MWEB Uncapped ADSL Feedback - Part 2

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evovil said:
Thank you for logging the fault.

I believe that my father was contacted with regards to the logging of the fault (hes the one paying for the line) and apparently knew nothing of what was being said as I never told him, considering I'm the custodian of all technology in the house :whistle:

Telkom came to check the line this morning, however I was not available to receive them due to commitments at varsity.
My sister was the one talking to them as they checked the line and apparently the fault was opened under the case of "slow access", which isnt the issue as you are aware...

Apparently he did test the line and said the line is fine, including the high attenuation, which he said is due to the distance (I knew this already)

My sister asked if there was anything to be done to which he simply said no...

So my question is for those of us who are just so inconveniently placed between exchanges, is there no hope?
Click to expand...



Hi evovil

Thanks for the feedback. I will update you open fault with your latest post.

Our team who liaises with Telkom will remain in contact with you.
 
Line still drops, have given up now....ADSL light always green but Internet light goes down - phoned Telkom, they say my line is fine after testing, I have also tested my router at my brothers place and all is fine - is their something you can check MWEB.

The problems is not my dloads it is my streaming, browsing etc
 
intensive said:
Line still drops, have given up now....ADSL light always green but Internet light goes down - phoned Telkom, they say my line is fine after testing, I have also tested my router at my brothers place and all is fine - is their something you can check MWEB.

The problems is not my dloads it is my streaming, browsing etc
Click to expand...

Hi intensive

I have checked your account and it all looks in order.
I can see though that there are a few disconnects.
When you tested the router at your brother's place, did you connect with the MWEB account?
Are you able to test with another router at your place?
 
MWEB Guy said:
Hi intensive

I have checked your account and it all looks in order.
I can see though that there are a few disconnects.
When you tested the router at your brother's place, did you connect with the MWEB account?
Are you able to test with another router at your place?
Click to expand...

Thanks for replying - will test tomorrow using my brothers router
 
intensive said:
Line still drops, have given up now....ADSL light always green but Internet light goes down - phoned Telkom, they say my line is fine after testing, I have also tested my router at my brothers place and all is fine - is their something you can check MWEB.

The problems is not my dloads it is my streaming, browsing etc
Click to expand...

I'm having a similar issue, except my internet light also stays green, but there's just no data coming through - no pages load or anything. When I reset the router it's fine, but it suddenly started to happen 3 times a day. Don't think it's a Telkom issue as sync isn't lost, so i'm also suspecting it might be something on Mweb's side.
 
Scuderia47 said:
I'm having a similar issue, except my internet light also stays green, but there's just no data coming through - no pages load or anything. When I reset the router it's fine, but it suddenly started to happen 3 times a day. Don't think it's a Telkom issue as sync isn't lost, so i'm also suspecting it might be something on Mweb's side.
Click to expand...

Hi

Are you able to test with another router?
 
Scuderia47 said:
No unfortunately I don't have another router to test with.
Click to expand...

I would advise testing with another router first or testing with your router at another location for an extended period of time.
That way you could see if the problem is router related or line related as the account won't disconnect you/stop traffic.
 
MWEB Guy said:
Hi intensive

I have checked your account and it all looks in order.
I can see though that there are a few disconnects.
When you tested the router at your brother's place, did you connect with the MWEB account?
Are you able to test with another router at your place?
Click to expand...

I had the same issue, replaced my router and mu connection only dropped once. Been 4 days now. Before that it used to drop between 8-12 time a day. Sadly, looks like you need a new router.
 
+1 also use to have router stability issues. thought it was my line or mweb. After replacing router with new one., connection now 100% stable.
 
MWEBGUY, I have received an email from the cancellation department. It says that I need to complete and send a cancellation form back to the cancellation department.

Where am I supposed to download a copy of the cancellation form (.pdf)? I can't find it anywhere on the website. Not cool :( Why making it so hard for us to cancel our MWEB accounts? Why? It's so unethical.

Hehe, I was told that the best way to have my account cancelled quickly is to keep downloading stuff non-stop via SSL until my account is marked as abusive and receives a quick death sentence.
 
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DarkSpectre said:
MWEBGUY, I have received an email from the cancellation department. It says that I need to complete and send a cancellation form back to the cancellation department.

Where am I supposed to download a copy of the cancellation form (.pdf)? I can't find it anywhere on the website. Not cool :( Why making it so hard for us to cancel our MWEB accounts? Why? It's so unethical.

Hehe, I was told that the best way to have my account cancelled quickly is to keep downloading stuff non-stop via SSL until my account gets flagged and terminated.
Click to expand...

Good MOrning, please send me your preferred email address via private message and I will see what I can do about the format of the cancellation form.

As an interim measure, please send an email form the MWEB email address linked to the account requesting cancellation. Please also include the account holders ID.
 
MWEB Guy said:
Good MOrning, please send me your preferred email address via private message and I will see what I can do about the format of the cancellation form.

As an interim measure, please send an email form the MWEB email address linked to the account requesting cancellation. Please also include the account holders ID.
Click to expand...

Hey :) Ok, I will do this way. I've sent a pm to you.
 
Gerhardva said:
Hi MWEB Guy, please reopen this fault. My line dropped a couple of times over the weekend.

Thanks
Click to expand...

Good morning, I have logged a technical call back for between 17:30 and 18:00 tonight.
 
I know I have cancelled my account and have to wait until the end of the month to switch, but was there any futher feedback on my issue that was reported 3 months ago, and is still unresolved? I am still paying Mweb, so my issues should be attended to.

Speed have been pathetic for months now. 4 meg account, cannot download anything at a decent speed.

Cant even watch the rugby on Supersport, my inlaws have a 1MB Telkom account and Supersport streams wihtout a hitch.
 
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