MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy said:
Please see inbox reply.

The info I need is the comparative tests and tracerts not the app messages.

I await your feedback. This needs to be done at the time you experience problems.
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OK I'll monitor tonight and let you know Using Access Account.
 
XennoX said:
I'm getting some streaming issues with YouTube. I used to be able to stream 720p no problems, but now it seems to be buffering every 5 or so seconds.
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Morning XennoX

Please let me know if you are still have issues streaming Youtube videos.
 
Hey mwebguy! Telkom came to my house on the 16th of December and broke my adsl and today came and broke the voice portion of the line! I'm supposed to be on the 40 mbps trial and I can't even try it!

Plz help!
 
darxx said:
Hey mwebguy! Telkom came to my house on the 16th of December and broke my adsl and today came and broke the voice portion of the line! I'm supposed to be on the 40 mbps trial and I can't even try it!

Plz help!
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Hi darxx

I see that there is an open fault on your account and will update it with your latest feedback.
 
A week or so after I posted my last bit of feedback, the speeds started picking up. Currently, I'm very happy with MWEBs performance - It's back to the good ol' speeds that made me stick with them in the first place.

Thanks for the great service :)
 
anyone else experiencing pppoe dialing errors this afternoon ? (centurion / rooihuiskraal area)
 
Hey MWEB Guy!

Bro you need to take weekends off man,lol.

I just need some help from you in connection with Youtube streaming. It was great when we initially signed up 2 months ago, but for the last two weeks the streaming has been very poor. Connectivity also just randomly drops from time to time which requires a modem reboot. Can I inbox you my username details so you can check my account please?
Http download tests showed 80kbps so that seems alright.

cheers
 
Positively Negative said:
Hey MWEB Guy!

Bro you need to take weekends off man,lol.

I just need some help from you in connection with Youtube streaming. It was great when we initially signed up 2 months ago, but for the last two weeks the streaming has been very poor. Connectivity also just randomly drops from time to time which requires a modem reboot. Can I inbox you my username details so you can check my account please?
Http download tests showed 80kbps so that seems alright.

cheers
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Hey Positively Negative

Yeah, drop me a PM with the MWEB email address or username so that I can look at it from our side.
 
can trace to youtube [which resolves in going to google.]

but can't actually get to youtube itself.

seems pretty weird.

anyone else having something like the same issue?
 
greywolfe said:
can trace to youtube [which resolves in going to google.]

but can't actually get to youtube itself.

seems pretty weird.

anyone else having something like the same issue?
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Good Afternoon greywolfe, I cannot replicate your problem on our test bench. Have you tried an alternate browser, clearing your cookies and cache? You could also try an alternate device to see if you can replicate it.
 
MWEB Guy said:
Good Afternoon greywolfe, I cannot replicate your problem on our test bench. Have you tried an alternate browser, clearing your cookies and cache? You could also try an alternate device to see if you can replicate it.
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will try those.

oddly, it happens when i move to webafrica, too. may just be something weird on my end.

[but dunno what, exactly. i didn't change anything, last night.]
 
greywolfe said:
will try those.

oddly, it happens when i move to webafrica, too. may just be something weird on my end.

[but dunno what, exactly. i didn't change anything, last night.]
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Let me know if you still encounter the problem after my initial suggestions.
 
MWEB Guy said:
Good Afternoon greywolfe, I cannot replicate your problem on our test bench. Have you tried an alternate browser, clearing your cookies and cache? You could also try an alternate device to see if you can replicate it.
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creepy. works on ie.

doesn't work on pale moon.

might be something did something awkward and set a block list of some kind.

i'll have a look around.
 
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