MWEB Uncapped ADSL Feedback - Part 2

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flashfire208 said:
Dota has been unplayable for the last week or so , Disconnecting from every server . Other than that my internet is ok , downloads and Battlefield run smoothly. Please help me look into it MWeb guy
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My son had to give up on Dota. Unplayable via Mweb.
 
flashfire208 said:
Dota has been unplayable for the last week or so , Disconnecting from every server . Other than that my internet is ok , downloads and Battlefield run smoothly. Please help me look into it MWeb guy
Click to expand...

Good Day Flashfire208, I will escalate your feedback to our gaming team to see if we can replicate your issue with Dota 2.

Also are you playing DOTA with any active traffic on your network?
 
Seriously said:
My son had to give up on Dota. Unplayable via Mweb.
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Your comments are becoming quite annoying and aren't helping anyone. I understand that you are frustrated, but there is no need to comment on almost every person's post to have a snipe at MWEB.
 
p[ay3r said:
Your comments are becoming quite annoying and aren't helping anyone. I understand that you are frustrated, but there is no need to comment on almost every person's post to have a snipe at MWEB.
Click to expand...

Facts is facts. It's my right as an Mweb member to give the facts frustrations or not. In the past I promoted and defended Mweb when they were still on the ball now unfortunately the role reversed with reason.

So get a life.
 
Last edited:
MWEB Guy said:
Good Day Flashfire208, I will escalate your feedback to our gaming team to see if we can replicate your issue with Dota 2.

Also are you playing DOTA with any active traffic on your network?
Click to expand...

Thanks !
Nope , nothing else running .
 
Now desperate times. Changed the Dlink 2500U to a Mweb Billion W40

The result.

2878800474.png
 
MWEB Guy said:
Good morning NS1

I would like to look into why you are getting those speeds. There could be various reasons, as to why you are obtaining those speeds. Please PM me the MWEB email address and I will provide you with feedback.
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I sent you the details. Nothing has changed yet. As reference here is the result on my Cybersmart account.

2878811422
 
NS1 said:
I sent you the details. Nothing has changed yet. As reference here is the result on my Cybersmart account.

2878811422
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Evening, I cannot retrieve any account details for you.

Please send the MWEB account details via private message
 
I am still getting massive latency spikes every now and then which last for a few minutes at a time. And the only way to sort it out is to reset my router. Nothing else running or hogging my line.
 
Solja. said:
I am still getting massive latency spikes every now and then which last for a few minutes at a time. And the only way to sort it out is to reset my router. Nothing else running or hogging my line.
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Good Day, please change your username realm on your router interface to @dsl512two.co.za and let me know if the change in IP improves your experience.
 
MWEB Guy said:
Evening, I cannot retrieve any account details for you.

Please send the MWEB account details via private message
Click to expand...

I changed the realm to dslmweb.co.za but only latency appears to have improved. Down speed is still a problem.
2878947707.png
 
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NS1 said:
I changed the realm to dslmweb.co.za but only latency appears to have improved. Down speed is still a problem.
2878947707.png
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Please see my reply via private message
 
I know it's been said before but the gaming dept has no clue and I just wanna post it for postings sake ......

Why the higher latency in online games with Mweb but others are fine? It shouldn't be that way, end of.
 
Ok I had contact again with Telkom logging a line speed fault as suggested by Mweb. I have done everything from changing modems, computers, connections and now even changed ISP's and I still have a issue. So I withhold any further opinions until I have Telkom feedback.

Very strange indeed.
 
