MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy said:
Hi Nasa

Once Telkom increases the line speed from 1Mbps to 2Mbps, customers on the ‘old’ 1Mbps data product will be capable of receiving marginally faster speeds
Click to expand...

So,

New 1Mbps will get 1Mbps (R339)
New 2 Mbps will get 2Mbps (R599)
Old 1Mbps will get speed somewhere in between? (R488)
 
KaMoS said:
I'd like to give MWEB two BIG thumbs up! I've had to DL a whole load of stuff in the last week or so and the performance has been nothing short of brilliant! 194GB (4mb uncapped) since 25/07. Flippin amazing!

I was thinking of switching to Afrihost but I honestly don't think they'll be able to provide that kind of performance. Well done!
Click to expand...

Hi KaMoS

Thanks for the support and I'm glad your ADSL experience is of good quality.
 
Hi,

I have a 4MB uncapped line (been with Mweb since uncapped was availalbe), been having an issue for a while now that Windows Live Messenger will continoulsy disconnect and reconnect. Other downloads etc dont seem to be affected. I will also occasionally have issues logging onto games that use the Games for Windows Live Client, and over the past weekend I had issues with Borderlands continuously being disconnected from the Gamespy network.
 
nasa said:
So,

New 1Mbps will get 1Mbps (R339)
New 2 Mbps will get 2Mbps (R599)
Old 1Mbps will get speed somewhere in between? (R488)
Click to expand...

Good Afternoon nasa; the 3rd of these examples you've provided is not the recommended solution as we don’t believe that it offers significant performance differences, however some customers may have good reason to stay on 1mb Uncapped with a 2mb line – the choice is in your hands.
 
PurSpyk!! said:
Hi,

I have a 4MB uncapped line (been with Mweb since uncapped was availalbe), been having an issue for a while now that Windows Live Messenger will continoulsy disconnect and reconnect. Other downloads etc dont seem to be affected. I will also occasionally have issues logging onto games that use the Games for Windows Live Client, and over the past weekend I had issues with Borderlands continuously being disconnected from the Gamespy network.
Click to expand...


Good Afternoon PurSpyk!!, are you having issues with Borderlands today?

Also the issues you are having with Windows Live Messenger and client, it could be the client affecting your experience with MSN. Have you tried alternate browsers or uninstalling and re-installing the client?
 
MWEB Guy said:
Good Afternoon PurSpyk!!, are you having issues with Borderlands today?

Also the issues you are having with Windows Live Messenger and client, it could be the client affecting your experience with MSN. Have you tried alternate browsers or uninstalling and re-installing the client?
Click to expand...

Hi,

Cant test Borderlands now, unfortunatly I am at work. I have tried reinstalling Windows Live Messenger, and there is still a problem, the problem is its not everyday. Thats why I was wondering if the protocol this program uses was lower on the list, so when there is high network usage, there could be issues.

Never had this issue when I first switched to mweb, using a different browser at the moment is not possible.
 
PurSpyk!! said:
Hi,

Cant test Borderlands now, unfortunatly I am at work. I have tried reinstalling Windows Live Messenger, and there is still a problem, the problem is its not everyday. Thats why I was wondering if the protocol this program uses was lower on the list, so when there is high network usage, there could be issues.

Never had this issue when I first switched to mweb, using a different browser at the moment is not possible.
Click to expand...

HI PurSpyk

I have escalated this to our technical specialists to contact you and test this with a different MWEB account.
 
My connections are dead once again.

Mweb Account

2095371483.png


2095380702.png


FNB Connect, better but still horrible

2095375253.png


2095376970.png


This must then be a problem with my line and the Mweb username as these screen indicate. Now I can probably go through the exercise of sourcing another modem, but that may take time. There must be something than can be done regarding this.

New tracert incoming...

MWEB

Tracing route to www.guru3d.com [85.12.17.135]
over a maximum of 30 hops:

1 26 ms 24 ms 24 ms 41-133-106-1.dsl.mweb.co.za [41.133.106.1]
2 37 ms 38 ms 42 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202
]
3 29 ms 34 ms 37 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
4 172 ms 175 ms 169 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178
.113]
5 178 ms 172 ms 180 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
6 190 ms 201 ms 198 ms 176.67.177.131
7 171 ms 166 ms 167 ms te1-4.ccr01.lon09.atlas.cogentco.com [149.6.98.5
]
8 237 ms 246 ms 259 ms te0-3-0-4.ccr22.lon01.atlas.cogentco.com [154.54
.36.169]
9 183 ms 169 ms 176 ms te0-1-0-5.ccr22.lon13.atlas.cogentco.com [130.11
7.0.190]
10 172 ms 168 ms 168 ms te0-5-0-0.ccr22.ams03.atlas.cogentco.com [154.54
.60.206]
11 212 ms 204 ms 196 ms 10ge-2-3.cr1.ams3.baseip.com [149.6.128.198]
12 172 ms 167 ms 168 ms 193.138.220.222
13 172 ms 167 ms 167 ms godfather.guru3d.com [85.12.17.135]

