MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy said:
Good Morning, please provide me the account username and I will provide you more feedback via private messaging.
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@Mister. Dude, DON'T, keep quiet. Let it ride for another year. Maybe you will get an e-mail next year August.
 
MWEB Guy said:
Hi rambo919

The letter was not sent based on your current usage, but rather looking at the trend over the past few months. It also states you might be impacted by this if you do not change your usage patterns.

We have always enforced our acceptable usage policy however as from the 1st of September we will be changing the method for doing this on our Premium Products.

Rather than issue warnings and suspend services as we have done in the past we will instead be applying temporary speed limits to users with excessive behaviour, based on a rolling 30 day window.

We are confident that this will be a much more efficient way of doing things and should have a positive impact on the network experience for all of our customers.
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Nonsense, my "trend" has changed in no way whatsoever in the last few months, the only difference from the past is that I turn my pc off at night so I actually am using LESS internet than I otherwise would. Did you again forget to factor in the fact that I upgraded from a 384 to a 1MB line? OF COURSE that would change my "trend".
 
I just had a look at the MWEB site, and my 4Gig uncapped advert says that it is for :

"Advanced users, who want to transfer or download larger files, game online, stream video and make VoIP calls."

Now I do this, I get told I can't do it as I "show excessive usage ". My average is 350G per month - mostly streaming and kids watching Youtube.

I think MWEB talk with forked tongue.
 
weeswolf said:
The AUP is vague and ambiguous when it comes to defining "a customer behaving in an abusive manner". If you are going to punish somebody for breaking a rule, by law you are required to define that rule in tangible and measurable terms. It's really as simple as that.
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+1
 
rambo919 said:
Nonsense, my "trend" has changed in no way whatsoever in the last few months, the only difference from the past is that I turn my pc off at night so I actually am using LESS internet than I otherwise would. Did you again forget to factor in the fact that I upgraded from a 384 to a 1MB line? OF COURSE that would change my "trend".
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Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behavior and enforcing our AUP will automate this.
 
MWEB Guy said:
Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behavior and enforcing our AUP will automate this.
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I have not received a single warning prior to this. I call bull****
 
zs6cey said:
+1
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Hi zs6cey

Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behavior and enforcing our AUP will automate this.
 
pjjdp said:
I have not received a single warning prior to this. I call bull****
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That's because they were discretionary maybe?

You guys all need to calm down a tad. I've been with MWEB Uncapped since day one as well and I've seen all the highs and lows of their service and all of the abuse fights pass through here. The fact is they have tried lots of other ways of dealing with the worst of the worst and I guess it just hasn't worked very well, becuase there will always be some guys who are 'the reason that we can't have nice things'. I run a busy house with multiple devices streaming video and all of the things some1 else pointed out here and I blow through several hundred gig a month as well. Guess what? No letter. So I guess the guys here telling that story are holding back some on the stuff they're doing that's blowing through the other 'few hundred gig?'

Just my 2c
 
MWEB Guy said:
Hi zs6cey

Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behavior and enforcing our AUP will automate this.
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Maybe so, but I have never received any warning from MWEB before this crappy email. So I believe my usage must have been fine up until some decided it was not yesterday.

I am not blaming you, as you are trying, but all we getting is talk. No rules, and as I posted already, I am using my line as advertised. I have looked at out our usage. Streaming video (mostly at night), torrents for downloading Linux ditros and the like to play with (never more than 20KB/s), kids watching Minecraft youtube videos (many are HD) and general browsing. I still believe I am within the rules of the AUP and your advert.

I am not up to argue about it anymore, as MWEB are not giving us the rules. I have signed up with another ISP and will be leaving.
 
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MWEB Guy said:
Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behavior and enforcing our AUP will automate this.
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I would have believed you if this was not the first time I received such an email, If you are going to flat out lie pick a better one.
 
I am getting 700-800k per sec now as opposed to max 200 k on mweb 4mb uncapped.
Its always the situation of we will investigate and after weeks of troubleshooting, I gave up.
I just left Mweb and have not looked back.
You guys are knowingly degrading the service and are failing to inform your paying customers.
This is unethical and you guys know what you are doing.
Its a disgrace
200-400 gigs on 4mb uncapped should not be considered abuse
 
marine1 said:
I am getting 700-800k per sec now as opposed to max 200 k on mweb 4mb uncapped.
Its always the situation of we will investigate and after weeks of troubleshooting, I gave up.
I just left Mweb and have not looked back.
You guys are knowingly degrading the service and are failing to inform your paying customers.
This is unethical and you guys know what you are doing.
Its a disgrace
200-400 gigs on 4mb uncapped should not be considered abuse
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Hi marine1

We have made no mention that between 200 - 400Gb is considered abusive usage behaviour.
 
I never received a warning letter prior to this and my usage is not what I would excessive. I play games in the evening (very light traffic), I schedule NNTP downloads from about 0:30 to 06:00 and then let the other user in the house do what he wants to do during the day (usually YouTube / email / browsing).

I would never get full speed on NNTP (60KB/s normally results in a failed download due to the extreme amount of time needed to download anything), YouTube was always horrendous (and would always autoset itself to 144p). I have been patient with you in the past, through the really bad times where you would blanket deny any widespread issues and try to obfuscate the facts.

Now I am very happily on Openweb running 112KB/s on NNTP, my latency is better in GW2 and I don't have a rolling window to worry about. I wonder why I never switched sooner. Oh yes, that's right, your heinous 30 day cancellation period. I am actually so disgusted by this latest bout of *** from you guys that I was actually willing to lose money on it, but thanks to the awesomeness of this forum, I don't even have to do that!

So long, and thanks for all the lag!
 
Usage.PNG

I received one of these mails, is my usage excessive? 2mb uncapped
 
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