to be fine except from Hotfile where it sometimes fails but I think that is a problem on their side on certain files (nothing illegal, legit downloads like podcasts).
 
Your tracers seem normal, please let me know if syncing your line to 1mb helps with you gaming and general experience.

If if doesn't we will test Guild Wars2 from our side and see if we are able to replicate the problem.

StevenC said:
Logged on this morning, during a normal dynamic event I had about a minutes worth of lag where I could just run around with nothing happening. Waiting on dragon spawn right now but in the interim I have reset my router and done tracers.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms 2 ms 2 ms 192.168.0.1
2 11 ms 11 ms 11 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 11 ms 13 ms 13 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

4 13 ms 12 ms 12 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 23 ms 14 ms 19 ms 196.28.178.66
6 19 ms 16 ms 13 ms cte-core-sw2.vwol.net [196.41.144.35]
7 14 ms 17 ms 14 ms www.mweb.co.za [196.2.63.110]

Trace complete.


Tracing route to www.bbc.net.uk [212.58.244.69]
over a maximum of 30 hops:

1 3 ms <1 ms 1 ms 192.168.0.1
2 11 ms 10 ms 10 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 14 ms 12 ms 12 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 12 ms 13 ms 12 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 161 ms 157 ms 163 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178.113]
6 161 ms 159 ms 160 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
7 157 ms 182 ms 158 ms 176.67.177.131
8 185 ms 185 ms 196 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
9 168 ms 157 ms 164 ms vl-3504-ve-118.csw1.London1.Level3.net [4.69.166.141]
10 157 ms 158 ms 159 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
11 158 ms 158 ms 157 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14.222]
12 * * * Request timed out.
13 157 ms 157 ms 160 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14 161 ms 160 ms 177 ms 132.185.255.148
15 158 ms 159 ms 162 ms bbc-vip114.telhc.bbc.co.uk [212.58.244.69]

Trace complete.

Router Stats are as follows:

Line Attenuation Downstream: 38.0DB
Line Attenuation Upstream: 23.0DB
Noise Margin Downstream: 22.5DB
Noise Margin Upstream: 14.0DB

My MWEB account is 1MB Uncapped / Shaped. My Telkom line is currently syncing at 2MB (which I am going to downgrade).
I am not running downloads or any other streaming while events happen (even though I used to be able to stream internet radio 192k stream and limit downloads to 50Kb/s while doing anything in the game).

I don't seem to have a problem with any other sorts of traffic besides NNTP downloads bouncing up and down from max speed to low speed constantly. Youtube streaming seems fine if not a little bit sluggish. HTTP downloads seem to be fine except from Hotfile where it sometimes fails but I think that is a problem on their side on certain files (nothing illegal, legit downloads like podcasts).
Click to expand...
 
wikk3d88 said:
Yesterday was really bad. HTTP downloads around 10k/s, same for newshost from the mweb server.
Click to expand...

Good Afternoon, what are your speeds like today? Did you obtain 10k/s all day yesterday? Was that with all the files you tried downloading?
 
MWEB Guy said:
Your tracers seem normal, please let me know if syncing your line to 1mb helps with you gaming and general experience.

If if doesn't we will test Guild Wars2 from our side and see if we are able to replicate the problem.
Click to expand...

Would I need to phone Telkom to make it sync to 1MB? Why would this make a difference on a 1MB account? Also it was not a problem since they did the line speed upgrade, only in the last 3 or 4 days.

Also just tested dragon event, was not as bad as the last few days but still a little laggy (after router reset). This may also be due to the amount of people participating as it is a weekday morning.
 
StevenC said:
Would I need to phone Telkom to make it sync to 1MB? Why would this make a difference on a 1MB account? Also it was not a problem since they did the line speed upgrade, only in the last 3 or 4 days.

Also just tested dragon event, was not as bad as the last few days but still a little laggy (after router reset). This may also be due to the amount of people participating as it is a weekday morning.
Click to expand...


Ok, you don't have to drop the line speed. If your experience is better now, then let me know when the problem re-occurs.

You are right though, the number of people playing at any given time could impact on your experience.
 
I will monitor the situation throughout the day. 1MB is still decent to play on though, even on full scale WvWvW battles so I doubt it may be the amount of people playing causing my current issue with complete non responsiveness, though I will concede that more players = more lag.
 
StevenC said:
I will monitor the situation throughout the day. 1MB is still decent to play on though, even on full scale WvWvW battles so I doubt it may be the amount of people playing causing my current issue with complete non responsiveness, though I will concede that more players = more lag.
Click to expand...

Please keep me informed and if the problem re-occurs we will do some testing from our side.
 
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