MWEB Uncapped ADSL Feedback - Part 2

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I've tried everything I know to do. I've got the required equipment in the required places and nope not close to an MWEB Store, and none of my friends in my immediate area have ADSL.
 
Gimaru said:
Well my connection just died. The 'connected' light is off, can't connect at all. Everything else works though, just not my mweb account. No more internet this weekend?
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Good Evening Gimaru, I have checked your account and I cannot find any fault with the account.

I am sending you test account details to verify if you are able to connect the internet.
 
XennoX said:
I've tried everything I know to do. I've got the required equipment in the required places and nope not close to an MWEB Store, and none of my friends in my immediate area have ADSL.
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Are you perhaps close to a Telkom store or incredible connection?

I am also going to log a technical call back for a loan router. However the call back can only take place on Monday, as this is the earliest available time-slot
 
MWEB Guy said:
Good Evening Gimaru, I have checked your account and I cannot find any fault with the account.

I am sending you test account details to verify if you are able to connect the internet.
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Hi Mweb Guy, everyhting else just died here, even my land line so I'm assuming it's Telkom. Thanks for the quick response.
 
Massive speed increase just by re-enabling protected access...

Across the board I am getting better response from international sites.

An image that usually took >7s to load is now getting <5s sometimes 3 even!
 
PurSpyk!! said:
Hi, I did this. I always have this enabled, but Mweb Guy disabled it and then my speeds when down the toilet.
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Strange, in my case disabling this sorted out my speed problems, mainly with regards to streaming video. ATM my account is flying! Its never been THIS fast! :love:
 
I just signed up for the 2mb uncapped account this month and I am extremely upset and disappointed with this service. It's the middle of the month and I'm being heavily throttled. Browsing is frustratingly slow and the fastest downloads will go is 20kb/s. While I am aware that this account was not meant for "heavy" downloads, if downloading 14gb over 17 days considered "heavy" downloads, then I seriously doubt Mweb's status of being considered one of the best ISPs, because the service I'm getting is completely unacceptable.

I was able do faster downloads and browsing with my previous ISP, which was a shaped service. It seems that my upgrade from a 1mb to 2mb was, in fact, a major downgrade.
 
Dade Murphy said:
I just signed up for the 2mb uncapped account this month and I am extremely upset and disappointed with this service. It's the middle of the month and I'm being heavily throttled. Browsing is frustratingly slow and the fastest downloads will go is 20kb/s. While I am aware that this account was not meant for "heavy" downloads, if downloading 14gb over 17 days considered "heavy" downloads, then I seriously doubt Mweb's status of being considered one of the best ISPs, because the service I'm getting is completely unacceptable.

I was able do faster downloads and browsing with my previous ISP, which was a shaped service. It seems that my upgrade from a 1mb to 2mb was, in fact, a major downgrade.
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Good Afternoon Dade, please provide me your MWEB account details via private message.
 
MWEB account performing really badly this whole weekend. Most sites are slow and load only partially, some sites don't load at all (can't access mweb.co.za at the moment). Tried soft and hard resets of router to no avail. Speedtest is showing 0.92 down and 0.53 up on a 4 Mbps line. What's going on?
 
iddqd said:
MWEB account performing really badly this whole weekend. Most sites are slow and load only partially, some sites don't load at all (can't access mweb.co.za at the moment). Tried soft and hard resets of router to no avail. Speedtest is showing 0.92 down and 0.53 up on a 4 Mbps line. What's going on?
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Good Afternoon iddqd, please provide me your MWEB account details via private message and I will try and assist you with this.
 
Hi Mweb Guy

My account is extremely slow again. I swear someone at Mweb changed it to a 1mb account? Should be a 2mb uncapped premium.

View attachment 2580184913.png

Tracerts look fine but the speed is just so slow, even browsing feels sluggish. Im really not feeling like this account is performing and that's why I'm looking at other ISPs now. I don't want to move but cant have this
 

Attachments

Reaper84 said:
Hi Mweb Guy

My account is extremely slow again. I swear someone at Mweb changed it to a 1mb account? Should be a 2mb uncapped premium.

View attachment 43180

Tracerts look fine but the speed is just so slow, even browsing feels sluggish. Im really not feeling like this account is performing and that's why I'm looking at other ISPs now. I don't want to move but cant have this
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Good Afternoon

I have put protected access back on your account and re-authenticated the account. Please reboot for 5 min and let me know if it makes any difference.
 
kevinswan007 said:
Im experiencing painfully slow mweb speeds since last night myself. axxess account works perfectly.
pm already sent to mweb guy.
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Good Evening,

Please see the private message reply I have sent you.
 
thank you mweb guy, I have replied.

for anyone else in the muizenberg area, are you also experiencing slow mweb speeds?

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- webafrica speed test
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- mweb speed test

same line, same settings
 

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