Last Result:
Download Speed: 288 kbps (36 KB/sec transfer rate)
Upload Speed: 235 kbps (29.4 KB/sec transfer rate)
Latency: 517 ms
04 August 2013 07:43:03 AM
 
Strange latency issues: When i reset modem and change from @dslmweb.co.za to @mweb.co.za to force new IP the tracert looks fine and the latency is low:

Tracing route to 195.12.238.193 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 9 ms 9 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 10 ms 10 ms 10 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 10 ms 10 ms 10 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 158 ms 156 ms 159 ms 197-84-5-242.cpt.mweb.co.za [197.84.5.242]
6 159 ms 158 ms 159 ms 197-84-4-197.cpt.mweb.co.za [197.84.4.197]
7 185 ms 186 ms 188 ms 176.67.177.148
8 154 ms 154 ms 153 ms ldn-b5-link.telia.net [62.115.13.17]
9 232 ms 154 ms 153 ms ldn-bb2-link.telia.net [80.91.246.146]
10 161 ms 162 ms 161 ms prs-bb2-link.telia.net [80.91.246.177]
11 163 ms 179 ms 163 ms prs-b8-link.telia.net [213.155.131.15]


But after about 10-20min the latency deteriorates and this is what the tracert looks like:

1 1 ms <1 ms <1 ms 192.168.1.1
2 293 ms 324 ms 322 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 210 ms 322 ms 322 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 215 ms 324 ms 55 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 453 ms 608 ms 607 ms 197-84-5-242.cpt.mweb.co.za [197.84.5.242]
6 358 ms 602 ms 606 ms 197-84-4-197.cpt.mweb.co.za [197.84.4.197]
7 359 ms 509 ms 605 ms 176.67.177.148
8 563 ms 607 ms 321 ms ldn-b5-link.telia.net [62.115.13.17]
9 558 ms 284 ms 661 ms ldn-bb2-link.telia.net [80.91.246.146]
10 214 ms 163 ms 598 ms prs-bb2-link.telia.net [80.91.246.177]
11 518 ms 607 ms 611 ms prs-b8-link.telia.net [213.155.131.15]
12


Can anyone shed some light on this?
 
gus said:
Strange latency issues: When i reset modem and change from @dslmweb.co.za to @mweb.co.za to force new IP the tracert looks fine and the latency is low:

Tracing route to 195.12.238.193 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 9 ms 9 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 10 ms 10 ms 10 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 10 ms 10 ms 10 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 158 ms 156 ms 159 ms 197-84-5-242.cpt.mweb.co.za [197.84.5.242]
6 159 ms 158 ms 159 ms 197-84-4-197.cpt.mweb.co.za [197.84.4.197]
7 185 ms 186 ms 188 ms 176.67.177.148
8 154 ms 154 ms 153 ms ldn-b5-link.telia.net [62.115.13.17]
9 232 ms 154 ms 153 ms ldn-bb2-link.telia.net [80.91.246.146]
10 161 ms 162 ms 161 ms prs-bb2-link.telia.net [80.91.246.177]
11 163 ms 179 ms 163 ms prs-b8-link.telia.net [213.155.131.15]


But after about 10-20min the latency deteriorates and this is what the tracert looks like:

1 1 ms <1 ms <1 ms 192.168.1.1
2 293 ms 324 ms 322 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 210 ms 322 ms 322 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 215 ms 324 ms 55 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 453 ms 608 ms 607 ms 197-84-5-242.cpt.mweb.co.za [197.84.5.242]
6 358 ms 602 ms 606 ms 197-84-4-197.cpt.mweb.co.za [197.84.4.197]
7 359 ms 509 ms 605 ms 176.67.177.148
8 563 ms 607 ms 321 ms ldn-b5-link.telia.net [62.115.13.17]
9 558 ms 284 ms 661 ms ldn-bb2-link.telia.net [80.91.246.146]
10 214 ms 163 ms 598 ms prs-bb2-link.telia.net [80.91.246.177]
11 518 ms 607 ms 611 ms prs-b8-link.telia.net [213.155.131.15]
12


Can anyone shed some light on this?
Click to expand...

I've been having the same damn problem for 2-3 days now. It's not my exchange, other ISPs are fine, it's just mweb doing this. It's completely random for me, and out of nowhere I'll start getting high pings to everything from 500m-2k ms for a while, then it'll disappear and come back again. Resetting my router fixes it for a while too, and then it just starts again. There have been the same complaints on their FB group by others with the EXACT same issue.
 
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