MWEB Uncapped ADSL Feedback - Part 2

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Same poor performance for my 4mbps uncapped line for the past week - my first full week of the service. First day was great, second morning connection began dropping every 3-4 minutes. Now at a point where the modem will no longer even connect to mweb. Noted attenuation rates of 34db down 10db up. Any idea what this might be mweb guy? Thanks in advance for your help.
 
LiquidC said:
Same poor performance for my 4mbps uncapped line for the past week - my first full week of the service. First day was great, second morning connection began dropping every 3-4 minutes. Now at a point where the modem will no longer even connect to mweb. Noted attenuation rates of 34db down 10db up. Any idea what this might be mweb guy? Thanks in advance for your help.
Click to expand...

Hi LiquidC

I will need to do some checks on our side, please PM me the MWEB email address so that I can provide you with more information.
 
Lagging like shiite tonight. Whats up Mweb dudes? I had a refresh done a few days ago before Seacom and all was good for the first time in ages, then Seacom then nothing?

Downstream Upstream
SNR Margin (dB): 16.6 13.0
Attenuation (dB): 37.0 16.5
Output Power (dBm): 7.0 11.2
Attainable Rate (Kbps): 8288 972
Rate (Kbps): 4096 512
K (number of bytes in DMT frame): 129 17
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 1 1
D (interleaver depth): 1 1
Delay (msec): 0 0

Super Frames: 51329 51359
Super Frame Errors: 808 0
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A

HEC Errors: 784 0
OCD Errors: 37 0
LCD Errors: 0 0
Total Cells: 8426052 0
Data Cells: 144903 0
Bit Errors: 0 0

Total ES: 50649 0
Total SES: 212 0
Total UAS: 201 0

Speedtest.net cannot even load. Configuration load failed.
Mweb my 4M not so premium account. On Mybroadband speedtest

Local
Download Speed: 192 kbps (24 KB/sec transfer rate)
Upload Speed: 420 kbps (52.5 KB/sec transfer rate)
Latency: 51 ms

International
Download Speed: 199 kbps (24.9 KB/sec transfer rate)
Upload Speed: 339 kbps (42.4 KB/sec transfer rate)
Latency: 261 ms
 
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Seriously said:
Lagging like shiite tonight. Whats up Mweb dudes? I had a refresh done a few days ago before Seacom and all was good for the first time in ages, then Seacom then nothing?

Downstream Upstream
SNR Margin (dB): 16.6 13.0
Attenuation (dB): 37.0 16.5
Output Power (dBm): 7.0 11.2
Attainable Rate (Kbps): 8288 972
Rate (Kbps): 4096 512
K (number of bytes in DMT frame): 129 17
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 1 1
D (interleaver depth): 1 1
Delay (msec): 0 0

Super Frames: 51329 51359
Super Frame Errors: 808 0
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A

HEC Errors: 784 0
OCD Errors: 37 0
LCD Errors: 0 0
Total Cells: 8426052 0
Data Cells: 144903 0
Bit Errors: 0 0

Total ES: 50649 0
Total SES: 212 0
Total UAS: 201 0

Speedtest.net cannot even load. Configuration load failed.
Mweb my 4M not so premium account. On Mybroadband speedtest

Local
Download Speed: 192 kbps (24 KB/sec transfer rate)
Upload Speed: 420 kbps (52.5 KB/sec transfer rate)
Latency: 51 ms

International
Download Speed: 199 kbps (24.9 KB/sec transfer rate)
Upload Speed: 339 kbps (42.4 KB/sec transfer rate)
Latency: 261 ms
Click to expand...

Seriously said:
At last I got to speedtest.net

View attachment 44863

after 10 minutes got a load to test International

View attachment 44865
Click to expand...

Hi Seriously

I know you had a refresh done, but I need to know what is happening now. What is your experience like, what is being affected most?
 
MWEB Guy said:
Hi Seriously

I know you had a refresh done, but I need to know what is happening now. What is your experience like, what is being affected most?
Click to expand...

Everything. U-tube, downloads, speedtests, Mybroadband forum, all in a very staccato (sudden surge then completely dead for a period) effect.
 
Seriously said:
Everything. U-tube, downloads, speedtests, Mybroadband forum, all in a very staccato (sudden surge then completely dead for a period) effect.
Click to expand...

PM me the MWEB email address or username so that I can look into this from our side as to why it is slow for you.
 
Almost 3am can't get above 20kb/s with browsing/streaming on my 1mb...


Edit: almost 6 now still at 20kb/s
 
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My speeds have been brilliant the last few days. Downloads running > 420kbps on my 4MB line.
 
Yo, thought I might just mention that I am testing out an Mweb uncapped 4mb account and I must just say that their speeds are freaking ridiculous... Getting 0.20mbps download and 0.74mbps Upload...

You know, I must just say that although Afrihost may have issues from time to time, atleast their speeds (regardless of what time of day it is) isn't throttling you down to 4% of what you are paying for.. I am definetly not signing up with Mweb anytime soon.
 
They kindly downgraded me to 1gb as requested. They billed me R59 as opposed to R29 as advertised on their product pages. I can just have my money back and leave already!
 
jhoward said:
Yo, thought I might just mention that I am testing out an Mweb uncapped 4mb account and I must just say that their speeds are freaking ridiculous... Getting 0.20mbps download and 0.74mbps Upload...

You know, I must just say that although Afrihost may have issues from time to time, atleast their speeds (regardless of what time of day it is) isn't throttling you down to 4% of what you are paying for.. I am definetly not signing up with Mweb anytime soon.
Click to expand...

Good Afternoon jhoward,

Please provide me the MWEB account details you are testing with and I will look into this from my end.
 
straatkat said:
They kindly downgraded me to 1gb as requested. They billed me R59 as opposed to R29 as advertised on their product pages. I can just have my money back and leave already!
Click to expand...

Good Afternoon straatkat, please see the private message I have sent you regarding your billing.
 
Thank you for the message. You must be the only ISP that bill two months at start of a new subscription / migration. Anyway, I have cancelled, will wait for the cancellation to come through and then I will take you up on the refund.
 
straatkat said:
Thank you for the message. You must be the only ISP that bill two months at start of a new subscription / migration. Anyway, I have cancelled, will wait for the cancellation to come through and then I will take you up on the refund.
Click to expand...

Actually, Telkom does that. I have no idea why an ISP would though. MWEB didnt charge me like that. Only pro-rata for the rest of the month I was in and the next month. It doesnt work in arrears. I think you might have downgraded at the wrong time and they charged you pro-rata + the next month like it usually works
 
MWEB has slowed down to a crawl this afternoon . Rebooting router and PC does not help either. Must be some severe shaping taking place, even browsing is dead dead slow. This morning it was FLYING.
 
Gerhardva said:
MWEB has slowed down to a crawl this afternoon . Rebooting router and PC does not help either. Must be some severe shaping taking place, even browsing is dead dead slow. This morning it was FLYING.
Click to expand...

Good Afternoon, please note that I have recreated your port and re-authenticated your account.

Please reboot your router for 5min and let me know if it helps.
 
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