MWEB Uncapped ADSL Feedback - Part 2

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getafix33 said:
Did you look at my trace routes? Post #9037
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Hi,

I checked the traces and it looks good.
I have also since logged a call for you with a specialist who will be calling you later this evening between 20:00 and 21:00.
 
Rouxenator said:
Not sure, haven't tried the rest of the internet, but that's the only one that matters right now.
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I'm on mweb and it works fine for me... might be mweb's dns for all we know since I'm not using theirs :whistle:
 


Is this normal for 1gb uncapped (R199) account? :wtf:
pings are +- 1000ms, pages time out, downloads are half dead, WOT and WOWP are 100% unplayable :twisted:

I was away for a month, came back last week and its been like that since.
Is this the new norm on MWEB?
 
Kenny said:


Is this normal for 1gb uncapped (R199) account? :wtf:
pings are +- 1000ms, pages time out, downloads are half dead, WOT and WOWP are 100% unplayable :twisted:

I was away for a month, came back last week and its been like that since.
Is this the new norm on MWEB?
Click to expand...

Hi Kenny,

Please PM me your account info so that I may look into this for you.
 
My internet speed is down the drain the whole of the day.

2812016599.png
<- This test was done, with no applications running in the background at 1am.

Funny thing is, I'm 10mb with uncapped premium. I don't know what the problem is, but this is happens frequently.
 
ajan said:
My internet speed is down the drain the whole of the day.

2812016599.png
<- This test was done, with no applications running in the background at 1am.

Funny thing is, I'm 10mb with uncapped premium. I don't know what the problem is, but this is happens frequently.
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Good Morning ajan, I have sent you alternate account details via private message.

Please provide me comparative speed test results
 
Thanks to Keith Oaker from the retention department for finally fixing my account, had to deal with a lot of incompetence from that department. Sometimes you need to scream at the right people!
 
colin87 said:
Thanks to Keith Oaker from the retention department for finally fixing my account, had to deal with a lot of incompetence from that department. Sometimes you need to scream at the right people!
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Hi colin87

Thanks for the feedback, it is much appreciated.

Glad that things are now sorted on your side.
 
ajan said:
My internet speed is down the drain the whole of the day.

2812016599.png
<- This test was done, with no applications running in the background at 1am.

Funny thing is, I'm 10mb with uncapped premium. I don't know what the problem is, but this is happens frequently.
Click to expand...


Hi ajan

Thanks for the test results you've done.

As you can see the Telkom test account is also giving you a low speed test result. Your Telkom line is actually syncing on 6144 kbps.

It would be best to give Telkom a call to find out the root cause of the line speed issue.
 
MWEB Guy said:
Hi ajan

Thanks for the test results you've done.

As you can see the Telkom test account is also giving you a low speed test result. Your Telkom line is actually syncing on 6144 kbps.

It would be best to give Telkom a call to find out the root cause of the line speed issue.
Click to expand...

I'm going to wait it out. Phoning telkom has never helped me before. Ty for the help
 
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