MWEB Uncapped ADSL Feedback - Part 2

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This is the issue on my 4mb account as well. When it works all is normal, Get about 200 kbps on news server, good pings and decent down speeds. Things get very erratic however, especially late afternoon and evenings. I get time outs and slowdowns then connection drops this happend up to 6 times in 40 min last night. Switch to my free FNB Data and all is fine... Very frustrating because Telkom and Mweb both say connection tests fine...
 
Tweebeenvis said:
This is the issue on my 4mb account as well. When it works all is normal, Get about 200 kbps on news server, good pings and decent down speeds. Things get very erratic however, especially late afternoon and evenings. I get time outs and slowdowns then connection drops this happend up to 6 times in 40 min last night. Switch to my free FNB Data and all is fine... Very frustrating because Telkom and Mweb both say connection tests fine...
Click to expand...

+1
 
I ahve the same problem. MWEB will deny any fault, problem is, if you look at any of the other ISP threads, they all seem to have tha same issue. My reasoning is why move from MWEB just to have the same cr@p elsewhere. It just seems like the more they grow, the less they are interested in supplying consistant reliable internet.

It's sad actually.
 
Definitely something going on, as the international monitors on my website are reporting problems accessing my web server at MWEB Bus.
 
Gerhardva said:
I ahve the same problem. MWEB will deny any fault, problem is, if you look at any of the other ISP threads, they all seem to have tha same issue. My reasoning is why move from MWEB just to have the same cr@p elsewhere. It just seems like the more they grow, the less they are interested in supplying consistant reliable internet.

It's sad actually.
Click to expand...

I also do not want to go through a move either. As someone else said, and I tend to agree, that since the Seacom cable break a few weeks ago, MWeb has not been the same on international (very erratic).
 
MWEB Guy said:
Hi PurSpyk!!

We are doing everything we can to get to the bottom of your line issue. We will remain in contact with you until it is resolved.
Click to expand...

I do appreciate the effort of you and the other technical chaps, but after all this time and not a solution is in sight, I basically have no option but to cancel. As other users have found its only Mweb that has these poor speeds. I don't think you guys can fix my connection as the issue is with the Mweb network, or the shaping or something that web refuse to make public.

I will be moving, saving R200 and probably have a decent speed, and even if its the same erratic service, I will be less stressed as I will have an extra R200 in my pocket every month.
 
HI MWEB Guy! I'm in Durban and am experiencing intermittent International browsing loss. My router resets and my ADSL light turns from green to red. I do not have this problem when I immediately switch to my Telkom and Axcess Prepaid accounts.

This seems to happen daily at specific times and I am left with no International access for about 2-4 hours. I know of 3 other Durbanites in the Westville/Pinetown area with this problem.
 
Schitzo said:
HI MWEB Guy! I'm in Durban and am experiencing intermittent International browsing loss. My router resets and my ADSL light turns from green to red. I do not have this problem when I immediately switch to my Telkom and Axcess Prepaid accounts.

This seems to happen daily at specific times and I am left with no International access for about 2-4 hours. I know of 3 other Durbanites in the Westville/Pinetown area with this problem.
Click to expand...

Hi Schitzo

Can you please send me tracert from www.google.com done with all 3 accounts when this happens. Also include continues ping results.
 
Hi :)

How do I safely migrate our ADSL line from MWEB back to TELKOM without having our ADSL deactivated or something like that? Please kindly tell me what do I need to do in order to complete this process, thanks :)

EDIT:

My router is BILLION W40. Is it locked to MWEB only? Do I have to buy a new router if I want to switch over to another ISP?
 
Last edited:
DarkSpectre said:
Hi :)

How do I safely migrate our ADSL line from MWEB back to TELKOM without having our ADSL deactivated or something like that? Please kindly tell me what do I need to do in order to complete this process, thanks :)

EDIT:

My router is BILLION W40. Is it locked to MWEB only? Do I have to buy a new router if I want to switch over to another ISP?
Click to expand...

Hi DarkSpectre

Please see PM I sent you.
 
Kush said:
Mine is slow. Takes a while to open most websites. :(
Click to expand...

Hi Kush

I have refreshed your account. Please also ask Telkom to recreate the ADSL port.

Are you running downloads and trying to browse?
 
Schitzo said:
HI MWEB Guy! I'm in Durban and am experiencing intermittent International browsing loss. My router resets and my ADSL light turns from green to red. I do not have this problem when I immediately switch to my Telkom and Axcess Prepaid accounts.