FNB CONNECT

Tracing route to www.guru3d.com [85.12.17.135]
over a maximum of 30 hops:

1 13 ms 15 ms 13 ms 41.183.25.1
2 84 ms 72 ms 73 ms 41.183.141.25
3 59 ms 46 ms 38 ms 41.183.132.68
4 35 ms 37 ms 36 ms 41.183.132.82
5 100 ms 98 ms 101 ms 196.31.44.185
6 221 ms 231 ms 248 ms am-cr-2.nl--am-tpr-1.nl-a.mtn.net [209.212.111.2
18]
7 236 ms 252 ms 261 ms 30ge-1-2.cr1.ams2.baseip.com [195.69.145.174]
8 221 ms 221 ms 224 ms 193.138.220.222
9 237 ms 265 ms 271 ms godfather.guru3d.com [85.12.17.135]
 
Last edited:
colin87 said:
My connections are dead once again.

Mweb Account

2095371483.png


2095380702.png


FNB Connect, better but still horrible

2095375253.png


2095376970.png


This must then be a problem with my line and the Mweb username as these screen indicate. Now I can probably go through the exercise of sourcing another modem, but that may take time. There must be something than can be done regarding this.

New tracert incoming...

MWEB

Tracing route to www.guru3d.com [85.12.17.135]
over a maximum of 30 hops:

1 26 ms 24 ms 24 ms 41-133-106-1.dsl.mweb.co.za [41.133.106.1]
2 37 ms 38 ms 42 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202
]
3 29 ms 34 ms 37 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
4 172 ms 175 ms 169 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178
.113]
5 178 ms 172 ms 180 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
6 190 ms 201 ms 198 ms 176.67.177.131
7 171 ms 166 ms 167 ms te1-4.ccr01.lon09.atlas.cogentco.com [149.6.98.5
]
8 237 ms 246 ms 259 ms te0-3-0-4.ccr22.lon01.atlas.cogentco.com [154.54
.36.169]
9 183 ms 169 ms 176 ms te0-1-0-5.ccr22.lon13.atlas.cogentco.com [130.11
7.0.190]
10 172 ms 168 ms 168 ms te0-5-0-0.ccr22.ams03.atlas.cogentco.com [154.54
.60.206]
11 212 ms 204 ms 196 ms 10ge-2-3.cr1.ams3.baseip.com [149.6.128.198]
12 172 ms 167 ms 168 ms 193.138.220.222
13 172 ms 167 ms 167 ms godfather.guru3d.com [85.12.17.135]

FNB CONNECT

Tracing route to www.guru3d.com [85.12.17.135]
over a maximum of 30 hops:

1 13 ms 15 ms 13 ms 41.183.25.1
2 84 ms 72 ms 73 ms 41.183.141.25
3 59 ms 46 ms 38 ms 41.183.132.68
4 35 ms 37 ms 36 ms 41.183.132.82
5 100 ms 98 ms 101 ms 196.31.44.185
6 221 ms 231 ms 248 ms am-cr-2.nl--am-tpr-1.nl-a.mtn.net [209.212.111.2
18]
7 236 ms 252 ms 261 ms 30ge-1-2.cr1.ams2.baseip.com [195.69.145.174]
8 221 ms 221 ms 224 ms 193.138.220.222
9 237 ms 265 ms 271 ms godfather.guru3d.com [85.12.17.135]
Click to expand...

I will forward this information on to our technical specialists.
 
Dear MWEB Guy

Im sorry to ask you this(im sure it was asked before) but, When are you reviewing your 4mb Uncapped account , R899 is too much since there are new prices on the market....... :(
 
Thanks

I'm out of ideas at the moment, for more than an hour, the speeds were terrible, NOW, back to normal, can't stand this, and now my friend is bringing over his router.

I'm testing it anyhow, just to be able to say I did test it on another router
 
ThEoFuLeS said:
Dear MWEB Guy

Im sorry to ask you this(im sure it was asked before) but, When are you reviewing your 4mb Uncapped account , R899 is too much since there are new prices on the market....... :(
Click to expand...

We believe that our current 4Mbps product offers customers excellent value for money based on the price and the quality of our network. It is also competitively priced versus other offerings in the market.
Most of MWEB’s competitors have some form of throttling on their networks which negatively affects users’ Internet experience. MWEB does not throttle! We optimise our network via shaping policies but we do not penalise individual users based on their specific behaviour, allowing us to deliver the best possible internet experience to subscribers on our network.
 
