MWEB Uncapped ADSL Feedback - Part 2

Status
Not open for further replies.
MWEB Guy said:
Afternoon, I have not received confirmation from Kenny as yet.
Click to expand...

Cool. Was just wondering because complaints I suppose are inevitable. How they are handled however, shows character of the business.
 
My computer is full derp atm. I tested my phone and laptop's speedtest speeds and both yielded an easy 600kb/s. Yet my pc is struggling to pull 200 kb/s over ethernet. I'm thinking it's the cable.
 
ajan said:
My computer is full derp atm. I tested my phone and laptop's speedtest speeds and both yielded an easy 600kb/s. Yet my pc is struggling to pull 200 kb/s over ethernet. I'm thinking it's the cable.
Click to expand...

Port, cable, NIC.
 
Schitzo said:
International dead here in Durban. Local seems to be at a crawl tool. :(
Click to expand...

Good Day, we have no reported outages pertaining to international at the moment.

Is it only your international traffic that is being affected?
 
MWEB Guy said:
Good Day, we have no reported outages pertaining to international at the moment.

Is it only your international traffic that is being affected?
Click to expand...

Hi there! Good day to you too!

Yup my international has been alternating between slow, dead and somewhat okay. Not sure if its Telkom or the Exchange here. My router resets/disconnects at least 3 times an hour. :(
 
Schitzo said:
Hi there! Good day to you too!

Yup my international has been alternating between slow, dead and somewhat okay. Not sure if its Telkom or the Exchange here. My router resets/disconnects at least 3 times an hour. :(
Click to expand...

Drop me a PM with your account info and I will check it out for you.
 
Internet slow unusable mweb says nothings wrong. Telkom says theres nothing wrong BUT THERES SOMETHING DEFINITELY WRONG.
Im getting no internet at all for 4 weeks now its on off thinking of canceling unless something can be done
 
cryaxxx said:
Internet slow unusable mweb says nothings wrong. Telkom says theres nothing wrong BUT THERES SOMETHING DEFINITELY WRONG.
Im getting no internet at all for 4 weeks now its on off thinking of canceling unless something can be done
Click to expand...

Good Afternoon cryaxxx, please send me your MWEB account details via private message.
 
cryaxxx said:
Internet slow unusable mweb says nothings wrong. Telkom says theres nothing wrong BUT THERES SOMETHING DEFINITELY WRONG.
Im getting no internet at all for 4 weeks now its on off thinking of canceling unless something can be done
Click to expand...
No problem here. In all likelihood it sounds like your line is giving you problems. Why not try another ISP or guest account to determine if its your line or Mweb? You've had 4 weeks to figure out some basic diagnostics. You people should really learn how to check your line stats yourself, and perform some basic ping tests or speedtests using the Telkom guest account. If you're smart enough to find mybb, register, and post here, then it shouldn't take you 5 minutes of learning how to do that, which will save you from many headaches and uncertainties in future.
 
Hi Mweb Guy

My Internet has been on and off (mostly off) the entire day, can you please look into it?

Regards
 
Mweb Guy.

Can you please check my account? My line is constantly dropping.
It has been like this for the last 2-3 days and the drops are getting more frequent.

Thanks in advance.
 
GhostZA said:
Mweb Guy.

Can you please check my account? My line is constantly dropping.
It has been like this for the last 2-3 days and the drops are getting more frequent.

Thanks in advance.
Click to expand...

I have tested your account and everything looks good.

I see that your attenuation is on the high side.

give Telkom a call and get them to recreate your port and test.
 
Sigh, I cannot believe this rubbish is back -

AH -

Test conducted on 7/6/2013 1:28:18 PM

Download Speed: 3588 kbps (448.5 KB/sec transfer rate)
Upload Speed: 361 kbps (45.1 KB/sec transfer rate)
Latency: 44 ms

Mweb -

Test conducted on 7/6/2013 1:26:37 PM

Download Speed: 783 kbps (97.9 KB/sec transfer rate)
Upload Speed: 398 kbps (49.8 KB/sec transfer rate)
Latency: 41 ms


This is not on Mweb ....... charging for 4meg and dishing out 1mb.
 
Mephisto_Helix said:
Sigh, I cannot believe this rubbish is back -

AH -

Test conducted on 7/6/2013 1:28:18 PM

Download Speed: 3588 kbps (448.5 KB/sec transfer rate)
Upload Speed: 361 kbps (45.1 KB/sec transfer rate)
Latency: 44 ms

Mweb -

Test conducted on 7/6/2013 1:26:37 PM

Download Speed: 783 kbps (97.9 KB/sec transfer rate)
Upload Speed: 398 kbps (49.8 KB/sec transfer rate)
Latency: 41 ms


This is not on Mweb ....... charging for 4meg and dishing out 1mb.
Click to expand...

That does not look good at all.

Provide with a trace route to a local and international site
 
Mweb Guy, this has happened before, a while ago. I basically had a 1mb account for a week because you guys wouldn't figure out what was wrong. I paid for a 4mb account and got 3 weeks use, now it's happened again. That's fraud in my book and I am NOT happy that it has happened again. Especially on a day when we have streaming and gaming and what not and we can't because I've had 300kbps stolen from my line :mad:


C:\Users\Andre>tracert mygaming.co.za

Tracing route to mygaming.co.za [41.72.157.182]
over a maximum of 30 hops:

1 7 ms 6 ms 7 ms 41-132-60-1.dsl.mweb.co.za [41.132.60.1]
2 7 ms 8 ms 7 ms 197.82.5.250
3 9 ms 8 ms 8 ms 197.82.2.3
4 19 ms 19 ms 19 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
5 21 ms 20 ms 20 ms static161-134.netactive.co.za [196.22.161.134]
6 22 ms 21 ms 21 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

7 21 ms 21 ms 21 ms 196.44.31.99
8 21 ms 21 ms 21 ms 196.30.1.53
9 20 ms 20 ms 21 ms tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.25]
10 20 ms 20 ms 19 ms tengigabitethernet5-1.hr9.jnb6.za.mtnbusiness.ne
t [196.31.63.146]
11 20 ms 21 ms 20 ms core-router1.jnb2.host-h.net [196.30.213.108]
12 20 ms 20 ms 20 ms firewall5.jnb2.host-h.net [41.72.136.23]
13 21 ms 21 ms 20 ms 41.72.157.182

Trace complete.

C:\Users\Andre>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 6 ms 6 ms 6 ms 41-132-60-1.dsl.mweb.co.za [41.132.60.1]
2 8 ms 7 ms 7 ms 197.82.5.250
3 8 ms 8 ms 8 ms 197.82.2.3
4 201 ms 200 ms 201 ms 176.67.177.227
5 198 ms 198 ms 197 ms ldn-b5-link.telia.net [62.115.13.13]
6 196 ms 196 ms 196 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.14
2]
7 * * * Request timed out.
8 * * * Request timed out.
9 197 ms 197 ms 197 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 200 ms 199 ms 199 ms 132.185.255.156
11 200 ms 200 ms 200 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.
Click to expand...
 
Mephisto_Helix said:
Mweb Guy, this has happened before, a while ago. I basically had a 1mb account for a week because you guys wouldn't figure out what was wrong. I paid for a 4mb account and got 3 weeks use, now it's happened again. That's fraud in my book and I am NOT happy that it has happened again. Especially on a day when we have streaming and gaming and what not and we can't because I've had 300kbps stolen from my line :mad:
Click to expand...

I have escalated this to our specialists to investigate and contact you.

Your ref number is 1193019
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X