This seems to happen daily at specific times and I am left with no International access for about 2-4 hours. I know of 3 other Durbanites in the Westville/Pinetown area with this problem.
Click to expand...

I am in Durban (Amanzimtoti) too, and experience the same international access problems.
 
MWEB Guy said:
Hi Schitzo

Can you please send me tracert from www.google.com done with all 3 accounts when this happens. Also include continues ping results.
Click to expand...

C:\Users\Andy>tracert www.google.com

Tracing route to www.google.com [74.125.233.83]
over a maximum of 30 hops:

1 4 ms 1 ms 2 ms 192.168.100.50
2 200 ms 78 ms 103 ms 41-133-66-1.dsl.mweb.co.za [41.133.66.1]
3 21 ms 10 ms 9 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 133 ms 106 ms 189 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 68 ms 55 ms 58 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 145 ms 223 ms 154 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
7 41 ms 48 ms 37 ms 64.233.174.57
8 104 ms 101 ms 120 ms jnb01s02-in-f19.1e100.net [74.125.233.83]

Trace complete.

In all the tracert I do on www.google.com, I find:

41-133-66-1.dsl.mweb.co.za [41.133.66.1]
189 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
197-80-96-6.jhb.mweb.co.za [197.80.96.6]

seem to be erratic, and can be up to over 900 ms at times.

I think, and have for a will as this is not the first time I have posted this, the problem is at the local durban MWeb site.
 
I have also done a tracert from my mweb 4M account to my server at MWEB Business and I get very erratic results.

C:\Users\Andy>tracert www.easytracking.co.za

Tracing route to www.easytracking.co.za [41.86.98.116]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.100.50
2 64 ms 97 ms 23 ms 41-133-66-1.dsl.mweb.co.za [41.133.66.1]
3 79 ms 114 ms 196 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 * 254 ms 200 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 91 ms 59 ms 60 ms tengig-3-1.vic-core-sw1.mweb.co.za [196.22.169.6
6]
6 39 ms 32 ms 88 ms tengig-3-1.vic-core-sw1.mweb.co.za [196.22.169.6
6]
7 166 ms 143 ms 151 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
8 42 ms 40 ms 21 ms 197-81-229-13.jhb.mweb.co.za [197.81.229.13]
9 157 ms 96 ms 82 ms 148.75.28.196.netactive.net [196.28.75.148]
10 66 ms 149 ms 157 ms 21258968-VM1 [41.86.98.116]

Trace complete.

The worse I used to get was around 30ms. Something is really not good.
 
I did some more tests just on my first hop, and the problem appears to be with this point:

C:\Users\Andy>ping 41.133.66.1

Pinging 41.133.66.1 with 32 bytes of data:
Reply from 41.133.66.1: bytes=32 time=146ms TTL=254
Reply from 41.133.66.1: bytes=32 time=118ms TTL=254
Reply from 41.133.66.1: bytes=32 time=121ms TTL=254
Request timed out.

Ping statistics for 41.133.66.1:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 118ms, Maximum = 146ms, Average = 128ms

Something not "lekker" at that point.
 
zs6cey said:
I have also done a tracert from my mweb 4M account to my server at MWEB Business and I get very erratic results.

C:\Users\Andy>tracert www.easytracking.co.za

Tracing route to www.easytracking.co.za [41.86.98.116]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.100.50
2 64 ms 97 ms 23 ms 41-133-66-1.dsl.mweb.co.za [41.133.66.1]
3 79 ms 114 ms 196 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 * 254 ms 200 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 91 ms 59 ms 60 ms tengig-3-1.vic-core-sw1.mweb.co.za [196.22.169.6
6]
6 39 ms 32 ms 88 ms tengig-3-1.vic-core-sw1.mweb.co.za [196.22.169.6
6]
7 166 ms 143 ms 151 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
8 42 ms 40 ms 21 ms 197-81-229-13.jhb.mweb.co.za [197.81.229.13]
9 157 ms 96 ms 82 ms 148.75.28.196.netactive.net [196.28.75.148]
10 66 ms 149 ms 157 ms 21258968-VM1 [41.86.98.116]

Trace complete.

The worse I used to get was around 30ms. Something is really not good.
Click to expand...

Hi zs6cey

I will log a technical specialist call back for you.

Did you see the 2nd hop of the tracert sent? It looks like you have a possible congestion issue at your exchange.
 
MWEB Guy said:
Hi zs6cey

I will log a technical specialist call back for you.

Did you see the 2nd hop of the tracert sent? It looks like you have a possible congestion issue at your exchange.
Click to expand...

Hi zs6cey

Please PM me the account holders name and your contact number.
 
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