I have both a Telkom SA and MWEB account. Currently having serious problems with MWEB during the day. Speeds down to 0.54Mbps vs Telkom speed of 3.52Mbps. Not good. This has been going on for a few days now. Very frustrating.
 
conraddc said:
I have both a Telkom SA and MWEB account. Currently having serious problems with MWEB during the day. Speeds down to 0.54Mbps vs Telkom speed of 3.52Mbps. Not good. This has been going on for a few days now. Very frustrating.
Click to expand...

Hi conraddc

Please provide me with the compared tests and your MWEB account details, then I'll investigate further.
 
Hi MWEB Guy

Please add this to my case, was requested by someone Daniels from technical


Mweb Account
Telkom speedtest (http://capetown.spdtst.saix.net/)
Last Result:
Download Speed: 527 kbps (65.9 KB/sec transfer rate)
Upload Speed: 128 kbps (16 KB/sec transfer rate)
Latency: 400 ms
Thu Aug 02 2012 16:42:47 GMT+0200 (South Africa Standard Time)

Traceroute

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 10.100.1.1
2 362 ms 372 ms 392 ms 41-133-106-1.dsl.mweb.co.za [41.133.106.1]
3 487 ms 451 ms 426 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166
]
4 420 ms 474 ms 459 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 438 ms 442 ms 458 ms 196.28.178.66
6 332 ms 335 ms 354 ms cte-core-sw2.vwol.net [196.41.144.35]
7 416 ms 375 ms 466 ms www.mweb.co.za [196.2.63.110]


Telkom Guest Account

Telkom speedtest (http://capetown.spdtst.saix.net/)
Download Speed: 254 kbps (31.8 KB/sec transfer rate)
Upload Speed: 335 kbps (41.9 KB/sec transfer rate)
Latency: 347 ms
Thu Aug 02 2012 16:46:49 GMT+0200 (South Africa Standard Time)

Traceroute
Tracing route to wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.100.1.1
2 459 ms 418 ms 382 ms dsl-241-24-01.telkomadsl.co.za [41.241.24.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
 
Just want to add to this, these are my speeds during the day, some days I'm lucky and get full speeds from 17h00, other days its like this till around 20h00. My thoughts are super congestion during the day, as I'm probably sharing an exchange with the entire mall.

Thanks
Colin
 
colin87 said:
Hi MWEB Guy

Please add this to my case, was requested by someone Daniels from technical


Mweb Account
Telkom speedtest (http://capetown.spdtst.saix.net/)
Last Result:
Download Speed: 527 kbps (65.9 KB/sec transfer rate)
Upload Speed: 128 kbps (16 KB/sec transfer rate)
Latency: 400 ms
Thu Aug 02 2012 16:42:47 GMT+0200 (South Africa Standard Time)

Traceroute

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 10.100.1.1
2 362 ms 372 ms 392 ms 41-133-106-1.dsl.mweb.co.za [41.133.106.1]
3 487 ms 451 ms 426 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166
]
4 420 ms 474 ms 459 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 438 ms 442 ms 458 ms 196.28.178.66
6 332 ms 335 ms 354 ms cte-core-sw2.vwol.net [196.41.144.35]
7 416 ms 375 ms 466 ms www.mweb.co.za [196.2.63.110]


Telkom Guest Account

Telkom speedtest (http://capetown.spdtst.saix.net/)
Download Speed: 254 kbps (31.8 KB/sec transfer rate)
Upload Speed: 335 kbps (41.9 KB/sec transfer rate)
Latency: 347 ms
Thu Aug 02 2012 16:46:49 GMT+0200 (South Africa Standard Time)

Traceroute
Tracing route to wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.100.1.1
2 459 ms 418 ms 382 ms dsl-241-24-01.telkomadsl.co.za [41.241.24.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
Click to expand...

I have done so.
 
colin87 said:
Just want to add to this, these are my speeds during the day, some days I'm lucky and get full speeds from 17h00, other days its like this till around 20h00. My thoughts are super congestion during the day, as I'm probably sharing an exchange with the entire mall.

Thanks
Colin
Click to expand...
Code: 
1 1 ms 1 ms 1 ms 10.100.1.1
2 459 ms 418 ms 382 ms dsl-241-24-01.telkomadsl.co.za [41.241.24.1]

Check link #2.

Your exchange seems to be congested. Note that this might be a)24/7 or b) during "busy periods".
 
MWEB Guy said:
We believe that our current 4Mbps product offers customers excellent value for money based on the price and the quality of our network. It is also competitively priced versus other offerings in the market.
Most of MWEB’s competitors have some form of throttling on their networks which negatively affects users’ Internet experience. MWEB does not throttle! We optimise our network via shaping policies but we do not penalise individual users based on their specific behaviour, allowing us to deliver the best possible internet experience to subscribers on our network.
Click to expand...

That's Good service, but remember I only do less than 100GB a month and I am paying R899 p/m... less than 100GB for R899 I think that's bad. What do you suggest I must do.
 
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