MWEB Uncapped ADSL Feedback - Part 2

Status
Not open for further replies.
Hi MWEB Guy

I have a problem with my internet it is very slow. Done a speedtest on various sites with same result. Called Telkom to do a reset but to no avail. Could the problem be on MWEB's side?
 
Same this side. Seems to be international related. Same problems don't exist on Afrihost so must be a problem on MWeb's side.
 
MWEB is dropping again tonight - frustratring, doing a online course and cannot stream the videos - at least MTN 3G works perfect, costing me a fortune :mad:
 
Streaming and downloads aren't great for me either. Speed Test results are looking fine, but real time http downloads are terrible. +/- 12-15kbps. Tried from Dropbox and WeTransfer and those are the speeds I'm getting. YouTube streaming is also buffering on 360p. Reset the router, and all was fine for all of 15 minutes or so. Could this be related to the DDoS attack mentioned earlier today ?

http://mybroadband.co.za/news/internet/78368-slow-adsl-it-could-be-a-cyber-attack.html
 
Mweb Guy

Yesterday afernoon, my browsing died. Reset router, and had no internet connection after reboot. Phoned callcentre. The guy reset port and got me to do a saix speed test. Download speed was 0.03Mps and upload 0.21. Tried with the Telkom guest account, download speed 4.25mbps, upload 0.41. Reverted back to mweb account, reset port, download 2.1mbps, upload 0.21mps.

Reset account, wait half an hour, reboot router. Download 2.1mpbs upload 0.21. Reset port again, download back to 4.1mps. This is a far cry off the 5.4mbps I got last week.

What would have caused this? Is my account being throttled? I have not been doing any major downloads lately.

Please advise.

Thanks
 
kane008 said:
Hi MWEB Guy

I have a problem with my internet it is very slow. Done a speedtest on various sites with same result. Called Telkom to do a reset but to no avail. Could the problem be on MWEB's side?
Click to expand...

Good Morning, please provide me me your MWEB account details via private message and your speed test results.
 
thaak said:
Same this side. Seems to be international related. Same problems don't exist on Afrihost so must be a problem on MWeb's side.
Click to expand...

Good Morning, we no reported international outages. With which international traffic did you have the problem?
 
intensive said:
MWEB is dropping again tonight - frustratring, doing a online course and cannot stream the videos - at least MTN 3G works perfect, costing me a fortune :mad:
Click to expand...

Good Morning

I checked your account and there were numerous router disconnections yesterday.

Is there any noise on your telephone line? Do you have filters on all points being plugged into a wall jack?
 
Gerhardva said:
Mweb Guy

Yesterday afernoon, my browsing died. Reset router, and had no internet connection after reboot. Phoned callcentre. The guy reset port and got me to do a saix speed test. Download speed was 0.03Mps and upload 0.21. Tried with the Telkom guest account, download speed 4.25mbps, upload 0.41. Reverted back to mweb account, reset port, download 2.1mbps, upload 0.21mps.

Reset account, wait half an hour, reboot router. Download 2.1mpbs upload 0.21. Reset port again, download back to 4.1mps. This is a far cry off the 5.4mbps I got last week.

What would have caused this? Is my account being throttled? I have not been doing any major downloads lately.

Please advise.

Thanks
Click to expand...

Good Morning Gerhardva, you have a 4MB account with us and your speeds should be 4.1mps. Last week your speed seem to burst to your line speeds, this does happen from time to time.
 
Today I'm going to cancel my MWEB account :( I'm tired of being a starving cow. I mean you (MWEB) milk $$$ out of us but fail to keep us well-fed 24/7 :( Plus I want to upgrade my line to 2mbit. MWEB 2mbit uncapped offer sucks :mad: I don't like to be fed as little as possible as a punishment if I eat too much. Openweb is the best farm to be right now in this case.

So if I send an email to the cancellation dept to have my account cancelled today then my account will be actually cancelled at the end of next month?

EDIT: Is my Billion W40 provided by MWEB locked? Do I REALLY have to buy a new router just to be able to use my new Openweb account???
 
Last edited:
MWEB Guy said:
Good Morning Gerhardva, you have a 4MB account with us and your speeds should be 4.1mps. Last week your speed seem to burst to your line speeds, this does happen from time to time.
Click to expand...

Only on Mweb due their Engineers knowing nothing about setting up a network system without bursting moments and continuous cycling.. ;)
 
DarkSpectre said:
Today I'm going to cancel my MWEB account :( I'm tired of being a starving cow. I mean you (MWEB) milk $$$ out of us but fail to keep us well-fed 24/7 :( Plus I want to upgrade my line to 2mbit. MWEB 2mbit uncapped offer sucks :mad: I don't like to be fed as little as possible as a punishment if I eat too much. Openweb is the best farm to be right now in this case.

So if I send an email to the cancellation dept to have my account cancelled today then my account will be actually cancelled at the end of next month?

EDIT: Is my Billion W40 provided by MWEB locked? Do I REALLY have to buy a new router just to be able to use my new Openweb account???
Click to expand...

Hi DarkSpectre

If you submit the cancellation today then June will be your notice period and the account will be canceled at the end of June.
If you'd like to unlock your router, drop me a PM with your preferred email address.
I'll ensure that you receive the unlock firmware.
 
I see on the network status page that there is a log for Pinelands which is still unresolved relating to telkom issues. I don't suppose anyone (MWEB Guy?) knows anything? When will it be sorted? Getting rather irritating now :(
 
Dames said:
I see on the network status page that there is a log for Pinelands which is still unresolved relating to telkom issues. I don't suppose anyone (MWEB Guy?) knows anything? When will it be sorted? Getting rather irritating now :(
Click to expand...

Hi Dames,

No ETR has been provided for the fault.
Drop me a PM with your cell number and I will set up and SMS alert on your account to notify you when it is resolved.
 
C:\Windows\system32>tracert www.google.com

Tracing route to www.google.com [74.125.233.84]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 478 ms 412 ms 440 ms 41-133-108-1.dsl.mweb.co.za [41.133.108.1]
3 612 ms 592 ms 603 ms 197-84-8-34.cpt.mweb.co.za [197.84.8.34]
4 618 ms 592 ms 567 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 644 ms 644 ms 635 ms tengige0-0-0-2.11.cpt-p-1.mweb.co.za [196.28.178
.97]
6 578 ms 557 ms 594 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 647 ms 667 ms 699 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 572 ms 557 ms 585 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 581 ms 546 ms 484 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 455 ms 469 ms 534 ms 64.233.174.57
11 588 ms 662 ms 620 ms jnb01s02-in-f20.1e100.net [74.125.233.84]

Trace complete.
Click to expand...

Line stats are fine, connections to pc fine
Started this afternoon, any ideas?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X